Customer Service: Order Shipping, After-Sale Problem, Post Here!

[dtvnewbie]

Hi Geekbuying Support, my order is #4342943

I am also experiencing freezes with my Mecool M8S Pro+ .. I believe that I have the faulty eMMC as described here:

https://forum.libreelec.tv/thread/10221-freezing-problems-with-mecool-m8s-pro-boxes/

Can you please advise me how I can get a refund?

Thank you

[GeekBuying_Rep]

Hi Geekbuying Support, my order is #4342943

I am also experiencing freezes with my Mecool M8S Pro+ .. I believe that I have the faulty eMMC as described here:

https://forum.libreelec.tv/thread/10221-freezing-problems-with-mecool-m8s-pro-boxes/

Can you please advise me how I can get a refund?

Thank you

sorry to hear that,we have transferred your message to our aftersale service, they will check it and tell you how to do.

[GeekBuying_Rep]

Hi Geekbuying, my order #4446780 is still processing despite having confirmed the payment 10 days ago, can you check it out please?... Thank you.

sorry for the inconvenience,we have transferred your message to our customer service, they will check it and give you a answer soon.

[tamonegdje]

Hello sir,

have you received your package?
if not,could you please tell us your order number?

Regards,

Yes, I received package, and everything is OK.

[jerkyboy]

Geekbuying Support,

My order number is: #4264722. I have emailed [email protected] many times and have gotten NO answer! I do NOT like getting the runaround.

My tv box, R-TV BOX S10 3GB DDR4 64GB eMMC KODI 17.4 Android 7.1.2 4K TV Box S912 AC WIFI Gigabit LAN Bluetooth 4.1

https://www.geekbuying.com/item/R-TV...ox-384405.html

COMPLETELY died! No blue led whatsoever. And it makes a high pitched sound with "scratching" noises. Does not sound very good, to say the least.

Can you please advise me how I can get a refund?

Thank you.

[wolfheart79]

HI . I have two order and now one give any info when are going to send. 1 month new year . I am going to ask PAYPAL to resolve . thank you , the new year look the year of turtles , slow slow service .

4441489

4442893

[GeekBuying_Rep]

Yes, I received package, and everything is OK.

thanks for your feedback.
glad to hear that.

[GeekBuying_Rep]

Geekbuying Support,

My order number is: #4264722. I have emailed [email protected] many times and have gotten NO answer! I do NOT like getting the runaround.

My tv box, R-TV BOX S10 3GB DDR4 64GB eMMC KODI 17.4 Android 7.1.2 4K TV Box S912 AC WIFI Gigabit LAN Bluetooth 4.1

https://www.geekbuying.com/item/R-TV...ox-384405.html

COMPLETELY died! No blue led whatsoever. And it makes a high pitched sound with "scratching" noises. Does not sound very good, to say the least.

Can you please advise me how I can get a refund?

Thank you.

really sorry to hear that,we have informed them to check it and give you a answer soon.

[GeekBuying_Rep]

HI . I have two order and now one give any info when are going to send. 1 month new year . I am going to ask PAYPAL to resolve . thank you , the new year look the year of turtles , slow slow service .

4441489

4442893

really sorry for the inconvenience,we have transferred your message to our customer service, they will check it and give you a answer soon.

[LePio]

Hi Geekbuying Support, my order is: #4388977

I ordered a Xiaomi vacuum robot at 15.01.2018. After a long wait, this was supposedly sent to the 07.02.2018 with HKEU priority line. I don't get any information with the tracking number of UPS Poland. Track24 says the merchandise is not yet shipped. What's going on now? When I write the support I get no feedback, nothing!! Are there any information about you here?

[jack123456789]

Hi GeekBuying.

I ordered a phone from the spanish warehouse on february 16th. It's been processing since then.
The order number is #4445410

I paid nearly €30 for shipping and the times said it would only take 2-5 days.
Can you take a look please?

I've sent emails but no one is replying.

[wolfheart79]

I have bought this product . and someone on email tell me its not on STOCK , this is link how to understand is on , or is not in stock . SHAKESPEARE

https://www.geekbuying.com/item/Z69-Android-6-0-3GB-32GB-4K-UHD-Smart-TV-BOX-383201.html

[GeekBuying_Rep]

Hi Geekbuying Support, my order is: #4388977

I ordered a Xiaomi vacuum robot at 15.01.2018. After a long wait, this was supposedly sent to the 07.02.2018 with HKEU priority line. I don't get any information with the tracking number of UPS Poland. Track24 says the merchandise is not yet shipped. What's going on now? When I write the support I get no feedback, nothing!! Are there any information about you here?

really sorry for the inconvenience,we have transferred your message to our customer service, they will check it and give you a answer soon.

[GeekBuying_Rep]

Hi GeekBuying.

I ordered a phone from the spanish warehouse on february 16th. It's been processing since then.
The order number is #4445410

I paid nearly €30 for shipping and the times said it would only take 2-5 days.
Can you take a look please?

I've sent emails but no one is replying.

really sorry for the inconvenience,we have transferred your message to our customer service, they will check it and give you a answer soon.

[GeekBuying_Rep]

I have bought this product . and someone on email tell me its not on STOCK , this is link how to understand is on , or is not in stock . SHAKESPEARE

https://www.geekbuying.com/item/Z69-...OX-383201.html

hello,could you please tell us your order number?