Questions about the Offers, status, package to GearBest! and Support

[gearbest]

Can you reply to my order problems as it is now over 1 month and still not tracking on 17track.net?

Hey, I am working on it. I wont ignore any question. I am trying to find the solution

[joe6915]

Hey, I am working on it. I wont ignore any question. I am trying to find the solution

Thank you

Please don't reply with "Christmas and the New year is the problem" I have got that reply about 5 times on support.

[neomode]

joe6915

Please try to Track it with this http://www.sky56.cn/english/track/index
I think you may use Priority Line for Shipment.

Neomode

[gearbest]

Gearbest Delivery Problems Again

HI
You would think after the last problem I had I would have learned my lesson.
I order items on the 12th December with 7-14 days delivery. As of today the items are not tracking on 17track.net.
I keep on getting the same silly replies from gearbest but it is now over 1 month and its still not tracking??

I have uploaded a screenshot from there website of the parcel in dispatch and it don't have any postage stickers on it??

The order number is W1612070424102754

I have contacted gearbest on a different forum but still got the same reply about waiting.I don't mind waiting if it was tracking.

Joe

I tracked your order. That was a long time since you placed your order. I am so sorry for all the time wasted.

I know you have contacted our customer service and we already asked the carrier to track the package. However, they told us it was delayed in transit to the third-party country due to the Christmas and new year.

Personally I don't think they gave us a good answer. I think you can open the paypal dispute. You can protect your right.

[joe6915]

joe6915

Please try to Track it with this http://www.sky56.cn/english/track/index
I think you may use Priority Line for Shipment.

Neomode

HI

Thank you.
I have checked this and it says its in Ireland since 29th December but if I check on www.anpost.ie item cannot be found.
Most parcels in Ireland are delivered next day once they are in the country.
Yes I did use Priority Line so I would get parcel in 7-14 days but now its over 30 days.

[bluesmanuk]

Going back to a couple of comments that peaked my interest, it seemed that some items were coming directly from the UK.

Has Gearbest expanded their UK warehouse for global distribution because if they have then that could be good news for some of us Brits?

[davzar]

I have another search machine for you. I assume you have ordered over priority line. Check out your tracking number over this link.

http://www.sky56.cn/english/track/index

JD

Thanks.
Now I can see the tracking. The item is in London since 15 January. Let's wait

Inviato dal mio MI 5s Plus utilizzando Tapatalk

[gearbest]

Going back to a couple of comments that peaked my interest, it seemed that some items were coming directly from the UK.

Has Gearbest expanded their UK warehouse for global distribution because if they have then that could be good news for some of us Brits?

Which items do you mean?

[bluesmanuk]

Which items do you mean?

It was just from a couple of comments about goods in transit that were at some point in the UK but JD has answered my question to say that the UK is just sometimes used as one of the transitional transit points.

[gearbest]

It was just from a couple of comments about goods in transit that were at some point in the UK but JD has answered my question to say that the UK is just sometimes used as one of the transitional transit points.

Yeah! JD is right!

[stuartiannaylor]

Well its been a lesson learned anyone want a totally usless GT1 ?

Ticket:T17011404303
Order Number:W1612160304195623
Message Type:Faulty D.O.A, Defective
Subject:Beelink GT1 S912 Green Screen fault
Message:
There is a huge problem with these devices as the firmware or hardware is defective.
Actually works OK if connected to a computer monitor but if you use it as intended to a TV after a period of use the screen will flicker and the colour go sort of green pink and blurry.

The Beelink forum is littered with complaints and so is the internet, I have tried several different firmware/rom downloads now and its always the same. When you hook up to your TV of choice the device will 'Green Screen' after 20-30 minutes of use.

It looking like Beelink dont have a fix and I want to return this as its useless this way.

Many Thanks

Stuart
Gearbest Customer Support At 01/15/2017 11:43:58 CST

Dear Stuart,

Thank you for contacting Gearbest.
We sincerely sorry to hear this about your item.

We would like to work together to resolve the issue to your satisfaction.
Please review our warranty here: http://www.gearbest.com/about/warranty-and-return.html


Therefore we kindly ask you to follow these steps:
1.Please describe the problem with your item in detailswhat happened and when?) stating your order number and product code ( sku number).
2.Please tell us what steps you have already taken to solve the issue.
3.Please give us the item code indicated on the outer package.
4.Please send us clear picture or video of the defects in good lighting.




Ideally, the photos/videos should be clear and focused, under good lighting conditions, and taken at close and medium distance.
Please keep the attachment below 2MB and use any of these formats gif, jpg, png, bmp, doc, xls, txt, rar, ppt, pdf.
We will do our best to help you.
We look forward to hearing from you.
Thank you for your cooperation.

Best Regards
Karry
Gearbest Customer Service
http://www.gearbest.com/ Stuart Naylor At 01/15/2017 05:13:34 CST

Only so you know do a search for "beelink gt1 green screen" and you will get a plethora of results and images all with the same problem.

Just read the Beelink forum about the irate voices about no update or fix.

I have a S912 which has faulty firmware and it should be brought to your attention that this product especially the S912 serial numbers have this fault with a huge range of TV's, Sony, Panasonic and Samsung I think.

Beelink are offering no fix unfortunately.

Stuart Gearbest Customer Support At 01/16/2017 10:56:59 CST

Dear Stuart

Thank you for contacting Gearbest.

We have received your information.

For this problem , we need to confirm with the product department.

Please kindly wait two days.
Once we have got the feedback from them, we will resolve the issue to your satisfaction.

Thank you for your cooperation. We will do our best to help you.

Best Regards
Karry
Gearbest Customer Service
http://www.gearbest.com/ Stuart Naylor At 01/16/2017 02:58:30 CST

Many Thanks

I shall await your response.

Stuart

https://www.youtube.com/watch?v=m6dx96NQnXU Gearbest Customer Support At 01/17/2017 11:31:18 CST

Dear Stuart,




Thank you for your reply.

We have received the feedback from our colleague.




Please follow the steps below:

1. Checking HDMI port and clean it.
2. Change another HDMI cable.
3. Please try with another TV.

Thank you for your patience and understanding.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com/

Stuart Naylor At 01/17/2017 04:20:34 CST

It has nothing to do with cleaning, as the HDMI works for 20 to 30 minutes then the (Green-Pink Screen occurs)
Already have and approximately 6 different HDMI cables all produce the same result on various HDMI ports on various TVs (3) which adds up to about 15 ports.
The reason I have had this box this length of time is because I have been thoroughly testing the fault and trying very hard to remove it.

All you need to do is a simple google "Beelink GT1 Green Screen" like I have said and some devices are much worse than others.

Checking the HDMI port or cleaning it, or changing the HDMI cable is pointless as its not that type of fault. These will often cause Green interference and banding across the screen, but when you do get dirty or bad ports the error is constant.
This error is intermittent and wide spread across the internet and its not dirty contacts or dodgy ports.

http://www.bee-link.com/Beelink-910-1-1.html there are almost 7,000 forum posts on that one thread alone about how the firmware of this box doesn't work. Stuart Naylor At 01/17/2017 04:26:59 CST

I think you will probably find the GT1 Ultimate has firmware and PCB changes and this error is no more.
If you are unfortunate and have a serial number starting A912 it is not going to matter about cables or ports as its the box. Gearbest Customer Support At 01/18/2017 02:13:22 CST

Dear Stuart,




Thank you for your message.

We feel sorry for this issue caused.




We need to check for more details, would you mind waiting for 1 more day for the solution?




Thank you again for your patience.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com/

Stuart Naylor At 01/18/2017 07:15:13 CST

Yeah no problem.

I did quite a lot of work and research on the A912 SN version and its not ports or cables.
There are some TV's it will just not work with and the fault is with the GT1.

I presume Beelink will make a revision with newer firmware, but I am getting the feeling the A912 is a dud. Gearbest Customer Support At 01/19/2017 01:18:45 CST

Dear Stuart,




Thank you for your message.




If it could be worked with computer, there might be the issue with your TV.

There is some issue with the HDMI port of TV.

Please check your TV with details.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com

Stuart Naylor At 01/19/2017 09:10:54 CST

There is no issue with my TV apart from its a Sony and the box does not work with Sony Tv's.
It also has problems with Panasonic and samsung as it is clearly documented many times on the web.

I have tried this with 3 Sony Tvs hence why it took me time to come back to you.
It does the same on all of them.

It works on computer monitors no problem at all but as a TV box it is absolutely useless. Stuart Naylor At 01/19/2017 09:21:38 CST

I have two older TV boxes, tablets and a PS3, computers that all work fine.

The only thing that doesn't work is the Beelink GT1 as documented on many occasions on the internet. Gearbest Customer Support At 01/20/2017 01:38:18 CST

Dear Stuart,




We would like to extend our apologies for this inconvenience.




Kindly refer to our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html

Please see our terms and conditions here: http://www.gearbest.com/about/tems-and-conditions.html




After reviewing your case, please review our possible solutions:

1)Return the item back to us.

You can return the item back to us in China as per our terms and conditions indicated in the link above.




Once we receive the item, we can exchange or offer a refund of 61.88 USD to your Gearbest Wallet with extra points. As long as the item does not exceed the 45 day money back guarantee limit.




The shipping fee for sending the product back to us will be paid by customers and is non-refundable.




2)Keep the item and accept a partial refund to your Wallet as store credit.

We can offer a partial refund of your product value which is 14 USD to your Wallet. This amount can be used for your future orders.

In this case, you can keep the item and do not need to return it to us.




3)Resend a replacement (No return needed).

We can resend you a replacement but we kindly ask you cover a handling fee of 50 USD.If you choose this option, we will send you an invoice and arrange the shipment for you.




Before making any decision, please consult your local post office to know the price of returning the item and inform us about it.




Our address is in Shenzhen city, Guangdong Province, China.




We look forward to hearing from you at your earliest convenience with your decision.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com/

Stuart Naylor At 01/21/2017 02:28:35 CST

Can I not send it back to the EU warehouse that I purchased it from?

Also if I send it now it will prob exceed the 45 days dur to time to get there.

Pointless me keeping the item as its really useless for me as it doesn't work with any of the TV's I have.

Replacement is no good as if its the same SN912 serial number its highly likely to be the same.

Surely if I purchased it from the EU warehouse I can return it there for a refund as I will purchase again just not a Beelink GT1. Stuart Naylor At 01/21/2017 02:32:06 CST

I am not holding Gearbest at fault its Beelink and they have problems with the firmware of that model.

Beelink are usually really good and often new firmware is available.
Isn't though and that says much.

I really would prefer to send it back to the EU warehouse.
You know how long it will take, how long I have been trying to get this thing working.

Please advise as I wish just to swap it for an alternative with whatever the difference in cost is. Gearbest Customer Support At 01/21/2017 02:47:10 CST

Dear Stuart,




Thank you for your recent message.




Please note that the shipping address is different from the return address.

If you want to return the item, you need to return to China.

And this item is under 45 days warranty.




Thank you very much for your understanding on this issue.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com/

[JDfense]

Hm. Long story, short resume: I would say it is a Beelink - just a Beelink.
With 90 posts in the Beelink forum about waiting on a new firmware from Beelink, there is not so much hope to get a fully working Firmware from Beelink,
When the hardware has no issue, there is a good choice that sooner or later you will find a custom rom on FreakTab.com or somewhere else.

JD

Edit:
Have you tested this FreakTab ROM from Celeron with the RGB Fix?

http://freaktab.com/forum/tv-player-support/amlogic-based-tv-players/s912/others-aml-s912/firmware-roms-tools-by/611261-rom-beelink-gt1-alfawise-s92-superceleron-beta-v5-rom

[gearbest]

Well its been a lesson learned anyone want a totally usless GT1 ?

Ticket:T17011404303
Order Number:W1612160304195623
Message Type:Faulty D.O.A, Defective
Subject:Beelink GT1 S912 Green Screen fault
Message:
There is a huge problem with these devices as the firmware or hardware is defective.
Actually works OK if connected to a computer monitor but if you use it as intended to a TV after a period of use the screen will flicker and the colour go sort of green pink and blurry.

The Beelink forum is littered with complaints and so is the internet, I have tried several different firmware/rom downloads now and its always the same. When you hook up to your TV of choice the device will 'Green Screen' after 20-30 minutes of use.

It looking like Beelink dont have a fix and I want to return this as its useless this way.

Many Thanks

Stuart
Gearbest Customer Support At 01/15/2017 11:43:58 CST

Dear Stuart,

Thank you for contacting Gearbest.
We sincerely sorry to hear this about your item.

We would like to work together to resolve the issue to your satisfaction.
Please review our warranty here: http://www.gearbest.com/about/warranty-and-return.html


Therefore we kindly ask you to follow these steps:
1.Please describe the problem with your item in detailswhat happened and when?) stating your order number and product code ( sku number).
2.Please tell us what steps you have already taken to solve the issue.
3.Please give us the item code indicated on the outer package.
4.Please send us clear picture or video of the defects in good lighting.




Ideally, the photos/videos should be clear and focused, under good lighting conditions, and taken at close and medium distance.
Please keep the attachment below 2MB and use any of these formats gif, jpg, png, bmp, doc, xls, txt, rar, ppt, pdf.
We will do our best to help you.
We look forward to hearing from you.
Thank you for your cooperation.

Best Regards
Karry
Gearbest Customer Service
http://www.gearbest.com/ Stuart Naylor At 01/15/2017 05:13:34 CST

Only so you know do a search for "beelink gt1 green screen" and you will get a plethora of results and images all with the same problem.

Just read the Beelink forum about the irate voices about no update or fix.

I have a S912 which has faulty firmware and it should be brought to your attention that this product especially the S912 serial numbers have this fault with a huge range of TV's, Sony, Panasonic and Samsung I think.

Beelink are offering no fix unfortunately.

Stuart Gearbest Customer Support At 01/16/2017 10:56:59 CST

Dear Stuart

Thank you for contacting Gearbest.

We have received your information.

For this problem , we need to confirm with the product department.

Please kindly wait two days.
Once we have got the feedback from them, we will resolve the issue to your satisfaction.

Thank you for your cooperation. We will do our best to help you.

Best Regards
Karry
Gearbest Customer Service
http://www.gearbest.com/ Stuart Naylor At 01/16/2017 02:58:30 CST

Many Thanks

I shall await your response.

Stuart

https://www.youtube.com/watch?v=m6dx96NQnXU Gearbest Customer Support At 01/17/2017 11:31:18 CST

Dear Stuart,




Thank you for your reply.

We have received the feedback from our colleague.




Please follow the steps below:

1. Checking HDMI port and clean it.
2. Change another HDMI cable.
3. Please try with another TV.

Thank you for your patience and understanding.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com/

Stuart Naylor At 01/17/2017 04:20:34 CST

It has nothing to do with cleaning, as the HDMI works for 20 to 30 minutes then the (Green-Pink Screen occurs)
Already have and approximately 6 different HDMI cables all produce the same result on various HDMI ports on various TVs (3) which adds up to about 15 ports.
The reason I have had this box this length of time is because I have been thoroughly testing the fault and trying very hard to remove it.

All you need to do is a simple google "Beelink GT1 Green Screen" like I have said and some devices are much worse than others.

Checking the HDMI port or cleaning it, or changing the HDMI cable is pointless as its not that type of fault. These will often cause Green interference and banding across the screen, but when you do get dirty or bad ports the error is constant.
This error is intermittent and wide spread across the internet and its not dirty contacts or dodgy ports.

http://www.bee-link.com/Beelink-910-1-1.html there are almost 7,000 forum posts on that one thread alone about how the firmware of this box doesn't work. Stuart Naylor At 01/17/2017 04:26:59 CST

I think you will probably find the GT1 Ultimate has firmware and PCB changes and this error is no more.
If you are unfortunate and have a serial number starting A912 it is not going to matter about cables or ports as its the box. Gearbest Customer Support At 01/18/2017 02:13:22 CST

Dear Stuart,




Thank you for your message.

We feel sorry for this issue caused.




We need to check for more details, would you mind waiting for 1 more day for the solution?




Thank you again for your patience.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com/

Stuart Naylor At 01/18/2017 07:15:13 CST

Yeah no problem.

I did quite a lot of work and research on the A912 SN version and its not ports or cables.
There are some TV's it will just not work with and the fault is with the GT1.

I presume Beelink will make a revision with newer firmware, but I am getting the feeling the A912 is a dud. Gearbest Customer Support At 01/19/2017 01:18:45 CST

Dear Stuart,




Thank you for your message.




If it could be worked with computer, there might be the issue with your TV.

There is some issue with the HDMI port of TV.

Please check your TV with details.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com

Stuart Naylor At 01/19/2017 09:10:54 CST

There is no issue with my TV apart from its a Sony and the box does not work with Sony Tv's.
It also has problems with Panasonic and samsung as it is clearly documented many times on the web.

I have tried this with 3 Sony Tvs hence why it took me time to come back to you.
It does the same on all of them.

It works on computer monitors no problem at all but as a TV box it is absolutely useless. Stuart Naylor At 01/19/2017 09:21:38 CST

I have two older TV boxes, tablets and a PS3, computers that all work fine.

The only thing that doesn't work is the Beelink GT1 as documented on many occasions on the internet. Gearbest Customer Support At 01/20/2017 01:38:18 CST

Dear Stuart,




We would like to extend our apologies for this inconvenience.




Kindly refer to our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html

Please see our terms and conditions here: http://www.gearbest.com/about/tems-and-conditions.html




After reviewing your case, please review our possible solutions:

1)Return the item back to us.

You can return the item back to us in China as per our terms and conditions indicated in the link above.




Once we receive the item, we can exchange or offer a refund of 61.88 USD to your Gearbest Wallet with extra points. As long as the item does not exceed the 45 day money back guarantee limit.




The shipping fee for sending the product back to us will be paid by customers and is non-refundable.




2)Keep the item and accept a partial refund to your Wallet as store credit.

We can offer a partial refund of your product value which is 14 USD to your Wallet. This amount can be used for your future orders.

In this case, you can keep the item and do not need to return it to us.




3)Resend a replacement (No return needed).

We can resend you a replacement but we kindly ask you cover a handling fee of 50 USD.If you choose this option, we will send you an invoice and arrange the shipment for you.




Before making any decision, please consult your local post office to know the price of returning the item and inform us about it.




Our address is in Shenzhen city, Guangdong Province, China.




We look forward to hearing from you at your earliest convenience with your decision.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com/

Stuart Naylor At 01/21/2017 02:28:35 CST

Can I not send it back to the EU warehouse that I purchased it from?

Also if I send it now it will prob exceed the 45 days dur to time to get there.

Pointless me keeping the item as its really useless for me as it doesn't work with any of the TV's I have.

Replacement is no good as if its the same SN912 serial number its highly likely to be the same.

Surely if I purchased it from the EU warehouse I can return it there for a refund as I will purchase again just not a Beelink GT1. Stuart Naylor At 01/21/2017 02:32:06 CST

I am not holding Gearbest at fault its Beelink and they have problems with the firmware of that model.

Beelink are usually really good and often new firmware is available.
Isn't though and that says much.

I really would prefer to send it back to the EU warehouse.
You know how long it will take, how long I have been trying to get this thing working.

Please advise as I wish just to swap it for an alternative with whatever the difference in cost is. Gearbest Customer Support At 01/21/2017 02:47:10 CST

Dear Stuart,




Thank you for your recent message.




Please note that the shipping address is different from the return address.

If you want to return the item, you need to return to China.

And this item is under 45 days warranty.




Thank you very much for your understanding on this issue.




Best regards

Karry

Gearbest Customer Service

http://www.gearbest.com/

We told Beelink about this issue before and they have been trying to provide one firmware to fix it. Now Beelink is on holiday, I guess, because of the upcoming spring festival.

[Jbrain]

I can definitely vote for the new " Australia line" priority shipping. An order that was shipped out on 20 January was today delivered at my doorstep.

Australia line is Toll brothers and can be tracked on the DPEX website, not on the link posted above and even less the link I received from Gearbest support. https://dpex.com/Tools-And-Applications/Track-And-Trace

Another order which was shipped out to the same address on 17 January with Kerry express has still no trace of it though.

Though there is also bad news order W1701212052269803, which was placed on 22 January, marked as in stock and to ship out on 23 January, was still not packed on 24 January.

I contacted support ( ticket T170124045480 and was informed that article was NOT in stock and would take at least 2 weeks to restock and be able to ship out.

They offered me to wait until stock, select a random other article, or get refunded in Gearbest points.

I responded that none of the above options was of interest and requested a refund to my PayPal account.

The next day support responded, completely ignored my request, and said they would inform me when the item is back in stock.

A PayPal dispute has since been opened, and Gearbest informed from this, but they don't even bother to respond to either the PP dispute or the GB ticket.

Needless to say that in 24 hours the dispute will be escalated to a claim.


Nice detail : However I was informed on 24 January that the item will take at least 2 weeks to restock, as of today the item is still marked on the website as in stock and to be shipped out 27 - 31 January.

http://www.gearbest.com/air-mouse/pp_339988.html

[mo123]

I can definitely vote for the new " Australia line" priority shipping. An order that was shipped out on 20 January was today delivered at my doorstep.

Australia line is Toll brothers and can be tracked on the DPEX website, not on the link posted above and even less the link I received from Gearbest support. https://dpex.com/Tools-And-Applications/Track-And-Trace

Another order which was shipped out to the same address on 17 January with Kerry express has still no trace of it though.

Though there is also bad news order W1701212052269803, which was placed on 22 January, marked as in stock and to ship out on 23 January, was still not packed on 24 January.

I contacted support ( ticket T170124045480 and was informed that article was NOT in stock and would take at least 2 weeks to restock and be able to ship out.

They offered me to wait until stock, select a random other article, or get refunded in Gearbest points.

I responded that none of the above options was of interest and requested a refund to my PayPal account.

The next day support responded, completely ignored my request, and said they would inform me when the item is back in stock.

A PayPal dispute has since been opened, and Gearbest informed from this, but they don't even bother to respond to either the PP dispute or the GB ticket.

Needless to say that in 24 hours the dispute will be escalated to a claim.


Nice detail : However I was informed on 24 January that the item will take at least 2 weeks to restock, as of today the item is still marked on the website as in stock and to be shipped out 27 - 31 January.

http://www.gearbest.com/air-mouse/pp_339988.html

You do know it's a 2 week holiday in China from 21 Jan until 4 Feb 2017?
That is why all the suppliers are closed and it's very difficult to ship products out.