MXIII firmware problem

[coljoy]

when i received this box it was freezing all the time so i flashed with s82B_108k4_sd card method and now it goes to the mbox screen then goes blank i have reflashed a couple of times but still the same. firstly with being a newbee is this the correct firmware for box and if so is there something i'm doing wrong. any help would be appreciated. also the model number on box is ETATH-329664 forgot to mention its the 2g/8g version.

[ant]

when i received this box it was freezing all the time so i flashed with s82B_108k4_sd card method and now it goes to the mbox screen then goes blank i have reflashed a couple of times but still the same. firstly with being a newbee is this the correct firmware for box and if so is there something i'm doing wrong. any help would be appreciated. also the model number on box is ETATH-329664 forgot to mention its the 2g/8g version.

After downloading the firmware are you unzipping the package so it reveals 3 files...?
Recovery.img
Factory_param
ROM.zip

Put the files on your SDcard then boot the device, it should go direct to recovery update screen.

The firmware is correct btw. But your issue may be the wipes aren't being done automatically?
Did you get it from post #1 of this thread? If so you could try the 109k4 build it's the newest. But as I mentioned this stock version has problem with auto wiping.
Finless has done a ROM based on 109k4 if you wanna try that instead of the stock build you can find it here. Finless also includes a read me file which contains good advice on flashing and multiple techniques.

[coljoy]

After downloading the firmware are you unzipping the package so it reveals 3 files...?
Recovery.img
Factory_param
ROM.zip

Put the files on your SDcard then boot the device, it should go direct to recovery update screen.

The firmware is correct btw. But your issue may be the wipes aren't being done automatically?
Did you get it from post #1 of this thread? If so you could try the 109k4 build it's the newest. But as I mentioned this stock version has problem with auto wiping.
Finless has done a ROM based on 109k4 if you wanna try that instead of the stock build you can find it here. Finless also includes a read me file which contains good advice on flashing and multiple techniques.

thanks ant for your response i did download from here. and extracted the 3 files using winzip to formated sd card. will take your advise and read Finless thread and download 109k4. what i have also noticed which i didnt mention in first thread is that box powers itself off after a few minutes of hanging on mbox screen is this normal?

[ant]

thanks ant for your response i did download from here. and extracted the 3 files using winzip to formated sd card. will take your advise and read Finless thread and download 109k4. what i have also noticed which i didnt mention in first thread is that box powers itself off after a few minutes of hanging on mbox screen is this normal?

Wouldn't be too worried about it powering down after hanging right now. It'll be related to the unsuccessful flash I would have thought.

See how you get on with finless 2.0 and if it gets you going again like I said before I think you keep getting a dirty flash (no auto wipe)

[coljoy]

Wouldn't be too worried about it powering down after hanging right now. It'll be related to the unsuccessful flash I would have thought.

See how you get on with finless 2.0 and if it gets you going again like I said before I think you keep getting a dirty flash (no auto wipe)

just tried with method: 1 with the 3 files also method: 3 removing factory update and copying from ext file sd card both methods the box got to about 30 percent of flash then the box powered off weird.

[ant]

just tried with method: 1 with the 3 files also method: 3 removing factory update and copying from ext file sd card both methods the box got to about 30 percent of flash then the box powered off weird.

Yeah definitely weird???? Never heard of this issue before (30% fail)
Without the Factory_param update file did you try wiping data and cache before the flash?
Maybe try a different sdcard?
Hmmmm.... puzzled

You might have to try a flash using the usb burning tool? You will need to read the first post of oman's stock firmware thread for the usb burning tool software and it needs a different file type for the flash too. This can be found at the top of post #1 in the same thread.

If you go with that option you will end up on stock fw from there try flashing custom rom again via sdcard method.

[coljoy]

Yeah definitely weird???? Never heard of this issue before (30% fail)
Without the Factory_param update file did you try wiping data and cache before the flash?
Maybe try a different sdcard?
Hmmmm.... puzzled

You might have to try a flash using the usb burning tool? You will need to read the first post of oman's stock firmware thread for the usb burning tool software and it needs a different file type for the flash too. This can be found at the top of post #1 in the same thread.

If you go with that option you will end up on stock fw from there try flashing custom rom again via sdcard method.

tried with the burning tool rom m82_107k4 it said 100% complete but still only bootsup to mbox screen. but after that i did manage to load Finless 109k4 using method: 3 but still only goes to mbox screen very flustrating!

[ant]

tried with the burning tool rom m82_107k4 it said 100% complete but still only bootsup to mbox screen. but after that i did manage to load Finless 109k4 using method: 3 but still only goes to mbox screen very flustrating!

How long do you leave it for initial boot? It can take 5-10 mins the 1st time it boot after a successful flash.
If I recall correctly you get a splash screen of "google tv" then the "mbox" screen after that the 5-10 min wait for things to initiate.

[ant]

tried with the burning tool rom m82_107k4

Also the stock firmware post I linked you to has the "108k4 upgrade by usb" link at the top of post #1 use that, not 107k4. I don't know for sure but I think the MXIII comes with that (108k4) from the factory so maybe older firmware might not work correctly?

[coljoy]

Also the stock firmware post I linked you to has the "108k4 upgrade by usb" link at the top of post #1 use that, not 107k4. I don't know for sure but I think the MXIII comes with that (108k4) from the factory so maybe older firmware might not work correctly?

will do Ant but got a sneaky feeling i have a problem with power adapter seems to take a while before coming on to standby then have to switch on and off a few times to get blue light, i've orded new one just incase only £4. also after switching on and off a few times i managed to get beyond mbox screen a message about google connection fail? clicked ok to that then the initial setup screen appeard thought cracked it here but just as i was going to input location. you guessed it, it crashed but it's the furthest i've got. ha ha

[ant]

will do Ant but got a sneaky feeling i have a problem with power adapter seems to take a while before coming on to standby then have to switch on and off a few times to get blue light, i've orded new one just incase only £4. also after switching on and off a few times i managed to get beyond mbox screen a message about google connection fail? clicked ok to that then the initial setup screen appeard thought cracked it here but just as i was going to input location. you guessed it, it crashed but it's the furthest i've got. ha ha

Let us know how you get on with the new adaptor. You could test the original one with a multimeter to see if it's faulty though?

From what you write the flash seems to have been successful, it does display a message about Google speech fail or something to that effect though.

Other than the power adapter I'm not sure if your problem might be hardware related? Maybe a problem with cpu / gpu cores not firing up? Hope not though, I'll keep my fingers crossed for you!

[coljoy]

Let us know how you get on with the new adaptor. You could test the original one with a multimeter to see if it's faulty though?

From what you write the flash seems to have been successful, it does display a message about Google speech fail or something to that effect though.

Other than the power adapter I'm not sure if your problem might be hardware related? Maybe a problem with cpu / gpu cores not firing up? Hope not though, I'll keep my fingers crossed for you!

Thanks Ant i hope it's not the later too should get new adapter tomorrow. If it is a hardware problem i guess it would be one for the dustbin. Would be hard to source parts being made in China. I dont think anyone does repairs on these in Uk. Even if it does not work. I've learnt a lot about flashing roms thanks to you and all the guys who put the effort into making the tutorials, much appreciated.

[ant]

Thanks Ant i hope it's not the later too should get new adapter tomorrow. If it is a hardware problem i guess it would be one for the dustbin. Would be hard to source parts being made in China. I dont think anyone does repairs on these in Uk. Even if it does not work. I've learnt a lot about flashing roms thanks to you and all the guys who put the effort into making the tutorials, much appreciated.

No problem with the help! I'm sorta disappointed your not enjoying using the device tbh....
Where did you buy it from? We have certain laws in the UK to protect buying from distance and various consumer rights which can be executed in such a case, don't be afraid to use them! So don't feed the dustbin with your hard earned cash!

If your problem is hardware contact the seller....
If you get no joy try oman or Beelink customer service....

The MXIII is a fairly new device to the market so I'd hope you could at least get a replacement FOC or for the postal cost.

[coljoy]

No problem with the help! I'm sorta disappointed your not enjoying using the device tbh....
Where did you buy it from? We have certain laws in the UK to protect buying from distance and various consumer rights which can be executed in such a case, don't be afraid to use them! So don't feed the dustbin with your hard earned cash!

If your problem is hardware contact the seller....
If you get no joy try oman or Beelink customer service....

The MXIII is a fairly new device to the market so I'd hope you could at least get a replacement FOC or for the postal cost.

i bought from China wholesaler, only hope is i paid with Paypal so have opened a dispute seller not very helpful, said for me to return and they will share the cost of repair. my fear is send back will never see again. also the cost to send it back i'd probably have to send registered mail. as proof and by the time it reaches them the dispute case with paypal will close. think i will just escalate the case and hope Paypal fall in my favor. even better if i can get it up and running. before it started freezing and crashing i was impressed with spec and speed. then it just died on me wouldn't boot up.

[coljoy]

i bought from China wholesaler, only hope is i paid with Paypal so have opened a dispute seller not very helpful, said for me to return and they will share the cost of repair. my fear is send back will never see again. also the cost to send it back i'd probably have to send registered mail. as proof and by the time it reaches them the dispute case with paypal will close. think i will just escalate the case and hope Paypal fall in my favor. even better if i can get it up and running. before it started freezing and crashing i was impressed with spec and speed. then it just died on me wouldn't boot up.

just an update received new power adapter comes on straight away reflashed finless rom v2.0 1094k seemed to go on without a hitch all information what it was loading ect no errors. at the end said successful said to reboot which i did just got new splash screen were google tv was a Finless bob rom v2.0 and freak tab under a nice android i left for over ten minutes still no change any ideas?