Customer Service: Order Shipping, After-Sale Problem, Post Here!

[JDfense]

You mean, you sign them in stock for your customers and wait until you habe enough orders. Then you order from the manufakturer a full charge?

JD

[GeekBuying_Rep]

And this ill be my 3rd try to get answers.
Customer service doesent respond to my emails.
Where is my product? I got refunded 14$ on a 435$ order but its still not shipped. I´m beginning to think its a scam and I lost my money.
Order Number: #4068754

Order Date: 7/16/2017
Order Status: Payment Confirmed (Refunded USD14.00)

hello,please don't worry,we have informed them to give you a answer about your order.
but please note our customer service can only reply in 24 business hours as we have time difference.
hope you can understand.

[Jeebus]

Hello, I have emailed customer support for 2 days and heard nothing.

Dead on arrival item - Order Number: #4068851

Original email with all details below:

Hello,

This item, VORKE V1 Plus, has arrived today.

As soon as I opened the package I could tell this wasn't

a new product. There is some sort of metal bracket in the

box but this is all bent out of shape. There is a 1x black

screw loose in the box, and the screw has been used before

as you can see screwdriver marks on it. The cabling

doesn't look 'neat'. And the Vorke box itself

has some marks on it, like fingerprints or general

smudges.

When I plug it in I get no picture on my screen.

The unit turns on and on the keyboard and mouse I get a

light, but there is no display on screen. I have tried 2x

HDMI cables and tried all the ports on my TV.

This is my first order from you and I have been

waiting a while for this to arrive. This is very

disappointing and I would like to know what you are going to

do about this. I expect a replacement to be sent on

expedited delivery, and this should be a new unit. If I have

to send back the other one then I will need the shipping

pre-paid, I have also had a £5 customs charge which is

unfair for me to pay for a defective item. Maybe this one

was previously returned to you as faulty?

Please let me know what the next steps will

be.

thanks

[GeekBuying_Rep]

Hello, I have emailed customer support for 2 days and heard nothing.

Dead on arrival item - Order Number: #4068851

Original email with all details below:

Hello,

This item, VORKE V1 Plus, has arrived today.

As soon as I opened the package I could tell this wasn't

a new product. There is some sort of metal bracket in the

box but this is all bent out of shape. There is a 1x black

screw loose in the box, and the screw has been used before

as you can see screwdriver marks on it. The cabling

doesn't look 'neat'. And the Vorke box itself

has some marks on it, like fingerprints or general

smudges.

When I plug it in I get no picture on my screen.

The unit turns on and on the keyboard and mouse I get a

light, but there is no display on screen. I have tried 2x

HDMI cables and tried all the ports on my TV.

This is my first order from you and I have been

waiting a while for this to arrive. This is very

disappointing and I would like to know what you are going to

do about this. I expect a replacement to be sent on

expedited delivery, and this should be a new unit. If I have

to send back the other one then I will need the shipping

pre-paid, I have also had a £5 customs charge which is

unfair for me to pay for a defective item. Maybe this one

was previously returned to you as faulty?

Please let me know what the next steps will

be.

thanks

sorry for the inconvenience, we have transferred your message to our customer service, they will check it and give you a reply.

[JDfense]

Hello Geekbuying Rep,

I watched the thread for a while and I'm very dissatisfied with your support.

After-sales support does not mean you pass through all issues to your Service.

We want to read the solutions right here on FreakTab, or there is no need for your support here.

And when you set devices on stock, then they should be on stock or your customers will not be satisfied. Waiting month for the final delivery is bad service.

JD
FreakTab Forum Admin

PS.: You have ignored my post above, but the question is still open. http://freaktab.com/forum/advertiser...179#post660179

[GeekBuying_Rep]

Hello Geekbuying Rep,

I watched the thread for a while and I'm very dissatisfied with your support.

After-sales support does not mean you pass through all issues to your Service.

We want to read the solutions right here on FreakTab, or there is no need for your support here.

And when you set devices on stock, then they should be on stock or your customers will not be satisfied. Waiting month for the final delivery is bad service.

JD
FreakTab Forum Admin

PS.: You have ignored my post above, but the question is still open. http://freaktab.com/forum/advertiser...179#post660179

Hello,

really thanks for your suggestion.
our customer service has opened a account to process customer's problems.
they will give everyone's solution here.
really sorry for the inconvenience caused.

Many thanks,

[JDfense]

Thanks Geekbuying Rep,

then we wait now on the responses of the Geekbuying Service crew here.

JD

[GeekbuyingService]

Hello all,

This is Icy on behalf of Geekbuying Service support team and I will reply here to help you all to solve your concerns at my best.

Any concerns - if it can be solved & replied immediately, I will reply under your post within 24 hours.
For those we need time to check and confirm, I will forward your information to our support team and ask them to reply you via email within 24 hours.
Incase you do not get a reply or do not get it on time, you are always feel free to message me to follow up.

Here is our return policy and contact information for your reference.
Return Policy--http://www.geekbuying.com/help/customer_service/return_policy
Contact Us--http://www.geekbuying.com/help/about/address/

Also, according to the customer team's reply rules, it is arranged to reply last 24 hours' email everyday (weekends' emails will be postponed to next Monday).
If customer keep sending emails, the customer team can only see the last email and count the time from when the last email was sent.

Hope we can provide you all a better service experience from now on

[JDfense]

Welcome Icy,


please read above in the thread. There are some questions for you.

JD
Forum Admin

[thudb]

Hi Icy,

I paid for DHL shipping for my order #4098336 but have just received an email saying it is being sent via standard shipping. Could you please look into this?

Thanks

[GeekbuyingService]

Hi Icy,

I paid for DHL shipping for my order #4098336 but have just received an email saying it is being sent via standard shipping. Could you please look into this?

Thanks

Dear customer,

Sorry for the late reply due to the time difference and weekend.
And sincerely apologize for the situation happened.
I have checked your order with our inside, and sorry to tell that it is a rarely system error when order data was imported to the system, the shipping method matched wrongly.

We have tried to contact the carrier company to retrieve the parcel but as it is 2 days passed, the parcel has already handed for further process.
Now we will apply to refund you the shipping fee back to your account and provide you a discount coupon for your futher use.

Kindly please check your mailbox for detailed reply. If there is anything we can help, please feel free to contact us.
Apologize again for this shoppin experience.

Icy
Customer Support Team

[mamba65]

Order Number: #4094654

I just got it now After 15 days,And ektra was still paid by DHL In her post however is 3-5 working days Shipping Cost 7.06€ And +32€ For introduction. That's not normal!!!!!! I have this sh.. Receiver unpacked, connected and after 2 minutes was death..and Blackout!!!! It only blue / red faint light at the front !! For what had this box over 72 € paid ?? I noticed immediately when unpacking was no protective film on it and scratched And many fingerprints on!!! This box is not original new or was already open!!!! I have not experienced something like that yet!! What do we do now in this case?

[GeekbuyingService]

Order Number: #4094654

I just got it now After 15 days,And ektra was still paid by DHL In her post however is 3-5 working days Shipping Cost 7.06€ And +32€ For introduction. That's not normal!!!!!! I have this sh.. Receiver unpacked, connected and after 2 minutes was death..and Blackout!!!! It only blue / red faint light at the front !! For what had this box over 72 € paid ?? I noticed immediately when unpacking was no protective film on it and scratched And many fingerprints on!!! This box is not original new or was already open!!!! I have not experienced something like that yet!! What do we do now in this case?

Dear customer,

Sorry to hear that the product does not function well.

About your concern, we have confirmed with our warehouse that the item sent to you is a brand new one. The figure prints left may be our QC people or the local custom.
And about the product issue, would you please change other charger or cable to see if it can be fully charged to work?
Also please note to connect the HDMI cable first , then the charge cable, finally turn on the TV.

Our support team have also send you an email for detailed reply. Kindly pelase check your mailbox for details.
If the above information does not help, would you mind to send back some related video or photos to show us the situation?
You can reply to the support mailbox for further communication.

Hope we can fix this issue together and apologize again for this shopping experience.

Icy
Customer Support Team

[mamba65]

I changed the 2 hdmi cable and nothing helps. In my opinion, the reciver was not new! I already bought almost the same one from the other, but it was without one scratch and fingerprints!And on the side packing the foil so it doesn't get to scratch!But there was no foil on your side!What are we going to do now? I need another receiver!

[mamba65]

Customer Reviews ....Why was not my post published on your web??Just post a good comment, but bad do not post it...Let them see and others you actually sell!!Just problems with you!!