Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekbuyingService]

WTF, Just got another email wanting me to send another email to Geekbuying. Just send ME my VACUUM that I paid for and you did not ship to me!!!!

Here is the email I just received:

"
Hi,dear sir or madam

I am writing to tell you that you can contact our tracksale team by sending email to this: [email protected]
About change address/shipping method, order status, tracking information, custom clearance
They will help you with more experienced.

Sincerely,
Sue
Customer Service Representative
Geekbuying
www.geekbuying.com "

Edit: My problem is not with shipping, or tracking. YOU have not shipped the DA*N VACUUM, so how can I track it??????????

Please just ignore this email.
Since we have divided the team into 3 groups, if you send emails to pre / tracking / aftersale, each team will reply your email.
And, we never say we will not send you the missing robot.
As I mentioned, Shirley has already arrange the shipment to send you the robot.
The inside process will need 2-3 working days to place a new order record and pack and then send to the carrier company.
Shirley will email you once the tracking number is updated, within this week.

Icy
Customer Support Team

[waddou]

Hello ,
i have buyed the JJRC H49 SOL, order number #4159685 but when i tryed to play with, it just can't fly !
You can see photos.

How to proceed , do i have to send it back to get a new one . I have paid insurance.

[clarkss12]

Please just ignore this email.
Since we have divided the team into 3 groups, if you send emails to pre / tracking / aftersale, each team will reply your email.
And, we never say we will not send you the missing robot.
As I mentioned, Shirley has already arrange the shipment to send you the robot.
The inside process will need 2-3 working days to place a new order record and pack and then send to the carrier company.
Shirley will email you once the tracking number is updated, within this week.

Icy
Customer Support Team

I will be waiting............

[stelakis1914]

GeekbuyingService

Order Number: #4122091

I waiting one week for refund...

[Dandroid534]

I bought two boxes,2 x m8s pro +, but you only sent one in the package. Please can you refund, I have tried to get a sensible reply, but not been offered a refund. Please can you refund me for the box you didn't send. Thanks

[GeekbuyingService]

"I bought two boxes,2 x m8s pro +, but you only sent one in the package. Please can you refund, I have tried to get a sensible reply, but not been offered a refund. Please can you refund me for the box you didn't send. Thanks"

Dear Customer ,
Thanks for your purchase from us .
Could you inform us your order number ?
the right order number should have 7 numbers, begins with 3 or 4 .
then we will come with a solution.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[GeekbuyingService]

“

GeekbuyingService

Order Number: #4122091

I waiting one week for refund...

”

Dear Customer,
i will contact our colleague to apply the refund for you ,please check your account in three working days .
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[clarkss12]

Please just ignore this email.
Since we have divided the team into 3 groups, if you send emails to pre / tracking / aftersale, each team will reply your email.
And, we never say we will not send you the missing robot.
As I mentioned, Shirley has already arrange the shipment to send you the robot.
The inside process will need 2-3 working days to place a new order record and pack and then send to the carrier company.
Shirley will email you once the tracking number is updated, within this week.

Icy
Customer Support Team

I am still waiting, and fast losing patience..................

[waddou]

Hello ,
Did you ignored my last message ? order number #4159685
If you are not concerned , just give me an email, thanks.

[GeekbuyingService]

Hello ,
Did you ignored my last message ? order number #4159685
If you are not concerned , just give me an email, thanks.

Dear Customer,
we just replied you in the email,please check it .
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[GeekbuyingService]

GeekbuyingService

Order Number: #4122091

I waiting one week for refund...

Dear Customer,
Greetings from Geekbuying.
we already make a proposal of the refund that we agreed on the dispute ,please accept it .
then paypal will release the amount to your account.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[GeekbuyingService]

I bought two boxes,2 x m8s pro +, but you only sent one in the package. Please can you refund, I have tried to get a sensible reply, but not been offered a refund. Please can you refund me for the box you didn't send. Thanks

Dear Customer ,
Thanks for your purchase from us .
Could you inform us your order number ?
the right order number should have 7 numbers, begins with 3 or 4 .
then we will come with a solution.
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[GeekbuyingService]

I will be waiting............

4167093
Dear Customer,
Greetings from Geekbuying.
just checked our system,the order for your cleaning robot was arranged .
we will email you the tracking number as soon as it updated .
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[clarkss12]

Please just ignore this email.
Since we have divided the team into 3 groups, if you send emails to pre / tracking / aftersale, each team will reply your email.
And, we never say we will not send you the missing robot.
As I mentioned, Shirley has already arrange the shipment to send you the robot.
The inside process will need 2-3 working days to place a new order record and pack and then send to the carrier company.
Shirley will email you once the tracking number is updated, within this week.

Icy
Customer Support Team

I am still waiting, when are you going to send my vacuum that I paid for on Sept. 30, 2017. You keep LYING!!!!

Here is an email I received on October 22, 2017 from you guys...

"Dear Ron,
Greetings from Geekbuying.
sorry for the inconvenience,i will arrange the missing robot for you today.
tracking number will be informed as soon as it updated.
Best regards
Shirley"

You guys keep lying about sending it, but YOU still have not shipped it!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[GeekbuyingService]

I am still waiting, when are you going to send my vacuum that I paid for on Sept. 30, 2017. You keep LYING!!!!

Here is an email I received on October 22, 2017 from you guys...

"Dear Ron,
Greetings from Geekbuying.
sorry for the inconvenience,i will arrange the missing robot for you today.
tracking number will be informed as soon as it updated.
Best regards
Shirley"

You guys keep lying about sending it, but YOU still have not shipped it!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Customer,
Greetings from Geekbuying.
i just sent the tracking information to your email,please check it .
Best regards
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com