Customer Service: Order Shipping, After-Sale Problem, Post Here!

[clarkss12]

Dear Customer,
Greetings from Geekbuying.
i just sent the tracking information to your email,please check it .
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

Thank you, I will be checking the tracking number.......

[Dandroid534]

"I bought two boxes,2 x m8s pro +, but you only sent one in the package. Please can you refund, I have tried to get a sensible reply, but not been offered a refund. Please can you refund me for the box you didn't send. Thanks"

Dear Customer ,
Thanks for your purchase from us .
Could you inform us your order number ?
the right order number should have 7 numbers, begins with 3 or 4 .
then we will come with a solution.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

4080964

previously you have asked me to do strange things, like make a video of missing item?

Please refund me for one box, you should of sent me two like I paid for. But you only sent one.

$35.66

Thanks

[tigerzeng]

4080964

previously you have asked me to do strange things, like make a video of missing item?

Please refund me for one box, you should of sent me two like I paid for. But you only sent one.

$35.66

Thanks

Dear Customer,
Greetings from Geekbuying.
just checked our system,your order # 4080964 was sent on 2017/7/27.
it should have been delivered long time ago.
if you told us in two days that you only receive one in the package,we will refund you or send you the missing one for sure.
Best regards
Shirley

Customer Service Representative
Geekbuying

https://www.geekbuying.com

[Dandroid534]

Dear Customer,
Greetings from Geekbuying.
just checked our system,your order # 4080964 was sent on 2017/7/27.
it should have been delivered long time ago.
if you told us in two days that you only receive one in the package,we will refund you or send you the missing one for sure.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

Ok, yes, you only sent one. Please refund me, thanks

[waddou]

Hello ,
order number #4159685
Hello again, still no solution gived to me !!
they email me :
"
Greetings from Geekbuying. thanks for your video , would you check if the battery is in good condition,please try with another working battery. if it is still the same ,we will come with a solution. Best regards Shirley

and my answer were :

The Drone is built in batterie , i can only charge it ! And yes it indicate blue color when it is full charged and i let the drone turn for about 11 minutes before stopping. As i told you i am sure that the fourth engine is not working.(as you can see on the video the drone can get up from three corner )

and that's all . this is no answer. please help me.

[clarkss12]

Dear Customer,
Greetings from Geekbuying.
i just sent the tracking information to your email,please check it .
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

Got a text this morning, they will deliver my package Tuesday, October 31, 2017. Crossing my fingers that you have shipped the correct item.
thanks

[clarkss12]

It appears that some, if not most of these Chinese companies believe the customers are lying when they say they have a problem. They make the customer PROVE they are not lying, which makes for bad customer relations. In case of customers from the US, I can understand, about assuming that the customers are lying, based on the habits of their EL presidentie....

[lezlee]

Hi,Geekbuying

Order Number: #4185688
Order Date: 10/15/2017
Shipping Date: 10/17/2017 12:00:00 AM
Order Status: Shipped (Portion of order shipped)


Silicone strap for watchband was shipped, but the Huami amazfit watch was not shipped.
When will be shipped the another portion of my order??

Best regards

M.L.

[GeekbuyingService]

Ok, yes, you only sent one. Please refund me, thanks

Dear Customer,
Greetings from Geekbuying.
just checked our system,your order # 4080964 was sent on 2017/7/27.
it should have been delivered long time ago.the package weight is 0.787kg.
if you told us in two days that you only receive one in the package,we will refund you or send you the missing one for sure.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[GeekbuyingService]

Hello ,
order number #4159685
Hello again, still no solution gived to me !!
they email me :
"
Greetings from Geekbuying. thanks for your video , would you check if the battery is in good condition,please try with another working battery. if it is still the same ,we will come with a solution. Best regards Shirley

and my answer were :

The Drone is built in batterie , i can only charge it ! And yes it indicate blue color when it is full charged and i let the drone turn for about 11 minutes before stopping. As i told you i am sure that the fourth engine is not working.(as you can see on the video the drone can get up from three corner )

and that's all . this is no answer. please help me.

Dear Customer ,
Greetings from Geekbuying.
we have sent our solution to your email,please check it
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[GeekbuyingService]

It appears that some, if not most of these Chinese companies believe the customers are lying when they say they have a problem. They make the customer PROVE they are not lying, which makes for bad customer relations. In case of customers from the US, I can understand, about assuming that the customers are lying, based on the habits of their EL presidentie....

Dear Customer ,
Greetings from Geekbuying.
just checked the tracking information,the package has arrived in your country now.
it will arrive soon
Should you have any further questions, please do not hesitate to contact us.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[GeekbuyingService]

Hi,Geekbuying

Order Number: #4185688
Order Date: 10/15/2017
Shipping Date: 10/17/2017 12:00:00 AM
Order Status: Shipped (Portion of order shipped)


Silicone strap for watchband was shipped, but the Huami amazfit watch was not shipped.
When will be shipped the another portion of my order??

Best regards

M.L.

Dear Customer ,
Greetings from Geekbuying.
for your Order Number: #4185688 ,our tracking support colleague will send you an email about when the missing item will be sent later today.
please check it .
Should you have any further questions, please do not hesitate to contact us.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[Dandroid534]

Dear Customer,
Greetings from Geekbuying.
just checked our system,your order # 4080964 was sent on 2017/7/27.
it should have been delivered long time ago.the package weight is 0.787kg.
if you told us in two days that you only receive one in the package,we will refund you or send you the missing one for sure.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

Ok, I did, please can you refund me, thanks

[lezlee]

Dear Customer ,
Greetings from Geekbuying.
for your Order Number: #4185688 ,our tracking support colleague will send you an email about when the missing item will be sent later today.
please check it .
Should you have any further questions, please do not hesitate to contact us.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

Dear Shirley,

the mentioned email was received, and the missing item was sent.

Thank You for your support.

Have a nice day!

M.L.

[clarkss12]

Dear Customer ,
Greetings from Geekbuying.
just checked the tracking information,the package has arrived in your country now.
it will arrive soon
Should you have any further questions, please do not hesitate to contact us.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

Finally received my ROBOT VACUUM today, EXACTLY one month from order. It was quite a struggle to get Geekbuying to send me my vacuum, but it is here now and it is awesome... I think GB really needs to work on their customer service a little more, I should not have had to jump through hoops, just to get them to do what they fell short on.

Anyway, here is my video on how it works, and it does clean VERY well.

https://www.youtube.com/watch?v=_Q9ALp84XtI

[trebor]

I would have said that video sucks, but you would see the pun intended...Great Video, :-)
Glad it all got sorted....