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    #31
    Originally posted by LeXXoZ View Post
    If the product is not here within 45 days after payment, im starting a claim with paypal.... not risking it to loose my money because of the holiday, not because of you but just the fact i have 45 days to make a claim if nothing was received.

    Normally i have ordered before, but service is going down with GB, while others get better maybe time for me to look for an alternative seller if GB dont get their facts straight.

    in my opinion, you cannot just shutdown an international bussines without informing your buyers being closed for the holidays, if you do that here in holland asa webshop owner, u can close your bussines because people wont return to buy from you.
    Dear sir,
    I can understand your feeling. You have a right to open a dispute on Paypal but i will still try my best to push relevant staff get the product and ship to you ASAP. Thank your for all your suggestions, we will try to do better next time.

    Sincerely
    Emma
    Coupons Updated Every Day: https://bit.ly/2RnbHUi

    Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

    Comment


      #32
      Originally posted by EGM92 View Post
      Emma,

      In my other thread you said my package would be shipped on Tuesday, it's already Wednesday your time. When will it be shipped out ?

      #3279658 and #3273415
      Hi,
      Both of two packages are under packing now, they are will be ship out tonight, you can get the tracking number soon.

      Sincerely
      Emma
      Coupons Updated Every Day: https://bit.ly/2RnbHUi

      Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

      Comment


        #33
        Originally posted by kleinie View Post
        Hi,

        I've ordered a phone on 2015-02-26 from ES warehouse, it has order number #3281113. It is still in processing status. On your page, you wrote, that orders from ES warehouse will be shipped within 24 hours. I hope, I receive my order soon.
        Can you give some information about my order?

        Best Regards!
        Kornél
        Hi,
        I have asked relevant staff to contact with staff in our Spain warehouse, i will give you a feedback tomorrow.

        update: Have confirmed with warehouse staff, your package has been shipped out. 3696352662 is your tracking number.


        Sincerely
        Emma
        Coupons Updated Every Day: https://bit.ly/2RnbHUi

        Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

        Comment


          #34
          Originally posted by wolfheart79 View Post
          Sincerely Emma , I have bought on Geekbying , not in any factory , the product it was is stock , like you tell on moment when I bought . I am doubting about you and the way you sell !!!!
          Dear sir,
          Sorry to make you feel inconvenience. The product stock is limited and we dispatching according the order time. All the items on geekbuying's site labled " in stock "means customers can place the order freely and we have them in stock in our warehouse, and some certains items we just need to get them from the factory, but the factory may delay the producing time or even they stoped to produce the old models suddenly. I will try to push the relevant staff to follow up it. Any other questions, feel free to let me know.

          Sincerely
          Emma
          Coupons Updated Every Day: https://bit.ly/2RnbHUi

          Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

          Comment


            #35
            Originally posted by Harpalak View Post
            Dear Emma,
            Thank you for the answer. I am right, that approximately March 10 is needed let the packet arrive to me?
            Hi,
            If the factory can be delivered on time, i think there is no problem to get it around March 10th.

            Sincerely
            Emma
            Coupons Updated Every Day: https://bit.ly/2RnbHUi

            Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

            Comment


              #36
              Originally posted by GeekBuying_Rep View Post
              Hi,
              I have asked relevant staff to contact with staff in our Spain warehouse, i will give you a feedback tomorrow.

              update: Have confirmed with warehouse staff, your package has been shipped out. 3696352662 is your tracking number.


              Sincerely
              Emma
              Thanks for the answer. I was afraid of the auto answers from the support, but now I'm calm.

              Sincerely
              Kornél

              Comment


                #37
                URGENT need support because pay problem order 3283726

                Hello i order 3283726

                and payed yesterday with Western Union.
                I got the notification from WU that the money was taken by XiXian Ma.
                Normal i get a response from Geekbuying that the money was recieved. But this time not. So i ask the chat what happen. Her say u not got the money!!!???

                But i have reciepts from WU, and My Credit Card balance that the money was taken by this person!

                I can send you the reciepts that u can see it. So I kindly ask to clearyfi this issue.

                Thanks!
                Guido

                Comment


                  #38
                  Customer DISSATISFACTION

                  What should I do to get an asnwer? It's 3 weeks that I'm waiting for an item to be shipped related to an order to be delivered within 5 days. Only because I've made a mistake in the postal code and I have no chance to amend. CRAZY!!!!

                  I've sent the following informations requested, but I get no answer.

                  Order # 3273744
                  Country: Italy (IT)
                  City: MILAN
                  Postal Code: 20121

                  Really upset about that.

                  Comment


                    #39
                    Originally posted by kleinie View Post
                    Thanks for the answer. I was afraid of the auto answers from the support, but now I'm calm.

                    Sincerely
                    Kornél
                    Thank you for your understanding. GeekBuying is a responsible store. Feel free to trust us.

                    Sincerely
                    Emma
                    Coupons Updated Every Day: https://bit.ly/2RnbHUi

                    Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                    Comment


                      #40
                      Originally posted by snoopy_bonn View Post
                      Hello i order 3283726

                      and payed yesterday with Western Union.
                      I got the notification from WU that the money was taken by XiXian Ma.
                      Normal i get a response from Geekbuying that the money was recieved. But this time not. So i ask the chat what happen. Her say u not got the money!!!???

                      But i have reciepts from WU, and My Credit Card balance that the money was taken by this person!

                      I can send you the reciepts that u can see it. So I kindly ask to clearyfi this issue.

                      Thanks!
                      Guido
                      Dear sir,
                      I have report this problem to relevant staff, i will give you a feedback later.

                      update: We have received your payment few minutes ago. You will receive the notice email soon. Sorry to make you feel inconvenience.

                      Sincerely
                      Emma
                      Coupons Updated Every Day: https://bit.ly/2RnbHUi

                      Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                      Comment


                        #41
                        Originally posted by GeekBuying_Rep View Post
                        Dear sir,
                        Sorry to make you feel inconvenience. The product stock is limited and we dispatching according the order time. All the items on geekbuying's site labled " in stock "means customers can place the order freely and we have them in stock in our warehouse, and some certains items we just need to get them from the factory, but the factory may delay the producing time or even they stoped to produce the old models suddenly. I will try to push the relevant staff to follow up it. Any other questions, feel free to let me know.

                        Sincerely
                        Emma
                        How much day I need to wait for the factory make one for me ?? . I wait max 9 March , after that can you make refund or I need to open case on PayPal ??

                        Comment


                          #42
                          Originally posted by wolfheart79 View Post
                          How much day I need to wait for the factory make one for me ?? . I wait max 9 March , after that can you make refund or I need to open case on PayPal ??
                          Dear sir,
                          If we cannot get the product before Mar 9th, you no need to waste your time to open a dispute on Paypal, i can help to get the refund to you immediately. If you want to change to other products, i also can help you. Please trust GeekBuying and Emma. Emma is always here.

                          Sincerely
                          Emma
                          Coupons Updated Every Day: https://bit.ly/2RnbHUi

                          Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                          Comment


                            #43
                            Originally posted by lupisss71 View Post
                            What should I do to get an asnwer? It's 3 weeks that I'm waiting for an item to be shipped related to an order to be delivered within 5 days. Only because I've made a mistake in the postal code and I have no chance to amend. CRAZY!!!!

                            I've sent the following informations requested, but I get no answer.

                            Order # 3273744
                            Country: Italy (IT)
                            City: MILAN
                            Postal Code: 20121

                            Really upset about that.
                            Sorry to make you feel inconvenience. I have forward your correct info to relevant staff. Any other questions, feel free to let me know.

                            Sincerely
                            Emma
                            Coupons Updated Every Day: https://bit.ly/2RnbHUi

                            Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                            Comment


                              #44
                              Originally posted by GeekBuying_Rep View Post
                              Dear sir,
                              If we cannot get the product before Mar 9th, you no need to waste your time to open a dispute on Paypal, i can help to get the refund to you immediately. If you want to change to other products, i also can help you. Please trust GeekBuying and Emma. Emma is always here.

                              Sincerely
                              Emma
                              Yes i want any other product like , who is that product that have the same spec , and the same amount of money ??

                              Comment


                                #45
                                Originally posted by wolfheart79 View Post
                                Yes i want any other product like , who is that product that have the same spec , and the same amount of money ??
                                Which product you buy? Too post here, i cannot find it. If you want to change to another expensive product, you just need to pay the difference.

                                Emma
                                Coupons Updated Every Day: https://bit.ly/2RnbHUi

                                Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                                Comment

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