Questions about the Offers, status, package to GearBest! and Support

[Dandroid534]

Netflix on my Kiii pro is not working correctly anymore after I pressed update and accepted the OTA.

Android TV version of netflix no longer works, it says it is incompatible.
Please can you let me know how to make it work, or find out when they will fix it. Thanks

[CSGearbest]

So,
longtime ago, i bought this great headphone by FIIL (at gearbest)(FIIL wired version)

But now, Im looking for parts... aka headphone cussing (preferred black)
my request, could gearbest please sell FIIL headphone parts

Cheers, and keep-up the goodwork

Hi,
May I know your order number and problem with the headphone in details?
We will check it for you
Thank you

[CSGearbest]

I have send email to support and i have recived reply with

To review the latest updates and progress for ticket Exxxxxxxxxxx along with previous support ticket(s), please go https://support.gearbest.com .

How can i check that ticket id ticket was created over email and not using web site

Hi,
You can log on your GB account and find the exact ticket in "My tickets".
Or you can check your register email address.
We have replied your private message.
Thank you for patience and understanding.

Best Regards

[mitchell4you]

So,
longtime ago, i bought this great headphone by FIIL (at gearbest)(FIIL wired version)

But now, Im looking for parts... aka headphone cussing (preferred black)
my request, could gearbest please sell FIIL headphone parts

Cheers, and keep-up the goodwork

[Doktor-X]

I have send email to support and i have recived reply with

To review the latest updates and progress for ticket Exxxxxxxxxxx along with previous support ticket(s), please go https://support.gearbest.com .

How can i check that ticket id ticket was created over email and not using web site

[CSGearbest]

Post#805 order ends with #33693 gt1 ultimate 3/32 firmware date was 20171024. (I'm pretty sure)
its froze @ bootloop logo, with no boot to recovery via reset. What Else to explain?
Will not take Any files via SD or USB ota port.
tjdx10 @gml .cm. For GB verification.
Asap please. Thanksgiving!

Sorry to hear this.
We have sent an email via ticket.
Please kindly check it and send us clear pictures or a video of the defects in good lighting.
Thank you for your cooperation.

[ClarkKent]

Post#805 order ends with #33693 gt1 ultimate 3/32 firmware date was 20171024. (I'm pretty sure)
its froze @ bootloop logo, with no boot to recovery via reset. What Else to explain?
Will not take Any files via SD or USB ota port.
tjdx10 @gml .cm. For GB verification.
Asap please. Thanksgiving!

[CSGearbest]

Hi,

@ClarkKent
Could you please PM your order number?
Please send us clear pictures or a video of the defects in good lighting.
Or you can send it to [email protected].
Once we review your case with our supplier,so that we can offer you the right solution for your case.
We will do our best to help you.
We look forward to hearing from you.

[ClarkKent]

gearbest.
"We are extremely sorry for this inconvenience.
USB burning tool "

Much better! thank you...much.
About the same? USB/ SD versions?
i won't be pc flashing.
NO Separate boot or recovery file is needed?
OR Available by choice?
gt1Ultimate stuck@ bootscreen and will not reset,
or go to recovery. this should fix, Yes?

[CSGearbest]

Thank you.
I'm sure that is correct. And yes, the USB / SD files are what I need.

Problem is... I got access to their location, and see them, but cannot get them to download.
Downloaded the sites app, but can't figure out how to register, and don't really want to.

Can I get access elsewhere? Like a direct link on page one of this forum? They're not available at beelink either. - Thanks CK

We are extremely sorry for this inconvenience.
USB burning tool :

https://beelink-my.sharepoint.co ... uaAYAcoK-dm4kmsvCs4 (2.0.9)


USB zip :

https://beelink-my.sharepoint.com/personal/firmwareservice_beelink_onmicrosoft_com/_layouts/15/guestaccess.aspx?docid=150debddfd0404210b312811845a61b26&authkey=Acep8TKiYpaCOhK_GnFdvv4&e=b548f75eb03045238f8c4fb17ebcf0a1

Updating tutorial:

https://www.youtube.com/watch?v=m8chkgcfcwQ (USB)



Here is new one,is that can work?

[ClarkKent]

Do you mean this item https://www.gearbest.com/tv-box-mini-pc/pp_607542.html?
The latest firmware:
USB:http://pan.baidu.com/s/1mhNkw1E password 1eo4
SD card :http://pan.baidu.com/s/1i5N6Nzf password 72ml
Brush tools:https://beelink-my.sharepoint.com/pe...qdYpmON8jG9NqA
How to brush your item:

https://www.youtube.com/watch?v=m8chkgcfcwQ

Hope this can work.

Thank you.
I'm sure that is correct. And yes, the USB / SD files are what I need.

Problem is... I got access to their location, and see them, but cannot get them to download.
Downloaded the sites app, but can't figure out how to register, and don't really want to.

Can I get access elsewhere? Like a direct link on page one of this forum? They're not available at beelink either. - Thanks CK

[CSGearbest]

WP1710141800189982 no update on this order. Please let me know status.

Hi,
Please check your email for the order status.
Hope you can receive your order soon.
Thank you

[scooter2014]

WP1710141800189982 no update on this order. Please let me know status.

[CSGearbest]

gearbest hey0
Latest Beelink gt1 Ulimate 3/32 is shipping firmware:
.... pretty sure it's 20171024. 10/24/2017.
Would you, could you secure a copy and post here?
It will be greatly appreciated. No ota. Thanks.

Do you mean this item https://www.gearbest.com/tv-box-mini-pc/pp_607542.html?
The latest firmware:
USB:http://pan.baidu.com/s/1mhNkw1E password 1eo4
SD card :http://pan.baidu.com/s/1i5N6Nzf password 72ml
Brush tools:https://beelink-my.sharepoint.com/pe...qdYpmON8jG9NqA
How to brush your item:

https://www.youtube.com/watch?v=m8chkgcfcwQ

Hope this can work.

[ClarkKent]

gearbest hey0
Latest Beelink gt1 Ulimate 3/32 is shipping firmware:
.... pretty sure it's 20171024. 10/24/2017.
Would you, could you secure a copy and post here?
It will be greatly appreciated. No ota. Thanks.