Customer Service: Order Shipping, After-Sale Problem, Post Here!

[promark]

[QUOTE=GeekBuying_Rep;295241]Hi,
*********** is your tracking number. The relevant staff checked your package, it displayed the package has been signed. Have you got the package?



This is a joke right? That is not my tracking number that is my phone number and i want you ro remove it from a public forum.
I want the relevant staff ti issue a full refund for this or i will open a paypal dispute
Thanks

[promark]

Thanks for doing that blinkone

[blinkone]

Thanks for doing that blinkone

No worry's I noticed it at the same time as you I think.. I was just about to remove it as you commented I can spot a uk phone number a mile off

[promark]

I have no idea how they got that mixed up! Is not suprising I haven't received my item as they can't get that right

[GeekBuying_Rep]

This is a joke right? That is not my tracking number that is my phone number and i want you ro remove it from a public forum.
I want the relevant staff ti issue a full refund for this or i will open a paypal dispute
Thanks

Dear sir,
I am sorry, i didn't know that your phone number, i have delete the picture. I have push the Spain warehouse to confirmed it again today. The feedback is that the shipping company provide the incorrect shipping info. Your package has been returned to the Spain warehouse. If you want to get the refund, i will ask relevant staff to refund to you ASAP. If you want to resend it, feel free to let me know your shipping address, i will confirm it again. Feel free to let me know your advice. In order to express my apologies, i will apply a $5 off coupon without limited for you.

Sincerely
Emma

[GeekBuying_Rep]

No worry's I noticed it at the same time as you I think.. I was just about to remove it as you commented I can spot a uk phone number a mile off

Dear byron, thank you again for your help. I will pay attention to the protection of the privacy of each user.

[promark]

Dear sir,
I am sorry, i didn't know that your phone number, i have delete the picture. I have push the Spain warehouse to confirmed it again today. The feedback is that the shipping company provide the incorrect shipping info. Your package has been returned to the Spain warehouse. If you want to get the refund, i will ask relevant staff to refund to you ASAP. If you want to resend it, feel free to let me know your shipping address, i will confirm it again. Feel free to let me know your advice. In order to express my apologies, i will apply a $5 off coupon without limited for you.

Sincerely
Emma

Refund to the PayPal address i used to pay
Thanks

[GeekBuying_Rep]

Refund to the PayPal address i used to pay
Thanks

Ok, i will informed relevant staff, we will refund to you in 24 hours.

[bl4de]

Dear Emma

How much longer do I need to wait before you guys ship my tv box to me? you told me it would be at your warehouse 28th march? I keep checking emails hoping to find a DHL tracking number from you guys to tell me that you've finally shipped it.

Order Number: #3292103

Order Date: 3/15/2015
Order Status: Payment Confirmed (Processing)

[GeekBuying_Rep]

Dear Emma

How much longer do I need to wait before you guys ship my tv box to me? you told me it would be at your warehouse 28th march? I keep checking emails hoping to find a DHL tracking number from you guys to tell me that you've finally shipped it.

Order Number: #3292103

Order Date: 3/15/2015
Order Status: Payment Confirmed (Processing)

Dear sir,
I have confirmed with relevant staff,the last batch of AW80 TELOS on March 28th has all shipped out. We dispatching according the order time. The next batch will arrive in our warehouse on April 11st. Hope you can wait more patiently. In order to express my apologies, i will apply a $5 off coupon without limited for you. Any other questions, feel free to let me know.

Sincerely
Emma

[EGM92]

Hello Emma,

I got an email from your support staff saying that the order I made on the 31st of March (#3302686) could not be processed with DHL shipping because it included a battery pack. I require it to be immediately canceled and refunded. I will reorder and change some of the contents. I require DHL shipping.

Also could you please tell Amy that I require a reply right away with order #3273415.

Thank you.

[GeekBuying_Rep]

Hello Emma,

I got an email from your support staff saying that the order I made on the 31st of March (#3302686) could not be processed with DHL shipping because it included a battery pack. I require it to be immediately canceled and refunded. I will reorder and change some of the contents. I require DHL shipping.

Also could you please tell Amy that I require a reply right away with order #3273415.

Thank you.

Hi,
About the order 3302686, we come up a idea for you. Please check your inbox.
I have informed Amy to reply you now. Any other questions, feel free to let me know.

Sincerely
Emma

[EGM92]

Hi,
About the order 3302686, we come up a idea for you. Please check your inbox.
I have informed Amy to reply you now. Any other questions, feel free to let me know.

Sincerely
Emma

Just cancel the order, I had a budget I need to spend, if I can't have it all added to one order, i'm going to reorder and upgrade some stuff, one of the MXIII boxes will need to be changed to a 2GB version.

[nosma9]

Hi,
I would like to talk about a problem regarding my order with number 3292995. The item was the mobile phone GT17 produced by DTC. I received the parcel two days ago and I found out that the specifications were not the same as the ones written in your webpage. First of all, the processor according to the item description is Quad core , 1.3 GHz and in the one that I received is Quad core, 1.2 GHz (that is a minor problem). In addition to this, in the item description the display is IPS and 4.7 inches , whilst the one that was sent has 4.66 inches QHD display. Furthermore, the resolution is not 1280x720 pixels as is clearly stated in the specifications of the phone in your webpage (http://www.geekbuying.com/...PD_Feed_342311), as well as in one of your answers in a customer's question in the item description webpage, but instead it seems to be 960x540 (I have not turned the phone on yet, thinking of a return). Finally, in the item description the phone seems to have 8GB rom, but the one that I received had only 4GB. Based on research that I did on the internet I believe that the version of the phone that was dispatched is the DTC GT17 Jupiter (the simple version), while the specifications in your webpage correspond to DTC GT17 Jupiter Plus.

I have contacted the after sales support but I am affraid that they did not show interest in my case. Since it is the first time that I placed an order in your website I must say that I feel very dissapointed. I did not turn the phone on yet; although I was waiting for it with great impatience, because I want to check what the options are, regarding a refund or even a return. What concerns me the most is that other customers have received the version of the phone with the right specifications, as I have seen from the video that a customer has uploaded in the web page with the phone description (in the bottom of the link above).

[GeekBuying_Rep]

Just cancel the order, I had a budget I need to spend, if I can't have it all added to one order, i'm going to reorder and upgrade some stuff, one of the MXIII boxes will need to be changed to a 2GB version.

Ok. I have informed relevant staff to cancel your order. Please check your email. Any other questions, feel free to let me know.

Sincerely
Emma