Questions about the Offers, status, package to GearBest! and Support

[SAMYKOKA]

OK , i ordered again but i gathered a lot of bad feedback about Gearbest !!! i'm waiting for my refund otherwise i'm going to fill the whole world of bad reviews about them

[tamonegdje]

I'm not buying anything more from Gearbest. I have more than 20 orders payed, confirmed, but after two days they just send refund without any explanation.

[trebor]

May have to wait till they are back on deck tomorrow...say 15 hours from now as i type ( its a time zone thing)

I know they can be very cautious with card payments due to the nature if the internet don't be offended.

https://support.gearbest.com/en may help

[SAMYKOKA]

i bought a 3d Printer from Gearbest and paid via MasterCard , they send me an email after the paid is confirmed and my bank already sent me a notice that Gearbest completed the transaction
successfully !!
after 4 days , my order stats changed from processing to refunded !!
why ???

they send me an email telling me that i didn't confirmed my payment (?) and that i had to provide them with a copy of my credit card and my ID .
OK ....
ordered again ..
anyone know the url that i should upload this data to them ?

thanks
waiting for my refund

[CSGearbest]

thank you. Hoping to receive at the end of this month

Thank you for your reply.
We sincerely hope you can receive the item as soon as possible.
If there are any additional problems, please feel free to contact us and we will do our very best to assist you.
Thanks for your patience and understanding.

[CSGearbest]

You just sent me a link to https://support.gearbest.com/en. That didn't answer my question. Where is my package?

The ticket number is AT17121312403.
This parcel has been updated,could you please check again?
Could you please check your email address or log on your account?You can find it in "My tickets".
We are waiting for your reply.

[DhiJay23]

Hi,
We have sent an email to you regarding this issue.
Look forward to hearing from you.
Thank you

thank you. Hoping to receive at the end of this month

[CSGearbest]

my order number is W1711301835465590 and my first "tracking number" was AT15121080678330, which turned out to be an invoice number. I contacted DHL myself to see what was there for my address... was given a waybill with the number being 7054302006 and i've gotten no relevant information since and dhl has told me there is no pick-up information for this item at all. I get tracking information online but it does not match up with DHL customer service information i have been given by supervisor's and other's who have contacted the taiwan DHL service. I have requested a refund several times and the subject is being avoided, as i am simply being asked to wait longer. i will not wait longer. i paid 20+$ CAD to have my item within 7 days and this is the 12th day after my item was marked as "shipped out" on gearbest's site in my order list.

Hi,
Thank you for your understanding.
We have offered the solution via ticket.
Please kindly check it and reply us.

[CSGearbest]

Hi, my order is stuck on processing since many days, the state of the order wasn't changed since I've ordered. Can you help me where my parcel is?

my order number is

W1711161356437104

Waiting for your response,
thanks

Hi,
We have replied your ticket,please kindly check it.
Thank you

[Matt_D]

Hi,
We have sent an email to you via ticket.
Please kindly check it and reply us.
Thank you

You just sent me a link to https://support.gearbest.com/en. That didn't answer my question. Where is my package?

[CSGearbest]

Hey, I just contacted DHL regarding my shipment and they say that the package was not delivered to them. In their email and on their website it says that they received the shipment information but not the package. Can you resolve the problem as soon as possible, because I need the phone as an urgent matter. Thank you
Order number: W1712062148546786
Tracking Number: 8306418864

We sincerely apologize for this issue.
We have sent an email to you regarding this issue,could you please check it?
We are look forward to hearing from you.
Please let me know if you need further assistance.

[CSGearbest]

Any idea where my parcel is? order:
W1712041431034225

Hi,
We have sent an email to you regarding this issue.
Look forward to hearing from you.
Thank you

[CSGearbest]

Hi, my tracking information has not updated for 3 weeks. My order numnber is W1711121526486417. i tried contacting gearbest through messenger on the update of an inquiry they said they would provide after 5-7 business days but to no avail. Can you tell me where the package is at least? The tracking information just syas that it has been en route to my country for 3 weeks. Waiting for your response.Thanks

Hi,
We have sent an email to you via ticket.
Please kindly check it and reply us.
Thank you

[devan.d.s]

my order number is W1711301835465590 and my first "tracking number" was AT15121080678330, which turned out to be an invoice number. I contacted DHL myself to see what was there for my address... was given a waybill with the number being 7054302006 and i've gotten no relevant information since and dhl has told me there is no pick-up information for this item at all. I get tracking information online but it does not match up with DHL customer service information i have been given by supervisor's and other's who have contacted the taiwan DHL service. I have requested a refund several times and the subject is being avoided, as i am simply being asked to wait longer. i will not wait longer. i paid 20+$ CAD to have my item within 7 days and this is the 12th day after my item was marked as "shipped out" on gearbest's site in my order list.

[devan.d.s]

hi,
pls have a check you Gearbest account first, I think the tracking number will show in your account now.

I have a check and see that your tracking number is 9400110200881517720550, check shipping info here: http://www.kuaidi100.com/

gearbest

my order number is W1711301835465590 and my first "tracking number" was AT15121080678330, which turned out to be an invoice number. i've gotten no relevant information since and dhl has told me there is no pick-up information for this item. I get tracking information online but it does not match up with DHL customer service information i have been given by supervisor's and other's who have contacted the taiwan DHL service. I have requested a refund several times and the subject is being avoided, as i am simply being asked to wait longer. i will not wait longer. i paid 20+$ CAD to have my item within 7 days and this is the 12th day after my item was marked as "shipped out" on gearbest's site in my order list.