If you experience the error code tvq-pm-100 (5.6.0), often accompanied by the following message:
We're having trouble playing this title right now. Please try again later or select a different title.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue. Amazon Fire TV/Stick
PlayStation 4
Set-top Box
Restart your device
- Unplug your set-top box from power for at least 2 minutes.
- Plug your set-top box back in.
- Try Netflix again
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