Questions about the Offers, status, package to GearBest! and Support

[trebor]

Looks like he has only joined Freaktab to mention his bad experience, it is a pity but these things do happen
He purchased a Drone,
Goodness.

[bluesmanuk]

DO NOT BUY FROM GEARBEST. CONSIDER A DIFFERENT COMPANY. I ordered a drone from Gearbest whose webpage said 7-10 business days delivery. I attempted track the package but the tracking system does not update on the progress. 25 days and no delivery. I wrote expressing my concerns on the 28th of April. Miraculously on May 1st it appeared on the tracking system as delivered on May 27th. Gearbest said it would contact the carrier and get back to me to resolve the matter. Well today the sent this..Please check the attachment, your item is shows delivered.
"We regret to inform you that the shipping company USEXP1 is responsible not only for this issue and but also for making sure that all parcels they ship are successfully received. According to their policy the parcel will be either be destroyed or abandoned. Technically, Gearbest is not liable for this. Therefore there should be no compensation in such case." I addition to this they also stated "We can resend the same parcel to you. For this, please kindly send us 31.17 USD so that we can arrange the shipment. We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.We will send you an invoice by email if you choose this option." Does that sound like an resolution to you? Send more money for them not to deliver again? I SHOULD HAVE USED AMAZON IN THE FIRST PLACE. I ADVISE ANYONE NOT TO BUY FROM GEARBEST dispite the kind wording they did not DELIVER!!!

Firstly it may be useful to read the Gearbest terms and conditions to see if you are covered in any way.

https://www.gearbest.com/about/terms-and-conditions.html

There some points that require clarification.

Did you take out the shipping insurance, as this would enable you to get a new box sent out (subject to some conditions such as being seized by customs)?

Whose tracking system stated that it had been delivered (have you checked the USEXP1 tracking site?)

I don;t understand the line in the response that states 'According to their policy the parcel will be either be destroyed or abandoned.'
If the item was supposedly delivered, where does the subject of parcels being destroyed or abandoned come into things? This is something that Gearbest should respond to for clarification.


As far as the delivery schedules go, it's not uncommon for any of the Chinese suppliers to deliver outside of the expected stated delivery times and it can easily take 72 hours for any tracking information to appear for you to trace progress.


From a customer service perspective, the line stating "We can resend the same parcel to you. For this, please kindly send us 31.17 USD so that we can arrange the shipment" is an unfortunate example of customer service as it is bound to inflame a customer and so has no value at this stage except to annoy and provoke an inevitable strong response.

[Cocoabrotha]

DO NOT BUY FROM GEARBEST. CONSIDER A DIFFERENT COMPANY. I ordered a drone from Gearbest whose webpage said 7-10 business days delivery. I attempted track the package but the tracking system does not update on the progress. 25 days and no delivery. I wrote expressing my concerns on the 28th of April. Miraculously on May 1st it appeared on the tracking system as delivered on May 27th. Gearbest said it would contact the carrier and get back to me to resolve the matter. Well today the sent this..Please check the attachment, your item is shows delivered.
"We regret to inform you that the shipping company USEXP1 is responsible not only for this issue and but also for making sure that all parcels they ship are successfully received. According to their policy the parcel will be either be destroyed or abandoned. Technically, Gearbest is not liable for this. Therefore there should be no compensation in such case." I addition to this they also stated "We can resend the same parcel to you. For this, please kindly send us 31.17 USD so that we can arrange the shipment. We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.We will send you an invoice by email if you choose this option." Does that sound like an resolution to you? Send more money for them not to deliver again? I SHOULD HAVE USED AMAZON IN THE FIRST PLACE. I ADVISE ANYONE NOT TO BUY FROM GEARBEST dispite the kind wording they did not DELIVER!!!

[gearbest]

http://m.geekbuying.com/item/H96-MAX...OX-379059.html will you have this in stock?

hi dear,
let me help you to check it,later will update the info,thank you for your contact~

2017-05-08 update : our colleague say will have stock on this week,pls feel free to have a check here:

http://www.gearbest.com/h96-max-rk3399-hexa-_gear/

[gearbest]

Hello Anny
Can you please help me for this order W1704291740446702 ,past several
days ago and not yet shipped.At the time of my order it was specified that the expedition would
be the 01 of May.
Currently the status is frozen on "Processing"
thank you in advance.
sarah

hi dear,
I notice that you cancel your order now.
any help I can do for you?

[DNIZoid]

Hello all,

We create this topic to improve our contact with you, you can ask about anything related to the offer of GearBest, and any questions, concerns, order or product problems.We will try our best to help you solve these problems.

Thanks for all your understanding.

Best Regards,
Gearbest.com

http://m.geekbuying.com/item/H96-MAX...OX-379059.html will you have this in stock?

[nordine11]

Hello Anny
Can you please help me for this order W1704291740446702 ,past several
days ago and not yet shipped.At the time of my order it was specified that the expedition would
be the 01 of May.
Currently the status is frozen on "Processing"
thank you in advance.
sarah

[gearbest]

Want to say thank you to Lin and all friends here.
I am Anny here, will try my best to help you all.If I can't solve the issues perfectly, hope that you can give me some help.haha!
Also, I will keep study and wish us to have a nice time in freaktab.com ~
Cheers!

[trebor]

Lin..
Enjoy your future journeys, excellent work done on Freaktab.

Anny
Welcome and enjoy your stay.

[RISCy Dude]

Hello Lin, Your job was a tough one. We appreciate your efforts and the time you spent here on Freaktab. Best wishes for you in your new role.

Welcome to Anny, as stated previously, Lin will be a hard act to follow. We wish you well and hope you have a smooth transition.

[bluesmanuk]

Very sorry to see you go Lin.

Despite any CS issues that may have arisen within Gearbest that were out of your control, you yourself have always managed to deliver a great and useful service.

The best of luck for the future in whatever you do and I'm sure that there are many on here that would happily give you a good reference to attest to the quality of service that you have provided for all.

Welcome Anny, you have some big shoes to fill.

[superceleron]

Thks Lin for the great work, you improved a lot the gearbest section. Good luck on your new service
And welcome Anny and CSGearbest

[scooter2014]

Yes Thanks for all the great help on issues. Good luck in all you do going forward.

[JDfense]

Bye Lin, thanks for your good work on FreakTab.

... and welcome Anny.

JD

[neomode]

Thanks Lin for your Words. You did an amazing Job here on FreakTab. We will miss you here but also think in the future Anny and the Customer Care will continue your Work.

Regards
Ray