Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hello Emma,

Why don't you make your processing time explicit before checkout? My order 3305331 has been sitting in "Processing" state for 4 days with no response to emails and no tracking number.

If I knew there would be up to 7 days of processing PLUS 5 days of shipping I wouldn't have gone through with the order and wouldn't be frustrated now.

Please email me the tracking number as soon as possible. You have my private email attached to the order. Please do NOT post the tracking number in the forum.

Thanks.

Dear sir,
I have checked your order, you purchase a 64gb Teclast X98 Air 3G, its so hot and in short supply. I got latest news, they tablet is on the way to our warehouse today. Please don't worry, we will ship to you after we inspect the quality.

Sincerely
Emma

[GeekBuying_Rep]

Hello.
I want to get my money back!
My order number is 3302393.
I got the DHL shipment on Sunday, April 5th.
Tablet Teclast X98 Air 3G (64Gb) worked for 2 days (Sunday and Monday). On Tuesday I left it for the whole day in the sleep mode, and when I tried to turn it on/wake it up, it didn't respond.
I thought, ok, maybe the battery is discharged. Charged the tablet for 6 hours, pressed the On button, and nothing happened! No screen activity! The charger works, it heats and if I connect my phone to it, it charges.

The tablet is faulty.
It doesn't have a scratch but does not work. I only used ot for 2 days and had time only to personalize it and install facebook.
Also the 3 screen protector you sent don't fit the tablet. They are too large and the camera hole is centered, not left side.

How do I get the refund?
I am disapointed with tablet quality (it doesn't work), screen protector don't fit, and I don't need the cover case without the tablet!
Thank you.
Hope for your quick response.
Pavel.

Dear sir,
So sorry to make you feel inconvenience. I have informed relevant staff about your problem. Please don't worry, they will help you. Please check your inbox. Any other questions, feel free to let me know.

Sincerely
Emma

[GeekBuying_Rep]

I asked Order No. 863897
And shipped No. LM936432271CN
And returned to you. and asked you to resend it again
And until now have not been resend

Hi,
3294372 is your order number? What's your problem? Why you want to returned to us and resend one to you? I have informed relevant staff, they will contact you. Feel free to let them know your problem.

Sincerely
Emma

[GeekBuying_Rep]

Thank You For the Fast response Ms. Emma. i just want to know that maybe i can expect the item around this week or next week? hope i can received it this week because i will attend an event this weekend so that i can use it. please update me. and may i know if the package has gift on it?

Thank you so much Ms Emma.
More power. I am looking to purchased again on you

Dear sir,
I cannot sure you can receive your package in this week because its too far to control it. I have checked your order, there is no gift in it. I will follow up your case. Please don't worry, any questions, feel free to let me know.

Sincerely
Emma

[qwasz]

I have not done the return shipment. Security in China has returned shipment
And colleague Send me a message is

863897,LM936432271CN
Hi dear ,

Thanks for your support .
Once we get the returned-package ,we will resend to you .
And then you also can get the new tracking number .
Hope you can wait for it .
Anyway we will try our best to help you .

have a nice day
best wishes
Tinier

On April 1, 2014 and until now you have not re-send the consignment

[Jimandroidpc]

Hi Geekbuying,

I received an order from you for an Ainol Mini PC. I want to refresh my windows & can't find the product key. I have all the original packaging. Can you help me locate it? Invoice ID: 3275466

Thanks, Jim

[blinkone]

Hi Geekbuying,

I received an order from you for an Ainol Mini PC. I want to refresh my windows & can't find the product key. I have all the original packaging. Can you help me locate it? Invoice ID: 3275466

Thanks, Jim

Step 4 here tells you how to get the product key

[MonkeySee]

VERY Frustrated with recent order, placed March 20. Have YET to receive order, OR a proper tracking number which would alleviate security anxieties. First order with Geekbuying for my original PiPO went smoothly without any glitches. Discussed the pre-order with PiPO's own Engineer who fully supported Geekbuying.... unfortunately, connected a USB drive to the box and fried the entire thing, much to my disappointment. In taking the responsibility for my own mistake, I TRIED to order a second one directly from PiPO, which was just like this experience; it showed up 2 weeks late, after I had placed the order with Geekbuying. This order, I have yet to receive... not sure if it is just the demand for these PiPO boxes but there needs to be some honesty as to their availability if there is a problem with them and stop misleading us consumers. A GREAT product is worth waiting for.... but even for the price, I do not want to sacrifice the "integrity and security" of that little Windows has to offer in the first place.

[Brinis]

Hi i got my order 3291669 but it dos not work. i then wrote geek anf the only reply i get is that i can get 5 $ cupong in return for my next buy. but i keep asking for at address ti ship the itme back. but for the last two weeks there has been no reply.
Im kind of tired the every 2 time i buy something at geek buying is dos not work and i have big trouble to return the item.

So now im tying in here can i pls have a address where i can ship back the item so i can have my money back. and pls dont eat me of with at 5 $ cupong because i can't use that since i think its the last timen ill use geek buying.

it wendy from geek i been i contackt with

[GeekBuying_Rep]

I have not done the return shipment. Security in China has returned shipment
And colleague Send me a message is

863897,LM936432271CN
Hi dear ,

Thanks for your support .
Once we get the returned-package ,we will resend to you .
And then you also can get the new tracking number .
Hope you can wait for it .
Anyway we will try our best to help you .

have a nice day
best wishes
Tinier

On April 1, 2014 and until now you have not re-send the consignment

Dear sir,
I have confirmed with relevant staff, your package is on the way to our warehouse, will arrive in later days. Please don't worry, we will resend it immediately when we get it, the relevant staff has send the email to you. Please check it.
Any other questions, feel free to let me know.

Sincerely
Emma

[GeekBuying_Rep]

Hi Geekbuying,

I received an order from you for an Ainol Mini PC. I want to refresh my windows & can't find the product key. I have all the original packaging. Can you help me locate it? Invoice ID: 3275466

Thanks, Jim

Dear sir,
Maybe you can refer to the link which byron send to you. Any other question, feel free to let me know.

Sincerely
Emma

[GeekBuying_Rep]

Step 4 here tells you how to get the product key

Thank you for your hlep my dear byron. Have a nice day!

Emma

[GeekBuying_Rep]

VERY Frustrated with recent order, placed March 20. Have YET to receive order, OR a proper tracking number which would alleviate security anxieties. First order with Geekbuying for my original PiPO went smoothly without any glitches. Discussed the pre-order with PiPO's own Engineer who fully supported Geekbuying.... unfortunately, connected a USB drive to the box and fried the entire thing, much to my disappointment. In taking the responsibility for my own mistake, I TRIED to order a second one directly from PiPO, which was just like this experience; it showed up 2 weeks late, after I had placed the order with Geekbuying. This order, I have yet to receive... not sure if it is just the demand for these PiPO boxes but there needs to be some honesty as to their availability if there is a problem with them and stop misleading us consumers. A GREAT product is worth waiting for.... but even for the price, I do not want to sacrifice the "integrity and security" of that little Windows has to offer in the first place.

Dear sir,
Thank you for your advice. Is it possible for you to let me know the order number? I will check it and try to help you.So sorry to make you feel inconvenience. We will try to improve our work. Any other questions, feel free to let me know.

Sincerely
Emma

[GeekBuying_Rep]

Hi i got my order 3291669 but it dos not work. i then wrote geek anf the only reply i get is that i can get 5 $ cupong in return for my next buy. but i keep asking for at address ti ship the itme back. but for the last two weeks there has been no reply.
Im kind of tired the every 2 time i buy something at geek buying is dos not work and i have big trouble to return the item.

So now im tying in here can i pls have a address where i can ship back the item so i can have my money back. and pls dont eat me of with at 5 $ cupong because i can't use that since i think its the last timen ill use geek buying.

it wendy from geek i been i contackt with

Hi,
I have confirmed with wendy, she has send the shipping address to you on April 6th. Please check the email attachment. She will resend to you again, please check the email attachment. Any other questions, feel free to let me know.

Sincerely
Emma

[Lord]

Dear sir,
I cannot sure you can receive your package in this week because its too far to control it. I have checked your order, there is no gift in it. I will follow up your case. Please don't worry, any questions, feel free to let me know.

Sincerely
Emma

Originally posted by Lord View Post
Hi ms Emma.
i just want to know what is status of my order. here is my order number 3288624 and here is my tracking number RF321943989SG. you said it was shipped last march 13 but until now i did not get my item. when will my item will arrived. kindly response to me because i miss all the events that i need to use that item. please help me.

thank you very much.
hoping that yu\ou can help me




Dear sir,
I have checked your order, the package has arrived in PHILIPPINES and turn-over item to next office. Normally, the the register mail will take 15-30 days, please wait more patiently. Any other questions, feel free to let me know.

Sincerely
Emma

Ms Emma what happen to my item? until now i dont have it. it it already one month since you said you shipped it to me. I miss all the event and activities that i am expecting to use my item. but until now i cant get my item. when exactly will my item to be delivered to me? Please answer me? can i get it this week or not? if not i will ask for refund. i am hoping that i can use it as soon as possible specially this week. As you said in your last reply it is only 15-30 days for register mail to be deliver but it is already one month in my case. please help me. i want to get it now

Thank You