Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hello Kev,

I will tell our sale to check and she will contact you about your order soon.

Please next time have any problem with these to leave message here: http://freaktab.com/forum/advertiser...st-here/page32

Thanks

Cammy

[bajann]

Hi, it will in stock today and because weekend so will start dispatch from next week.

Ok ty i wait 8 days i just want to know i will order more

[cpfreeplz]

Order number 3175357. This was purchased In July 2014, long story short after sending the first DOA box back I didn't get the new box until November 2014.

My problem: I unplugged my box while it was still on. Now the blue light turns on but nothing is displayed. I have been trying to get support through email but the person I was speaking with just kept saying that the warranty is "worthless" to me because I'd have to pay Round-trip shipping.

All I want is to know what went wrong and how I can fix it. If I can't I'd like to have it fixed with my Warranty. I tried installing 112k4 and 100k4 but the SD card method needed .bin file. So I had to use USB method. Again, this didn't work. I got stuck with the program opening it? I don't understand a lot of what's going on. The instructions don't say what I should see.

Can I have some help?

Thanks

EDIT: Fixed it myself. Nvm. Lack of customer service from Geekbuying is no surprise.

[skvrnsk]

Hi.

I ordered a camera - http://www.geekbuying.com/item/Xiaom...c--342272.html 8/17/2015.
After few days without any confirmation I ask about shipping. I got answer, that They don't have it right now and I need to wait another week or so for new delivery.
Now I want to cancel this order (#3426228), because I ordered camera in another store and it's already on the way.
Have no answer from geekbuying support after many tries.

Lukasz Skowronski

[skvrnsk]

GeekBuying_Rep, could You help me with this?
Now I'm getting this kind of messages from support:

Thanks for your order .
Sorry for this delay that the camera is extremely popular ,we need thousands of it to meet demands .
Now we have adjusted the warehouse from HK to Shenzhen ,it will be in our warehouse within 2-3 days .
Would you mind waiting some days ?
Once it is in our warehouse ,we will reserve to you ,is it ok ?
Anyway we will try our best to help you .

ANd my answer everytime is, that I want to cancel this order, but they still keep sending me such messages.

[GeekBuying_Rep]

Order number 3175357. This was purchased In July 2014, long story short after sending the first DOA box back I didn't get the new box until November 2014.

My problem: I unplugged my box while it was still on. Now the blue light turns on but nothing is displayed. I have been trying to get support through email but the person I was speaking with just kept saying that the warranty is "worthless" to me because I'd have to pay Round-trip shipping.

All I want is to know what went wrong and how I can fix it. If I can't I'd like to have it fixed with my Warranty. I tried installing 112k4 and 100k4 but the SD card method needed .bin file. So I had to use USB method. Again, this didn't work. I got stuck with the program opening it? I don't understand a lot of what's going on. The instructions don't say what I should see.

Can I have some help?

Thanks

Hi,

Sorry for the delay because weekend.

Our sale will contact you about it.

Everything will be fine.

Cammy

[GeekBuying_Rep]

Hi.

I ordered a camera - http://www.geekbuying.com/item/Xiaom...c--342272.html 8/17/2015.
After few days without any confirmation I ask about shipping. I got answer, that They don't have it right now and I need to wait another week or so for new delivery.
Now I want to cancel this order (#3426228), because I ordered camera in another store and it's already on the way.
Have no answer from geekbuying support after many tries.

Lukasz Skowronski

Hello Lukasz,

I am so sorry our sale reply email in 24-72 hours by sending time.

If you send too many email and system will update your sending time.

And also delay because weekend.

I have tell our sale to help you about your order.

Have a nice day

Cammy

[GeekBuying_Rep]

GeekBuying_Rep, could You help me with this?
Now I'm getting this kind of messages from support:

ANd my answer everytime is, that I want to cancel this order, but they still keep sending me such messages.

Hello,

That`s because we have HK warehouse,product was plan to send to HK warehouse but at last send to CN warehouse because some reason.

So if change order to other warehouse need some time.

But if you still want to delay.

Our sale will help you about it

Cammy

[oksagi]

Order Number : 3429111.
Item: Tronsmart R68
Today your rep said that my order will be shipped later today 24.08.2015:

[13:40:00]	Sagi: Hi
[13:40:15]	Sagi: Order number : 3429111
[13:40:55]	Sagi: Your rep said to contact today for rushing the order.
[13:41:02]	customer service: Please allow me just a moment to check into that for you.
[13:41:07]	Sagi: is there any change to get shipped it today?
[13:44:16]	customer service: Hello, sir
[13:44:16]	customer service: today we will ship ur order
[13:45:23]	Sagi: for sure?
[13:45:45]	customer service: Yes sir
[13:46:41]	Sagi: So from tomorow it is 3-5 days arrive by DHL?
[13:48:08]	Sagi: I've ordered R68 , right?
[13:48:46]	customer service: yes sir
[13:50:38]	Sagi: Ok, thank you.

The reason why i need to rush it because, i can receive it before September 2nd.
This is the reason why chose DHL shipping method.

Please tell me why after Rep promise, the order still in processing status and not shipped and not received any shipping information?

[This_isKat]

GeekBuying_Rep, where is order 3418917? It was shipped out on 10 August 2015. I paid for expedited shipping and I still have not received my order!!

[wolfheart79]

hi my order is 3422854 , and I have a tracking number but more than a 7 days no update from track ?? Look like no one care for my package. Hope this package arrive and not lost like my last order.
If the package lost this is my last order.

[GeekBuying_Rep]

Order Number : 3429111.
Item: Tronsmart R68
Today your rep said that my order will be shipped later today 24.08.2015:


The reason why i need to rush it because, i can receive it before September 2nd.
This is the reason why chose DHL shipping method.

Please tell me why after Rep promise, the order still in processing status and not shipped and not received any shipping information?

Hello

R68 will in stock today and tomorrow.

After in stock we will dispatch as soon as possible.

Good day

Cammy

[GeekBuying_Rep]

GeekBuying_Rep, where is order 3418917? It was shipped out on 10 August 2015. I paid for expedited shipping and I still have not received my order!!

hi my order is 3422854 , and I have a tracking number but more than a 7 days no update from track ?? Look like no one care for my package. Hope this package arrive and not lost like my last order.
If the package lost this is my last order.

Hello,

I have tell our sale to follow your order and she will send you email about it.

Good day

Cammy

[Admirali]

Order number 3409926
Teclast X98 air 3g

It worked for a week , now it won't boot any more even in bios. It does not show any sign at all. What should I do....

[ranXeron]

Problem solved via live-chat. Excellent support - Thank you!

>I wish to cancel my order #3433576 (DOOGEE F3 Pro) since I erratically ordered the wrong version. I did order the dark blue phone (Item Code: 348719) but I wanted to >purchase the ebony wood version (Item Code: 349409). Item is already payed but I did not get a reply to my my request to cancel the order.

>Please cancel my order or send me an invoice for the 20$ price difference to theDoogee ebony wood F3 Pro phone.

>Thank you

>David