Customer Service: Order Shipping, After-Sale Problem, Post Here!

[amitbaz]

PLEASE HELP ME!
yesterday i made an order of a oneplus 2 device. the order number is #3457426. i paid a bit more cause i wanted to deliver it with TNT. But now i regret this! i don't want to deliver the package with them, i want to use the original (registered, or whatever is the standard shipment method that available in my order) airmail!!! this is very important! please please help me

[tamonegdje]

Hi,
I made one order and paid for it on flash sale on Monday Sep. 21st. Details are: order number: #3453849 Order Status: Paid.
Can you check status of order. Thanks (it is Bluoo Xfire smartphone)

[GeekBuying_Rep]

I'm not thrilled with the after sales support right now. I played with my tronsmart onion meta only for 1 day, its defective basically out of the box. Have asked for refund now 3 times because its so defective, its not even better than the box its supposed to replace! They asked me to upgrade firmware, which I did. Install multiple versions of software including the beta and sit there and watch videos till it breaks, which is not everytime but very consistently and time consuming to boot. I don't want to troubleshoot an item, I want to unbox it and just work. Their initial offer is to share in the repair of the item which no one is going to find anything wrong with because it doesn't break everytime. I waited on their chat because I didn't realize the hours were China hours, my fault. Chat promised that they would take good care of my case and support just doesn't want to give me an RMA number. I just want my refund because the item is defective. Such a waste of time right now.

Hello, could you give to me the order number, I'll comunicate it with our after sales team, let them to handle it asap. Thanks, waiting your answer.

[GeekBuying_Rep]

PLEASE HELP ME!
yesterday i made an order of a oneplus 2 device. the order number is #3457426. i paid a bit more cause i wanted to deliver it with TNT. But now i regret this! i don't want to deliver the package with them, i want to use the original (registered, or whatever is the standard shipment method that available in my order) airmail!!! this is very important! please please help me

Hello, Cause the Mid-Autumn Festival we don't work, sorry for delay, I've been let customer service to change the shipping method. Thanks for your support.

Have nice day

[GeekBuying_Rep]

Hi,
I made one order and paid for it on flash sale on Monday Sep. 21st. Details are: order number: #3453849 Order Status: Paid.
Can you check status of order. Thanks (it is Bluoo Xfire smartphone)

Hello, Our customer service is checking it now, then you'll receive the answer via email, thanks for support us.

Good day.

[wolf1012]

Hi, I made one order and paid for it on flash sale on 9/23/2015.
My Order details are: Order Number: #3455541 Order Status: Payment Confirmed (Processing).
Can you check status of my order please?
Thanks!

[GeekBuying_Rep]

Hi, I made one order and paid for it on flash sale on 9/23/2015.
My Order details are: Order Number: #3455541 Order Status: Payment Confirmed (Processing).
Can you check status of my order please?
Thanks!

Hello, I´ve tell this to my colleague, they´ll handle it asap.

[wolf1012]

Hello, I´ve tell this to my colleague, they´ll handle it asap.

Hi,

your colleague Dora informs me that the Zeblaze Crystal Silver is Out of Stock. Only the Golden color is available.

But my question is: in how many days will be available the silver color?

Thanks.

[GeekBuying_Rep]

Hi,

your colleague Dora informs me that the Zeblaze Crystal Silver is Out of Stock. Only the Golden color is available.

But my question is: in how many days will be available the silver color?

Thanks.

The Zeblaze Crystal Silver will arrive this afternoon

[wolf1012]

The Zeblaze Crystal Silver will arrive this afternoon

Great news!
Can you confirm when my Zeblaze Crystal Silver will be shipped please?

Thanks in advance.

[untertaucher]

Hello,

can you tell me when my orders will be shipped? I've already written to your support (9/24 and 9/28) - but no helpful answer (we have only updated order #3451338. changed blue silicone case to available orange case). I still missing a notification when my orders will be shipped.

Can you check my order status? Here my order numbers: #3451330, #3451338 (orders from the 9/18/2015).

Thank you
Dirk

[GeekBuying_Rep]

Hello,

can you tell me when my orders will be shipped? I've already written to your support (9/24 and 9/28) - but no helpful answer (we have only updated order #3451338. changed blue silicone case to available orange case). I still missing a notification when my orders will be shipped.

Can you check my order status? Here my order numbers: #3451330, #3451338 (orders from the 9/18/2015).

Thank you
Dirk

Hello Dirk

I told them to handle it asap, will reply you today.

[untertaucher]

Hello,

I've received a reply by personal mail - thank you very much for your quick help and sorry for the inconvenience.

Best regards
Dirk

[fjuang]

Order Number: #3448158

To be honest, shipping back to China option is a joke. I finally got a RMA number, but shipping back to China costs a fortune and there are exclusions on all of the fast ways to ship back. You really think I want to deal with this problem over the course of a few months? I would like to return to California as the shipping charges are reasonable for US buyers there. You should offer an aftersale option on this, even if its like 10 bucks. But, who's to know that you have to check the box to pay the 2.99 when you purchase the item. I'll always check that box in the future, if I decide to buy from you again. I've read all the horror stories from people here about trying to get the return shipping cost back, so in the end I'm stuck with a paperweight that I tried to return after a whopping 1 day with. I would've thought you guys would try and make things right, but I guess its your companies policy to inconvenience US buyers so much that they just end up keeping the items and that saves you a few bucks. In the long run, you really just hurt yourselves because I think twice before purchasing from you in the future. You guys could easily let me ship back to California to smooth everything over, instead of forcing me to keep a broken item. Think about that when you wonder my customer satisfaction rating for you guys is so low.

>>>>

Originally posted by fjuang View Post
I'm not thrilled with the after sales support right now. I played with my tronsmart onion meta only for 1 day, its defective basically out of the box. Have asked for refund now 3 times because its so defective, its not even better than the box its supposed to replace! They asked me to upgrade firmware, which I did. Install multiple versions of software including the beta and sit there and watch videos till it breaks, which is not everytime but very consistently and time consuming to boot. I don't want to troubleshoot an item, I want to unbox it and just work. Their initial offer is to share in the repair of the item which no one is going to find anything wrong with because it doesn't break everytime. I waited on their chat because I didn't realize the hours were China hours, my fault. Chat promised that they would take good care of my case and support just doesn't want to give me an RMA number. I just want my refund because the item is defective. Such a waste of time right now.



Hello, could you give to me the order number, I'll comunicate it with our after sales team, let them to handle it asap. Thanks, waiting your answer.

[GeekBuying_Rep]

Order Number: #3448158

To be honest, shipping back to China option is a joke. I finally got a RMA number, but shipping back to China costs a fortune and there are exclusions on all of the fast ways to ship back. You really think I want to deal with this problem over the course of a few months? I would like to return to California as the shipping charges are reasonable for US buyers there. You should offer an aftersale option on this, even if its like 10 bucks. But, who's to know that you have to check the box to pay the 2.99 when you purchase the item. I'll always check that box in the future, if I decide to buy from you again. I've read all the horror stories from people here about trying to get the return shipping cost back, so in the end I'm stuck with a paperweight that I tried to return after a whopping 1 day with. I would've thought you guys would try and make things right, but I guess its your companies policy to inconvenience US buyers so much that they just end up keeping the items and that saves you a few bucks. In the long run, you really just hurt yourselves because I think twice before purchasing from you in the future. You guys could easily let me ship back to California to smooth everything over, instead of forcing me to keep a broken item. Think about that when you wonder my customer satisfaction rating for you guys is so low.

>>>>

Originally posted by fjuang View Post
I'm not thrilled with the after sales support right now. I played with my tronsmart onion meta only for 1 day, its defective basically out of the box. Have asked for refund now 3 times because its so defective, its not even better than the box its supposed to replace! They asked me to upgrade firmware, which I did. Install multiple versions of software including the beta and sit there and watch videos till it breaks, which is not everytime but very consistently and time consuming to boot. I don't want to troubleshoot an item, I want to unbox it and just work. Their initial offer is to share in the repair of the item which no one is going to find anything wrong with because it doesn't break everytime. I waited on their chat because I didn't realize the hours were China hours, my fault. Chat promised that they would take good care of my case and support just doesn't want to give me an RMA number. I just want my refund because the item is defective. Such a waste of time right now.



Hello, could you give to me the order number, I'll comunicate it with our after sales team, let them to handle it asap. Thanks, waiting your answer.

Thanks for answer, and sorry for inconvenience, I've comunicated with our after sales team, let them handle it asap.

Regards