Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hi Geekbuying,
My Pipo x8 do not work any more,power on with red light and black screen,can you tell me where do I have sent to fix it,my order on Jun.17/2015 order number :3379446.
thank you.

Hi dear,

Our sale will contact you about your order today.

Have a nice day

Cammy

[sutty86]

3398701

ordered TNT shipping you replied the next day saying TNT cannot deliver from HK and you were sending via DHL, this was sunday and its 3-5 days posting, but i do not have a tracking number yet!
Also on the status page you still have TNT processing,were is my order as if its not even been sent yet id like to cancel and buy elsewhere.

BTW your email response and chat are terrible!
dont think you actually MAN the chat, as ive never spoken to anyone!
been sat here 4 hours with chat box open waiting for an operator, emailed also hence ive come onto here to get answers.

[ChristianTroy]

3398212

I tried to get a person on the chat as well as I'm getting tired of waiting and not being sure if I'm going to get the tablet before I leave the US (not even your mail support could tell me if it would have shipped withing this week), so I prefer cancel the order (going to email my decision, let's see what happens)

[GeekBuying_Rep]

3398701

ordered TNT shipping you replied the next day saying TNT cannot deliver from HK and you were sending via DHL, this was sunday and its 3-5 days posting, but i do not have a tracking number yet!
Also on the status page you still have TNT processing,were is my order as if its not even been sent yet id like to cancel and buy elsewhere.

BTW your email response and chat are terrible!
dont think you actually MAN the chat, as ive never spoken to anyone!
been sat here 4 hours with chat box open waiting for an operator, emailed also hence ive come onto here to get answers.

Hello friend,

I am sorry the inconvenience we bring you.

I want to know the time you said "been sat here 4 hours with chat box open waiting for an operator".

It is night we here? Or just let me know the time we have a check.

And our sale will reply email on 24-48 hours.

The email you replied is on 15th July. So our sale must reply you before today.

I have tell our sale about your case and she will reply you as soon as possible.

Thank you for your support!

Cammy

[GeekBuying_Rep]

3398212

I tried to get a person on the chat as well as I'm getting tired of waiting and not being sure if I'm going to get the tablet before I leave the US (not even your mail support could tell me if it would have shipped withing this week), so I prefer cancel the order (going to email my decision, let's see what happens)

Hello friend,

I am sorry the inconvenience we bring you.

Our sale will reply email on 24-48 hours depend on the sending time.

As we check, you sent email not only one so the system will update your sending time.

For example, if you send email on 14th July and 15th July, system will mark your email sending time is 15th July.

So sale can not reply you in time.

I have tell our sale about your order, she will contact you today.

And hope to get your understand,

Good day

Cammy

[myroman]

Is there any problem with promotion.geekbuying.com? It says "the host is unresolvable"...

[GeekBuying_Rep]

Is there any problem with promotion.geekbuying.com? It says "the host is unresolvable"...

Hello friend,

Is it ok now?

If not can you give me the screenshot?

Thanks for your help!

Cammy

[myroman]

Now it is OK. Thank You!

[GeekBuying_Rep]

Now it is OK. Thank You!

Thank you for the help

[sutty86]

You still have not answered my question reference tracking,
But I did get an email stating
You didn't have the k3 note in stock and to wait patiently,
This was not said on your website and you said you had stock in your HK store which I ordered, I also paid the premium postage to get it here at home in the UK 3-5 working days not two weeks.
There is other companies who have promised me it faster than you,

Sorry geekbuyer I have lost a faith in your company I don't like being lied to or false advertised, I need a phone by this weekend ,as I ordered it Sunday hoping it would be here by latest tomorrow.
Please refund full amount I have paid including delivery I paid extra.

[chez]

Order 3401353

I Got an email saying that HK stock cannot be shipped by TNT and you are going to ship by DHL.

Few hours later i got another email stating that my area is remote and asked me to check this link http://raslist.dhl.com/jsp/first.jsp, well My area isn"t remote, check yourself

Australia, 3977

This is absurd asking me to pay $12 more for shipping, I have no idea why there was an option for TNT if cant ship. I just tried to buy another, and there is still option to choose TNT as shipping method

[sutty86]

another update from Geekbuyer found out nearly a week after i ordered it even when they said it was in stock HK, that they have sold out and need to order some more in, so please could i wait!!!!! the cheek!
absolute JOKE!!!!!!!! i have spent thousands at GB in the past few years i will be going else were now

[ChristianTroy]

I just wanna say that despite the warehouse / logistic service could be improved to speed up the shipping (it really makes little sense choosing DHL that delivers in 2-3 days but the goods take more than a week to be dispatched), that the customer service has been great. Thank you for the support.

[sutty86]

nobody again today was there to chat! was waiting 60minutes at 11:30am Uk time....
you need to sort out your customer service geekbuyer or people will boycott you.

[GeekBuying_Rep]

nobody again today was there to chat! was waiting 60minutes at 11:30am Uk time....
you need to sort out your customer service geekbuyer or people will boycott you.

Hello friend,

Our Live Chat service time:

Available Hours: Sun. to Fri.21:00-06:30，EST 07:30-14:20，EST


You can see it here. And about your case I have tell our sale to email you.


Any question you can also call us:
Telephone: +86-(0)755-23943772

Phone Reception Hours: Sun. to Fri. 21:00-06:30, EST

Any complaints , please call Geekbuying Service manager via : 86-13421815093

We sincerely apologize for any inconvenience resulted from the time difference.


See more here, http://www.geekbuying.com/help/about/address/

Thanks

Cammy