Questions about the Offers, status, package to GearBest! and Support

[gearbest]

Gearbest Order WP1710141806043908

i got uk plug with crap adaptor. The plug sits 4 inches off the wall with this thing. Also one side not work all the time have to wiggle cord. Please send a proper USA adaptor that I ordered.

I waiting on response.


Best Regards.

hi，
I am Anny, I let CS to deal with it now.

[kolinsb]

Hi CSGEarbest. Can you explain me what's going on with my order W1710160655387606???? I bought that box 16.10.2017, but as I can see, it is not sent overseas. WTF?!?!?!? Before shipping was cost 0.31$, and it was realy quick. Now shipping cost more, but it 10 times slower. Who is crazy here?!?!??! Also, I made one ticket and I asked GB for additional discount, because I spent moren then 4000$, and you ignoring me. That's not fair, and it just showing how much your respect your loyal customers.

[scooter2014]

Gearbest Order WP1710141806043908

i got uk plug with crap adaptor. The plug sits 4 inches off the wall with this thing. Also one side not work all the time have to wiggle cord. Please send a proper USA adaptor that I ordered.

I waiting on response.


Best Regards.

[RASTAVIPER]

NL is a good choice.works great for me. Volume is your friend. Tracking updates are weak I matter who ships
life is a gamble, but GB seems to understand low cost shipping IS big deal with customers.they navigate the process well, if a bit slow on occasion.
Being more specific is above our reps purview and purpose here....a reiteration of. #786 is most likely.
They are about the best seller out there....just go for it?

Thanks mate.
Are you in EU too?
Taking some info from another country (GREECE) , NL is not so good choice as recently customs know what to expect from this kind of shipping.
For MALTA that I live it's a lottery as till recently Chinese packages were easy to pass, but nowadays you need to be extra careful .

Anyway, I decided to go ahead with Belgium shipping for my order from GB. My reasoning is that if NL is good it can be also known to customs, so selecting another -not so known-shipping method might do the trick.

Sent from my ONEPLUS A3003 using Tapatalk

[ClarkKent]

NL is a good choice.works great for me. Volume is your friend. Tracking updates are weak I matter who ships
life is a gamble, but GB seems to understand low cost shipping IS big deal with customers.they navigate the process well, if a bit slow on occasion.
Being more specific is above our reps purview and purpose here....a reiteration of. #786 is most likely.
They are about the best seller out there....just go for it?

[RASTAVIPER]

The answer to your original question is... Probably. My suggestion is make your purchase oh, do not select DHL and it is likely the shipment will not get extra scrutiny. It would certainly be unethical for gearbest to suggest ways to get around your local vat, or fees.

I know that couriers, like DHL should be avoided.
On the other hand, what is the purpose of all these NL, Sweden and Belgium shipping methods?
This is what I would like to know.

Sent from my ONEPLUS A3003 using Tapatalk

[ClarkKent]

The answer to your original question is... Probably. My suggestion is make your purchase oh, do not select DHL and it is likely the shipment will not get extra scrutiny. It would certainly be unethical for gearbest to suggest ways to get around your local vat, or fees.

[RASTAVIPER]

Unfortunately, different countries will have different laws and regulations regarding tax. We have no way of knowing if or how much tax will be. However, check with your local Customs in advance and choose a slower shipping method to reduce the likelihood of tax occurring.
Please check this link: http://www.gearbest.com/about/terms-and-conditions.html
Thank you for your understanding.

I know what are the customs laws in my country. What difference does this make?

And which are the slower shipping methods and how they can help?

Sent from my ONEPLUS A3003 using Tapatalk

[CSGearbest]

I want to buy something and I live in a EU country.

Can one of these Netherlands, Belgium and Sweden shipping methods help with avoiding the customs?

Sent from my ONEPLUS A3003 using Tapatalk

Unfortunately, different countries will have different laws and regulations regarding tax. We have no way of knowing if or how much tax will be. However, check with your local Customs in advance .
Please check this link: http://www.gearbest.com/about/terms-and-conditions.html
Thank you for your understanding.

[CSGearbest]

Hi, I have a problem with tracking a notebok that I bought in gearbest, the shippin isg by dhl (hk) and says it is shipped out from 10/23/2017..
but when I want to track, the gearbest page I get this Sorry, your shipping information has not updated yet! Then I enter the dhl page and I get this (Not found): No results found for your DHL query. Please try again

The order number is W1710161716018340

please help! :c

We are extremely sorry for this inconvenience.

We have sent an email to you regarding this issue,could you please check it?
We apologize for any inconvenience caused.

Thank you for your cooperation.

[RASTAVIPER]

I want to buy something and I live in a EU country.

Can one of these Netherlands, Belgium and Sweden shipping methods help with avoiding the customs?

Sent from my ONEPLUS A3003 using Tapatalk

[sergioefc]

Hi, I have a problem with tracking a notebok that I bought in gearbest, the shippin isg by dhl (hk) and says it is shipped out from 10/23/2017..
but when I want to track, the gearbest page I get this Sorry, your shipping information has not updated yet! Then I enter the dhl page and I get this (Not found): No results found for your DHL query. Please try again

The order number is W1710161716018340

please help! :c

[ememm]

hi，
Your order has been packed waiting to be issued。
I will let our CS to push again and send out asap.
wish you have a nice weekend~
Anny

Received the item after almost 1 month. (India)

Thanks

[CSGearbest]

Hello i would like to inform about my order it was hipped on 5.Oct and still i do not have working tracking number. I also subtim ticket last week and got asnwer that they are contacting shipping company and i will get answer within 5 days. Now 7 days passed and i am trying to contact gearbest about new shipping i should get, but they ignore me. So please can you tell me some new information about my order.
order number W1709171313049224
thanks.

We sincerely apologize for this issue.
We have replied your message,could you please check it?

Please let me know if you need further assistance.

[CSGearbest]

I had so much luck today:

https://www.dropbox.com/sh/gej2994mb...Dtk_Uw2ra?dl=0

Unfortunately, box isn't working too. When I plug power adapter in, I can see only red indicator, nothing else. My TV not deteckting any device on HDMI

I made mistake, i didn't choose EU plug for 2 orders. After few minutes i created ticket and asked support to send W95 box with EU plug instead UK plug, and you can see what I got . There is no one plug where I Can use this fckin adapter UK-->EU. Pins are so short. Luckily for second box where I made mistake with power adapter to, and they asked me do I want this:


Remaining items (Not available currently)：

225538002 * 1	W95 Amlogic S905W TV Box	Within 1-2 business days	Wait
PB0109701 * 1	gocomma EU Standard 2-foot Plug Power Adapter	Within 1-2 business days	Wait

I did not accepted, and I canceled that order. I need to wait almost a month to get the replacement. I hate that!

We are sorry for the inconvenience and understand your frustration.
For your first question "Unfortunately, box isn't working too",we will solve your issue in ticket.
As for the second one,could you please PM us the order number?
We will check it for you

Thank you very much for your cooperation.