Customer Service: Order Shipping, After-Sale Problem, Post Here!

[toonman]

Hello friend,

Sorry about it.

Our sale will contact you about it today.

Good day

Cammy

ty i got email saying there is no black in stock only white iam getting there .... i have whent for the white anychance letting me no any update plz Order Number: #3467353

UPDATE ITS NOW SHIPPED OUT TY

[newlibrarian]

Hello,
I had an order still in "Payment Confirmed (Processing)" from 10/11/2015.
Can you help me check when it will be shipping?
Thanks.

Order Number: #3469832

[GeekBuying_Rep]

Hello,
I had an order still in "Payment Confirmed (Processing)" from 10/11/2015.
Can you help me check when it will be shipping?
Thanks.

Order Number: #3469832

Hello friend,

I will let our sale to check about your order.

Have a nice day

Cammy

[Ddarlington36]

Wow i'm so glad i read this forum! Who not to buy from! My worries have been confirmed and expressed

i just feel bad for all the other customers who got screwed over by this "company" I'll will not take that chance with my money. If i were in the same position as the users here

i would scream and shout to anyone who will listen "do not buy from them" how not to interact with your customer base and screw them on returns.

[aeolous]

Order Number:

3471909

USD 75.99

Paypal

Payment Confirmed (Processing)

10/14/2015

Yesterday i have purchased the GTQ Android 5.1 4K Media Player S812 Quad Core 2G/8G 2.4G/5.8G WIFI Gigabit LAN Bluetooth4.0 H,265 HDMI OTG - White
But today i got an email that it's very popular and you don't have it in stock which you didn't inform the customers in your page and i was asked if i want to change it with some other product no i don't want to change it with some other product if i wanted to get some other product i wouldn't choose the GTQ and the funny thing is that it's like
deja vu same thing was happened to me with the Pipo x7 from Geekbuying.
So if you can short this out please inform me when will you have the GTQ available i dont mind wait a week for it so you can get stock, just my luck i guess deja vu all over again will wait for your reply as soon as possible.

i am quoting my self cause i was whyning about the stock of GTQ but today i 've got tracking number all well will wait for it and buy more things from geekbuying.

[clarkss12]

Hello, just wanted to know what I need to do for my dead Tronsmart Ara X5, ordered on 9/24/2015, received a week or so ago, order number 3456097. Ran great until today,

Here is what I wrote on the Tronsmart Ara thread.
I have been singing praises for this box. This morning I was using it with Kodi to watch TV, I had to leave so I stopped Kodi but left the box on, and turned off the TV. When I returned a couple of hours later and turned on the TV, this box was shut off. I have been fiddling with it for about a hour so far, and still can't get it to power on. I have tried all sorts of combinations to get it to power on, but no luck. When I unplug the power and re-plug it in, the light on the top will come on for about a second, which is normal for this box, but by depressing the button on the front of the box, it will do nothing. I tried several things, I removed the Ethernet cable, unplugged it, and plugged it back in, same thing, light comes on for a second or two then goes out. I have tried just giving it a momentary depress of the on button, and even held the button for 30 seconds or longer, still won't come on. I have tried removing the HDMI cable and the adapters for the remotes, still no luck. I now have it sitting on my desk plugged in, but it is dead.............

Any suggestions???

thanks.

Edit: I checked the voltage for the power supply and it reads 5.26 volts DC., So, should be ok, but can not check the amperage.


Read More at : freaktab.comhttp://freaktab.com/forum/tv-player-support/intel-based-tv-players/515420-tronsmart-tv-box-ara-x5-in-august-with-cherry-trail-z8300-windows-10/page17

[clarkss12]

Just a quick comment, I posted on the Tronsmart forum this afternoon, and they responded quickly and now they will ship me a replacement and I will return my dead one. Great service..

Read More at : freaktab.comhttp://freaktab.com/forum/tv-player-support/intel-based-tv-players/515420-tronsmart-tv-box-ara-x5-in-august-with-cherry-trail-z8300-windows-10/page17

[GeekBuying_Rep]

Wow i'm so glad i read this forum! Who not to buy from! My worries have been confirmed and expressed

i just feel bad for all the other customers who got screwed over by this "company" I'll will not take that chance with my money. If i were in the same position as the users here

i would scream and shout to anyone who will listen "do not buy from them" how not to interact with your customer base and screw them on returns.

Hello friend,

I am sorry to let you have this feeling.

We will try our best to do good service and let you have a good experience.

If you have any question for your order, please give me your order number.

I will help you!

Have a nice day

Cammy

[GeekBuying_Rep]

i am quoting my self cause i was whyning about the stock of GTQ but today i 've got tracking number all well will wait for it and buy more things from geekbuying.

Hi my dear friend,

Thanks for your sharing.

We will try our best to give the best service.

Have a nice day

Cammy

[GeekBuying_Rep]

Just a quick comment, I posted on the Tronsmart forum this afternoon, and they responded quickly and now they will ship me a replacement and I will return my dead one. Great service..

Read More at : freaktab.comhttp://freaktab.com/forum/tv-player-support/intel-based-tv-players/515420-tronsmart-tv-box-ara-x5-in-august-with-cherry-trail-z8300-windows-10/page17

Hi dear friend,

Thanks for your sharing.

We will try our best to give the best service.

Have a nice day

Cammy

[fjuang]

So, here's an update. Geekbuying was nice enough to finally give me a refund. In the end, everything worked out. Now, the next time I buy from Geekbuying, I know what to do

This is my recommendation for US buyers. If you don't want a headache please make sure adhere to the following advice.

1. Have lots and lots of patience. They are just flat out slow, no amazon here.
2. When you first buy an item, please make sure to pay for the ability to ship it back to California US warehouse, even though no one is there. I think its someone's home
3. Ship your item back with insurance and signature tracking. Just so they can't lose your item

Let me know how everything works out,

Frank



>>>>>
Okay. Dont worry about it!!

Have a nice day

Cammy

Read More at : freaktab.comhttp://freaktab.com/forum/advertisers-and-vendor-support-area/geekbuying-com/24284-customer-service-order-shipping-after-sale-problem-post-here/page39

>>>

Originally posted by fjuang View Post
So, here's an update. Geekbuying was nice enough to allow me ship back to the California warehouse. So, I shipped it 2-day priority mail. But, after not receiving an email saying they received the RMA over 5 days later , I had to contact them before they finally informed me on chat that they would need at least 7 days to update the status of whether or not they received the item sent back to the American warehouse. Now, the email they sent prior says, they would notify me immediately on receipt, I provided the tracking number and everything including the receipt. I guess I'll have to be patient again, this is extremely frustrating as I just want this ordeal over and done with. Now, I still hope that the result is good, but so far. I'll provide an update when I get to the next step.


>>>>>

Originally posted by fjuang View Post
Order Number: #3448158

To be honest, shipping back to China option is a joke. I finally got a RMA number, but shipping back to China costs a fortune and there are exclusions on all of the fast ways to ship back. You really think I want to deal with this problem over the course of a few months? I would like to return to California as the shipping charges are reasonable for US buyers there. You should offer an aftersale option on this, even if its like 10 bucks. But, who's to know that you have to check the box to pay the 2.99 when you purchase the item. I'll always check that box in the future, if I decide to buy from you again. I've read all the horror stories from people here about trying to get the return shipping cost back, so in the end I'm stuck with a paperweight that I tried to return after a whopping 1 day with. I would've thought you guys would try and make things right, but I guess its your companies policy to inconvenience US buyers so much that they just end up keeping the items and that saves you a few bucks. In the long run, you really just hurt yourselves because I think twice before purchasing from you in the future. You guys could easily let me ship back to California to smooth everything over, instead of forcing me to keep a broken item. Think about that when you wonder my customer satisfaction rating for you guys is so low.

>>>>

Originally posted by fjuang View Post
I'm not thrilled with the after sales support right now. I played with my tronsmart onion meta only for 1 day, its defective basically out of the box. Have asked for refund now 3 times because its so defective, its not even better than the box its supposed to replace! They asked me to upgrade firmware, which I did. Install multiple versions of software including the beta and sit there and watch videos till it breaks, which is not everytime but very consistently and time consuming to boot. I don't want to troubleshoot an item, I want to unbox it and just work. Their initial offer is to share in the repair of the item which no one is going to find anything wrong with because it doesn't break everytime. I waited on their chat because I didn't realize the hours were China hours, my fault. Chat promised that they would take good care of my case and support just doesn't want to give me an RMA number. I just want my refund because the item is defective. Such a waste of time right now.



Hello, could you give to me the order number, I'll comunicate it with our after sales team, let them to handle it asap. Thanks, waiting your answer.



Thanks for answer, and sorry for inconvenience, I've comunicated with our after sales team, let them handle it asap.

Regards

[Tom-Servo]

Hello. I placed order #3476784 on 10/19/2015 using DHL expedited shipping. Order is still showing as paid but processing. Are the item currently in stock and ready to be shipped, or is there an issue? Pleae let me know, thanks.

[GeekBuying_Rep]

Hello. I placed order #3476784 on 10/19/2015 using DHL expedited shipping. Order is still showing as paid but processing. Are the item currently in stock and ready to be shipped, or is there an issue? Pleae let me know, thanks.

Hello friend,

Our sale will contact you about the order soon.

Have a nice day

Cammy

[wolfheart79]

Hi. This is my order 3474227 and the tracking number have 10 days without update ??? Don t look normal !!!

[GeekBuying_Rep]

Hi. This is my order 3474227 and the tracking number have 10 days without update ??? Don t look normal !!!

hi friend, thx for your kind reply, we have helped you transfer the message to our customer service, and they will help you later,
by the way, the shipping by post updates slower than others, hope you can understand.
and check later.
best regards,
Geekbuying team