Questions about the Offers, status, package to GearBest! and Support

[Damac10]

[QUOTE=gearbest;n650368]
hi Damac10

we have CS colleague to help you deal with your TK now, right?
how about your TK now?
We are not CS, so can't see the TK, if you need me to do anything, pls feel free to tell me.
best regards,
Ann

Yes. Each order has a ticket. For each ticket you get a different person although you told the first person handling ticket that you have the same problem with all your new orders. Does that makes sense. Three people telling you different stories for three parcels.

I have 17 orders delivered to my address with ARAMEX. Now there are many South Africans complaining online that after you pay for fast shipping many days go by with no information. When you ask why a parcel is not shipped you get the same answer. There is a problem with your address. How can there be a problem when you delivered 17 parcels there before with Aramex the same shipping company. Seems like somebody is lying here and perhaps this is a case of selling items that are not in stock.

Everyday you get one response and you try a different version of the same address until hopefully your item is shipped. This is becoming a big problem for South african buyers and many are using Banggodd and Geekbuying because you have become unreliable and dishonest. You then want us to pay more for DHL after you have delayed our fast shipping with Aramex by one week.

Please speak to your superiors as this service is making your company name very bad in South Africa.
W1705290649358682
W1706010146158302
W1705310156007813
These are the order numbers. I have informed your reps that if my parcels are not shipped today I will simply cancel and buy elsewhere.

[Damac10]

Here is the proof . I was told for one parcel it would take 1-2 days to ship. I followed up today and now I am being told 3-5 days to ship. Thats 10 working days to dispatch parcel that should have arrived in the country this week. Why are we paying for FAST Shipping if it takes same time as FREE shipping? The real issue is that I have no confidence this will happen in 5 days. I will be back to Pay more for DHL or 'FIX' my address


Dear Selwyn,





Thank you for your attention.

Please rest and accured that the address is right:

customers: Selwyn Young, shipping address:




And your order W1705290649358682 is ready for shipping.

Please kindly wait 1-2 working days for delivery information.




Thank you for your time.




Best Regards

Lynn
Gearbest Customer Service

http://www.gearbest.com/

Dear Selwyn, Thank you very much for your recent message. We value your patronage and wish to continue serve you in the best way possible. We comfirmed with the shipping company, we will ship it out within 3-5 business days. Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible. Thank you so much for your continued patience and kind understanding. Best regards Lynn Gearbest Customer Service http://www.gearbest.com/

[bigall123]

It was the gamesir 4s game controller I ordered not a keyboard. Thanks. I did order this when it was in stock, so why I'm I having to wait till the 10th of June.

[gearbest]

[QUOTE=Damac10;n650405]

hi Damac10

we have CS colleague to help you deal with your TK now, right?
how about your TK now?
We are not CS, so can't see the TK, if you need me to do anything, pls feel free to tell me.
best regards,
Ann

Yes. Each order has a ticket. For each ticket you get a different person although you told the first person handling ticket that you have the same problem with all your new orders. Does that makes sense. Three people telling you different stories for three parcels.

I have 17 orders delivered to my address with ARAMEX. Now there are many South Africans complaining online that after you pay for fast shipping many days go by with no information. When you ask why a parcel is not shipped you get the same answer. There is a problem with your address. How can there be a problem when you delivered 17 parcels there before with Aramex the same shipping company. Seems like somebody is lying here and perhaps this is a case of selling items that are not in stock.

Everyday you get one response and you try a different version of the same address until hopefully your item is shipped. This is becoming a big problem for South african buyers and many are using Banggodd and Geekbuying because you have become unreliable and dishonest. You then want us to pay more for DHL after you have delayed our fast shipping with Aramex by one week.

Please speak to your superiors as this service is making your company name very bad in South Africa.
W1705290649358682
W1706010146158302
W1705310156007813
These are the order numbers. I have informed your reps that if my parcels are not shipped today I will simply cancel and buy elsewhere.

Hello Damac10,
1. order W1705290649358682, the tracking number is 31040458724,sent out time: 2017-06-07 10:27:23, pls feel free to check here: https://www.aramex.com/
2.order W1706010146158302,the tracking number is 31040592310,sent out time: 2017-06-07 10:35:10, pls feel free to check here: https://www.aramex.com/
3.order W1705310156007813,the tracking number is 31040586275,sent out time: 2017-06-07 09:31:50, pls feel free to check here: https://www.aramex.com/

pls feel free to check your shipping info,
nice day~
Anny

[gearbest]

It was the gamesir 4s game controller I ordered not a keyboard. Thanks. I did order this when it was in stock, so why I'm I having to wait till the 10th of June.

hello @bigall123,
you bought this GameSir G4s Bluetooth Gamepad in our limit time limit amount flash sale, the system will be arranged according to the order of payment order delivery, has been out of stock, and June 10 will return, please be patient under the wait.I can't do anything for your order now.
if you need other help, pls feel free to contact our online CS.
thank you and nice day~
Anny

[bigall123]

Why have you refunded my money for. You said you would get the gamesir 4 back in stock on the 10 of June. This is my order no. WP1705141229142580.

[CSGearbest]

[QUOTE=Damac10;n650405]

hi Damac10

we have CS colleague to help you deal with your TK now, right?
how about your TK now?
We are not CS, so can't see the TK, if you need me to do anything, pls feel free to tell me.
best regards,
Ann

Yes. Each order has a ticket. For each ticket you get a different person although you told the first person handling ticket that you have the same problem with all your new orders. Does that makes sense. Three people telling you different stories for three parcels.

I have 17 orders delivered to my address with ARAMEX. Now there are many South Africans complaining online that after you pay for fast shipping many days go by with no information. When you ask why a parcel is not shipped you get the same answer. There is a problem with your address. How can there be a problem when you delivered 17 parcels there before with Aramex the same shipping company. Seems like somebody is lying here and perhaps this is a case of selling items that are not in stock.

Everyday you get one response and you try a different version of the same address until hopefully your item is shipped. This is becoming a big problem for South african buyers and many are using Banggodd and Geekbuying because you have become unreliable and dishonest. You then want us to pay more for DHL after you have delayed our fast shipping with Aramex by one week.

Please speak to your superiors as this service is making your company name very bad in South Africa.
W1705290649358682
W1706010146158302
W1705310156007813
These are the order numbers. I have informed your reps that if my parcels are not shipped today I will simply cancel and buy elsewhere.

Hi,
We wish to take this opportunity to apologize to you for any inconvenience caused.
We ship worldwide to more than 200 countries with thousands of orders dispatched securely on a daily basis.
We use internationally renowned logistics operators including DHL, EMS and post office.
For total convenience, we offer a broad range of shipping options to fit the budgets and needs of every customer.
W1705290649358682,W1706010146158302,W1705310156007 813, regarding the three order numbers, we shipped them on 2017-06-07.
Alternatively, you can also see the information when you log in your account on our website and review your order here http://user.gearbest.com/my-orders.html
For more information about shipping http://www.gearbest.com/about/shipping-methods.html
Learn more about Gearbest's process http://www.gearbest.com/about/faq.html
We apologize again for any inconvenience caused.
Thank you for your cooperation.
Best Regards

[gearbest]

Why have you refunded my money for. You said you would get the gamesir 4 back in stock on the 10 of June. This is my order no. WP1705141229142580.

hi,
so sorry, I don;t know our CS cancel your order.
I let my colelague to have a check and I will see what can I do for your order now.

[gearbest]

hi,
so sorry, I don;t know our CS cancel your order.
I let my colelague to have a check and I will see what can I do for your order now.

hi,
so sorry, our system will cancel order if the product is out of stock after 15 days.
This product due to the the specific lack of material lead to delivery delays, restock time is unknown now.
when it is restock, hope that you can contact me and I can try my best to apply a coupon for you as rewards.
sorry again.
Anny

[bigall123]

Just give the refund. I have bought one from some ware ells. Just refund. Thanks.

[bigall123]

Can you please take my money out of gearbest wallet & refund my money for item WP1705141229142580. Thank you.

[gearbest]

Gearbest service upgrade - Check your orders and get updates on Messenger now!

Dear friends,

We have a great news to tell you, it is very important and hope that it will help you.

Now, Gearbest service upgrade! You can check your orders and get updates on Messenger!!!!!



New features of our Messenger bot!
We¡¯re glad to announce that our customer can now check their orders and get updates notifications through our messenger bot.
All they need to do is to connect their GearBest Account with messenger on the log-in page.
As seen in the following indication chart:



How to find us?
Search GearBest on your Messenger, or scan above GearBest ID stamp, or click the link https://www.m.me/gearbest .

Win a Xiaomi Mi6 and more games!
Come to our Messenger page you could join the quiz before 20. June and win a Xiaomi Mi6.
Besides, you could also enjoy the special coupons, which are released daily.



Enjoy!

GearBest Messenger Team

[gearbest]

Time: July 28
update the Z28 pro firmware, pls have a check if you need it.

- Link: https://mega.nz/#F!yV0SzLoC!XcA6NEv31LxdTiWSHahX3A

and if have the new firmware, will update in the first post of this thread.

Wish you have a nice day~
Gearbest

[trebor]

Thank You
Fixes BT and streaming issue

[Guest]

Is this firmware update available for the regular (non-Pro) Z28?