Customer Service: Order Shipping, After-Sale Problem, Post Here!

[kostaman]

of course we have sent a true product.
we are informed they will send you a firmware to flash it.
please don't worry,we must be responsible for your problem.

That's not what Layla from customer support is emailing me.
This is now getting ridiculous.
Is Layla a robot or a virtual software reply service to wear customers down ?

[kostaman]

That's not what Layla from customer support is emailing me.
This is now getting ridiculous.
Is Layla a robot or a virtual software reply service to wear customers down ?

Just got another Email from Layla.

[jerkyboy]

GeekBuying_Rep

I still have not gotten a response since Saturday. Please help. Thank you. Again.

Kenneth R. Fish

Dear Shirley,

Is the 40USD a REFUND to my credit card? Thank you.

Sincerely yours,

Angry Customer
Sent: Tuesday, March 13, 2018 at 10:53 PM
From: "GeekBuying AfterSale Support" <[email protected]>
To: "GeekBuying AfterSale Support" <[email protected]>
Cc: [email protected]
Subject: Re: 4264722 R-TV Box S10 不工作 只有蓝灯亮 已使用2个月
Dear Angry Customer,
Greetings from Geekbuying.
sorry but the 65USD refund is too much for us to afford and it has been used for about two months ,
the most i can apply is 40USD +4% discount coupon code ,
is that okay ?
thank you for your understanding .
Sincerely Yours
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

[GeekBuying_Rep]

GeekBuying_Rep

I still have not gotten a response since Saturday. Please help. Thank you. Again.

Kenneth R. Fish

Dear Shirley,

Is the 40USD a REFUND to my credit card? Thank you.

Sincerely yours,

Angry Customer
Sent: Tuesday, March 13, 2018 at 10:53 PM
From: "GeekBuying AfterSale Support" <[email protected]>
To: "GeekBuying AfterSale Support" <[email protected]>
Cc: [email protected]
Subject: Re: 4264722 R-TV Box S10 不工作 只有蓝灯亮 已使用2个月
Dear Angry Customer,
Greetings from Geekbuying.
sorry but the 65USD refund is too much for us to afford and it has been used for about two months ,
the most i can apply is 40USD +4% discount coupon code ,
is that okay ?
thank you for your understanding .
Sincerely Yours
Shirley

Customer Service Representative
Geekbuying
www.geekbuying.com

sorry to hear that,we have informed them again.

[GeekBuying_Rep]

Just got another Email from Layla.

4340873

Hello,

this is our cloud disk link with firmware inside:https://pan.baidu.com/s/1sksFuYAWxSE1UP1cCwQn0w
password：9z2y
but it is a chinese site.
you can have a try if you can enter it.
we are uploading it to our blog.
please wait for a while.
really sorry for the inconvenience caused.

[kostaman]

4340873

Hello,

this is our cloud disk link with firmware inside:https://pan.baidu.com/s/1sksFuYAWxSE1UP1cCwQn0w
password：9z2y
but it is a chinese site.
you can have a try if you can enter it.
we are uploading it to our blog.
please wait for a while.
really sorry for the inconvenience caused.

I can see the firmware is there s905x016.H96_PRO_Dongle_2G(16)_HS2734A_7.1.2018.01 .27.16.15.img.7z
I cant access the download unless i download some img for mac which i won't do as i have no idea what the chinese language is reading.
I'll wait.

[jerkyboy]

sorry to hear that,we have informed them again.

They did not answer my question correctly Here is my response to their response. This is getting ridiculous. Please help me. Thank you.


Dear Shirley,



You did not answer my question. Let's try it again.



Is the 40USD a REFUND to my credit card? Thank you.



Sincerely yours,



Kenneth R. Fish


Sent: Thursday, March 22, 2018 at 10:13 AM
From: "GeekBuying AfterSale Support" <[email protected]>
To: "GeekBuying AfterSale Support" <[email protected]>
Cc: [email protected]
Subject: Re: 4264722 R-TV Box S10 不工作 只有蓝灯亮 已使用2个月
Dear Kenneth

We are waiting for your confirmation.

Customer Service Representative
Geekbuying
www.geekbuying.com

[GeekBuying_Rep]

I can see the firmware is there s905x016.H96_PRO_Dongle_2G(16)_HS2734A_7.1.2018.01 .27.16.15.img.7z
I cant access the download unless i download some img for mac which i won't do as i have no idea what the chinese language is reading.
I'll wait.

Hello,

thanks for your patience.
the link here http://geekbuying.mediafire.com/file...7.16.15.img.7z

[GeekBuying_Rep]

They did not answer my question correctly Here is my response to their response. This is getting ridiculous. Please help me. Thank you.


Dear Shirley,



You did not answer my question. Let's try it again.



Is the 40USD a REFUND to my credit card? Thank you.



Sincerely yours,



Kenneth R. Fish


Sent: Thursday, March 22, 2018 at 10:13 AM
From: "GeekBuying AfterSale Support" <[email protected]>
To: "GeekBuying AfterSale Support" <[email protected]>
Cc: [email protected]
Subject: Re: 4264722 R-TV Box S10 不工作 只有蓝灯亮 已使用2个月
Dear Kenneth

We are waiting for your confirmation.

Customer Service Representative
Geekbuying
www.geekbuying.com

alright,we have informed them again to check it.

[BaRiBaL]

Order Number: #4494986

Hello,
Two days ago I've received VORKE V2 PLUS worth 388 USD.
At the first boot, Ubuntu hung up after a minute, restarted the device and it hung up again. I checked the memtest+ from the start menu and attached the picture, the device also hung up while checking the memory and now it doesn't boot at all.
I have contacted [email protected] two times but there is no answer.
Can you help me? TIA.

[kostaman]

Hello,

thanks for your patience.
the link here http://geekbuying.mediafire.com/file...7.16.15.img.7z

Thanks for trying.
Unfortunately with that image Amlogic USB burning tool 2.0.8 immediately brings up missing key.
Trying to burn failed to get key.
On your baidu link there seems to be a usb burning tool which i presume has the licence keys. Maybe this is the problem ??

[gefattern]

Thanks for trying.
Unfortunately with that image Amlogic USB burning tool 2.0.8 immediately brings up missing key.
Trying to burn failed to get key.
On your baidu link there seems to be a usb burning tool which i presume has the licence keys. Maybe this is the problem ??

Hi ,

you need a working Version , or must add the "licenceKey" to the "folder" of the Tool ,

if nothing helps , the User "Scooter" knows how it works , ask him if it does not work ,

he can guide you to a working Tool .

goood luck / greetings / gefattern

[kostaman]

Hi ,

you need a working Version , or must add the "licenceKey" to the "folder" of the Tool ,

That was what i thought. Unfortunately the image was uploaded to Mediafire without the working USB Burning tool.
The USB Burning tool is in the first link i was given but that is not usable due to Baidu.
If i could get the usb burning tool to download via Mediafire link i was given ,
i would probably get the thing flashed.
Thanks for help.

[gefattern]

That was what i thought. Unfortunately the image was uploaded to Mediafire without the working USB Burning tool.
The USB Burning tool is in the first link i was given but that is not usable due to Baidu.
If i could get the usb burning tool to download via Mediafire link i was given ,
i would probably get the thing flashed.
Thanks for help.

Hi ,

i am sure you can find a working Version here on FT , or u use the big G for it .

good luck / gefattern

[boscie73]

I checked again today why it's still say "Payment Confirmed (Processing)"? Order Date: 3/20/2018
Order Status: Payment Confirmed (Processing)