I found the manufacturer on facebook this morning messaged him and he said can I have a picture of the back of the box I sent it to him but have had no reply since so I am absolutely stuck their site has no files for re-flashing available and all I have is a 10yr old+ cyclone x4 tv box to use now without root which won't connect my usb hard drive to it so I am truly in a predicament.
Here is the product webpage