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Originally posted by mbladen View Post
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Originally posted by gearbest View Post
Have you shown them the pics of the difference? I will ask them if it is free-return. 3-day-dead-on-arrival is not valid since it has been more than 3 days.
Sorry for the trouble.
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Maybe Gearbest can tell users they can get free return shipping by Paypal for several international packages each year.
They just have to register with Paypal free return shipping and pay with Paypal.
There is a different Paypal site to register for each country.
Eg. for the US
But they say if the seller already offers their own free return shipping for customers then if might not work.
But maybe Gearbest and customers can look at it and see if it can benefit them.
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Originally posted by Jbrain View PostI notice that now Pre sale live chat is disabled and replaced by Facebook messenger.
Surely not an improvement as there is no reply to messages even after 2 hours during business hours.
Thanks for telling this to me!
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Originally posted by mbladen View PostLin, Just wanted to say thanks for the help you provided in getting my faulty unit returned. I have sent all info to them about the tracking so it should be sorted.
Also thanks for your trust.
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Lin Device shows Bluetooth on the site. No software has blue tooth in it. Does this device have bluetooth as cant find it in any firmware available?
WP1701082038120304Many devices now mk902ii/Shield/Mk68 /Ugoos/neox5/minix5 (yes they still work lol) mk80 no it doesnt work lol.
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Originally posted by scooter2014 View Posthttp://www.gearbest.com/tv-box-mini-pc/pp_569430.html
Lin Device shows Bluetooth on the site. No software has blue tooth in it. Does this device have bluetooth as cant find it in any firmware available?
WP1701082038120304
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LIn, however I see Live chat is still not online again, and I have now a Facebook chat message that shows as " not read yet" for over a week, I would like to make another suggestion.
When I place an order worth $100 in Beelink M18 I get priority shipping with Australia Line for free.
When I place an order worth $100 in Minix air mouses, which are not on sale, I need to pay $6 for Australia line, but I get "priority shipping" with SEA ( Kerry Express) for free.
Why can't I get the same shipping method for the same order value? I have asked that question already to support desk, with the usual useless off topic answers as result.
Priority shipping with Kerry takes on average 15 days, while with Australia line takes less than 4 days on average ( average on last 9 orders) , so it really puts me off from ordering when the Priority shipping is that slow.
Edit : Both items ship from China warehouse to Thailand
Last edited by Jbrain; 19 March 2017, 08:33. Reason: Edit to update info suggested in other members post
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Originally posted by Jbrain View PostLIn, however I see Live chat is still not online again, and I have now a Facebook chat message that shows as " not read yet" for over a week, I would like to make another suggestion.
When I place an order worth $100 in Beelink M18 I get priority shipping with Australia Line for free.
When I place an order worth $100 in Minix air mouses, which are not on sale, I need to pay $6 for Australia line, but I get "priority shipping" with SEA ( Kerry Express) for free.
Why can't I get the same shipping method for the same order value? I have asked that question already to support desk, with the usual useless off topic answers as result.
Priority shipping with Kerry takes on average 15 days, while with Australia line takes less than 4 days on average ( average on last 9 orders) , so it really puts me off from ordering when the Priority shipping is that slow.
Edit : Both items ship from China warehouse to Thailand
Generally speaking, the total shipping cost will depend on the following aspects:
- The shipping method you choose (we offer flat rate, standard or expedited shipping)
- The destination country that the package is going to;
- How many items you order
-The total weight and volume (size) of the parcel.
The destination is the same. But you know, what you buy and their weight are different.
M18 is totally free-shipping by unregistered airmail, registered airmail and priority line.
However, MInix air mouse is not at all.
You cant just judge if it is free-shipping by the total amount. You have to take the unit price and weight into consideration.
I don't know if you can understand. It is very complicated. The shipping cost is different as well because of different carriers. To my knowledge, Australian line charges more.
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Originally posted by gearbest View Post
yes. it seems it is a mystery.
Generally speaking, the total shipping cost will depend on the following aspects:
- The shipping method you choose (we offer flat rate, standard or expedited shipping)
- The destination country that the package is going to;
- How many items you order
-The total weight and volume (size) of the parcel.
The destination is the same. But you know, what you buy and their weight are different.
M18 is totally free-shipping by unregistered airmail, registered airmail and priority line.
However, MInix air mouse is not at all.
You cant just judge if it is free-shipping by the total amount. You have to take the unit price and weight into consideration.
I don't know if you can understand. It is very complicated. The shipping cost is different as well because of different carriers. To my knowledge, Australian line charges more.
But never mind, as I notice that since yesterday Australia Line as a whole is removed from the shipping options, and that is with the Beelink M18
Gearbest made a HUGE improvement by adding Australia LIne to the shipping options a few months ago, now it is removed, so back to snail mail with Kerry Express.
So as already mentioned about the Live chat being removed, and FB chat not getting answered, it looks like Gearbest is stepping backwards instead of improve things.
This is just my opinion of course, your mileage may vary.
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