Questions about the Offers, status, package to GearBest! and Support

[CSGearbest]

Hello, I ordered and paid on 12.12 a smartphone from eu whs. The order no.is WWP1712120052359684.
Any news from this order?


Hello
Do you have any news from this order? I bought a phone from eu wharehouse with 3-5 working days delivery and I have not the phone yet!!

Στάλθηκε από το Redmi Note 3 μου χρησιμοποιώντας Tapatalk

Sorry to hearing this.
Could you please check it with your local DHL?
You can reply our ticket once you get the results.

Thank you for your cooperation.

[aris1980]

Hello, I ordered and paid on 12.12 a smartphone from eu whs. The order no.is WWP1712120052359684.
Any news from this order?

Hi,
We have sent an email to you regarding this issue.
Look forward to hearing from you.
Thank you

Hello
Do you have any news from this order? I bought a phone from eu wharehouse with 3-5 working days delivery and I have not the phone yet!!

Στάλθηκε από το Redmi Note 3 μου χρησιμοποιώντας Tapatalk

[CSGearbest]

... I wait with bated breath.

Hello friend,
We have got an update file from them.
Could you please PM your email address?
We will send the file to you once we get your PM.
Have a good day!

[ClarkKent]

... I wait with bated breath.

[CSGearbest]

[QUOTE=ClarkKent;n698576]

We are extremely sorry for this inconvenience.
The issue is for item 210480801 MECOOL M8S PRO Android 7.1 TV Box in order W1709160318038592,right
Yes. Correct

1. DATA INFO
2.2MAC Address
3. DRM INFO.
->> Please note L1, yet No license permissions?

Seems their flagship box is inferior vs. Pro L? However cost is nearly identically priced most days.
... Real shame too.
We apologize again for any inconvenience caused. Consider Clearly disclosing in specifications: Every boxes ability to stream Google, Netflix, etc in HD..
Truly a Must "Have feature" for modern streaming. Yes?

Hi,
Thank you so much for your information and attachments.
Once we get the update from our supplier,we will forward it to you immediately.
Nice day!

[ClarkKent]

[QUOTE=CSGearbest;n698566]

We are extremely sorry for this inconvenience.
The issue is for item 210480801 MECOOL M8S PRO Android 7.1 TV Box in order W1709160318038592,right
Yes. Correct

1. DATA INFO
2. MAC Address
3. DRM INFO.
->> Please note L1, yet No license permissions?

Seems their flagship box is inferior vs. Pro L? However cost is nearly identically priced most days.
... Real shame too.
We apologize again for any inconvenience caused. Consider Clearly disclosing in specifications: Every boxes ability to stream Google, Netflix, etc in HD..
Truly a Must "Have feature" for modern streaming. Yes?

[CSGearbest]

this is all my on board data to evaluate.
I would appreciate the ability to stream HD YouTube content.
I submitted a promotional page ( used by GB also) claiming that ability.
The difficulty of the request is concerning to many. Please clarify as to why this is so?

We are extremely sorry for this inconvenience.
The issue is for item 210480801 MECOOL M8S PRO Android 7.1 TV Box in order W1709160318038592,right?

Please note that the picture is not clearly,could you please send another one?
We apologize again for any inconvenience caused.

Thank you

[CSGearbest]

1 November '17
Order # wp1711012308282719
Shipping : NLPONRA

Hey Anny...

Local post says "no such pkg"
Carrier says given to customs.
ME?.. 60 plus days awaiting this item.
...Can we now expidite a proper solution?

Hi dear,
Thank you for your understanding.
We have offered the solution via ticket.
Please kindly check it and reply us.
Gearbest wishes you a happy 2018.

[CSGearbest]

Hello I have an order pending. It claimed to be shipped on the 18.11.17 can you please tell me status of order :WA1711161854101300 I can’t get tracking info. Has the item been shipped?

Thank you,
Tom

Hi,
We have sent an email to you ,you can log on your account to check it.
The ticket number is E17121405584.
Please let me know if you need any extra help .
Thank you

[smalltom199]

Hello I have an order pending. It claimed to be shipped on the 18.11.17 can you please tell me status of order :WA1711161854101300 I can’t get tracking info. Has the item been shipped?

Thank you,
Tom

[ClarkKent]

1 November '17
Order # wp1711012308282719
Shipping : NLPONRA

Hey Anny...

Local post says "no such pkg"
Carrier says given to customs.
ME?.. 60 plus days awaiting this item.
...Can we now expidite a proper solution?

[ClarkKent]

Hi，
Could you please confirm again the item is https://www.gearbest.com/tv-box/pp_799408.html 227807702?
Please note that the date of version is not correct,it is a software date.
And send us the picture of the product model?
So that we can check this issue for you.
Thank you

this is all my on board data to evaluate.
I would appreciate the ability to stream HD YouTube content.
I submitted a promotional page ( used by GB also) claiming that ability.
The difficulty of the request is concerning to many. Please clarify as to why this is so?

[SAMYKOKA]

Hay GearBest , 6 days now since you Emailed me and confirmed that my order had been shipped out , and you gave me an DHL tracking No. - which i paid A LOT of money for just shipping -
Now , every time i log to dhl tracking service i get ( Not Found ) Error !!! why ????

why those Big Chinese Companies like GearBest and LightInTheBox always do business the wrong way ?
Look for a respectable companies like Amazon .. i just order online and i'm safe and secure and wish to do buy from them over and over again .
why loose customers by doing stupid mistakes ??

i paid over 210 $ USD for just Shipping , So i need what i paid for , QUALITY SERVICE !!

[gearbest]

Dear friends,

We will have 3 days holiday for the New Year, from 2017/12/30 to 2018/01/01, back to work on 2018/01/02, if have anything, pls PM us.

Happy New Year~

Gearbest

[CSGearbest]

Ver.# . 7.1.2
PLEASE understand I do not presently enjoy this feature/ benefit.
I have asked FT member Zenix to respond here. He claims such feature in his m8s Pro.
In the corosponding s912 m8s Pro firmware channel.

Hi，
Could you please confirm again the item is https://www.gearbest.com/tv-box/pp_799408.html 227807702?
Please note that the date of version is not correct,it is a software date.
And send us the picture of the product model?
So that we can check this issue for you.
Thank you