Customer Service: Order Shipping, After-Sale Problem, Post Here!

[wolf1012]

I've forwarded it to sals team, they'll answer you

Hi,
i've a problem with my order #3455541.

I received the order, but the DHL asked me Taxes/Duties of $ 30 because your invoice is wrong.

I have contacted the courier and the result is that in your invoice attached on the package, there was indicated a product value of $ 28 but you have missed to indicate the real shipment cost and, for this reason, the DHL has indicated a value of $ 46 for the shipment.

The problem is that i spent $ 6,78 for the shipment and not $ 41.

The result is that, istead of paying $ 10 of Taxes/Duties, i have paid $ 30.

Please check and confirm how we can solve this issue.

I'm waiting for your reply.

Thanks in advance.

[wilden]

Hi, can you tell me the real status of Order Number: #3460403. order date 29/09/2015. Payment confirmed but order still in processing. Money has been taken from my account but to date no word from geekbuying about shipment of order. Have been onto geekbuying facebook, they give me the usual run around of holidays etc and have passed my queries to customer service. Getting a bit frustrating guys. 10 days later and still in processing . Last three orders I placed were shipped within 48-72 hours. You are really going the right way to drive me to other providers.

[GeekBuying_Rep]

Hi,
i've a problem with my order #3455541.

I received the order, but the DHL asked me Taxes/Duties of $ 30 because your invoice is wrong.

I have contacted the courier and the result is that in your invoice attached on the package, there was indicated a product value of $ 28 but you have missed to indicate the real shipment cost and, for this reason, the DHL has indicated a value of $ 46 for the shipment.

The problem is that i spent $ 6,78 for the shipment and not $ 41.

The result is that, istead of paying $ 10 of Taxes/Duties, i have paid $ 30.

Please check and confirm how we can solve this issue.

I'm waiting for your reply.

Thanks in advance.

Hello,

I will tell our sale about your case.

And let she contact you about it.

Have a nice day

Cammy

[GeekBuying_Rep]

Hi, can you tell me the real status of Order Number: #3460403. order date 29/09/2015. Payment confirmed but order still in processing. Money has been taken from my account but to date no word from geekbuying about shipment of order. Have been onto geekbuying facebook, they give me the usual run around of holidays etc and have passed my queries to customer service. Getting a bit frustrating guys. 10 days later and still in processing . Last three orders I placed were shipped within 48-72 hours. You are really going the right way to drive me to other providers.

Hello friend,

I am sorry your order delay because Our National Day Holiday.

I will tell our sale to check your order and let you know soon.

Have a nice day!

Cammy

[wolf1012]

Hello,

I will tell our sale about your case.

And let she contact you about it.

Have a nice day

Cammy

Thanks Cammy. I received an email and i understand that the customers are responsible for the tax if any. But, in this particular case, the DHL asked me Taxes/Duties of $ 30 because your invoice is wrong. It's not my fault.

Please clarify this point please. Thanks in advance.

[GeekBuying_Rep]

Thanks Cammy. I received an email and i understand that the customers are responsible for the tax if any. But, in this particular case, the DHL asked me Taxes/Duties of $ 30 because your invoice is wrong. It's not my fault.

Please clarify this point please. Thanks in advance.

Hi dear friend,
Please note that customers are responsible for the tax if have customs tax.

You can read in our website : http://www.geekbuying.com/help/payme...oms_and_duties

Please understand that GeekBuying will not be responsible for any of the tax fee, what you paid to us is the shipping fee by DHL, not the tax.

Hope to get your understand.

Have a nice day

Cammy

[bigall123]

Hello there. I have ordered the zidoo x6 android box from you, But the tracking website keeps coming up at 404 not found, so i cant keep track of my order. Thanks. My order number is, #3454280

[GeekBuying_Rep]

Hello there. I have ordered the zidoo x6 android box from you, But the tracking website keeps coming up at 404 not found, so i cant keep track of my order. Thanks. My order number is, #3454280

Hello,

I will tell our sale to check about it.

She will contact you soon.

Have a nice day

Cammy

[wolf1012]

Hi dear friend,
Please note that customers are responsible for the tax if have customs tax.

You can read in our website : http://www.geekbuying.com/help/payme...oms_and_duties

Please understand that GeekBuying will not be responsible for any of the tax fee, what you paid to us is the shipping fee by DHL, not the tax.

Hope to get your understand.

Have a nice day

Cammy

I know that customers are responsible for the tax, but in this case your invoice (sent with package) are wrong. It depends from you.

[toonman]

Ordered a DOOGEE F3 Pro 4G 5.0Inch FHD Android 5.1 3GB 16GB Smartphone MTK6753 64bit Octa Core 2.5D Corning Gorilla Glass - Black
Item Number 3466826 still showing as payment confirmed (processing).
but were is my tracking number with D H L

[GeekBuying_Rep]

I know that customers are responsible for the tax, but in this case your invoice (sent with package) are wrong. It depends from you.

Hello friend,

If next time you want special invoice,please let me know.

I will help you to make it. And about DHL they request to real declear name for the product, and have they lowest declear about value can not lower than $27.1 as I know.

But if you have good idea for your package to declear it, after you order please let me know.

I will help you!

Have a nice day

Cammy

[GeekBuying_Rep]

Ordered a DOOGEE F3 Pro 4G 5.0Inch FHD Android 5.1 3GB 16GB Smartphone MTK6753 64bit Octa Core 2.5D Corning Gorilla Glass - Black
Item Number 3466826 still showing as payment confirmed (processing).
but were is my tracking number with D H L

Hello friend,

Sorry about it.

Our sale will contact you about it today.

Good day

Cammy

[madcrazy]

Hi, my order is slowly processing to shipping.

How much time it will take to be shipped.



Order Number: #3467353

Order Date: 10/8/2015
Order Status: Payment Confirmed (Processing)

[GeekBuying_Rep]

Hi, my order is slowly processing to shipping.

How much time it will take to be shipped.



Order Number: #3467353

Order Date: 10/8/2015
Order Status: Payment Confirmed (Processing)

Hello friend,

I will tell our sale to check about your order and contact you soon.

Have a nice day

Cammy

[aeolous]

Order Number:

3471909

USD 75.99

Paypal

Payment Confirmed (Processing)

10/14/2015

Yesterday i have purchased the GTQ Android 5.1 4K Media Player S812 Quad Core 2G/8G 2.4G/5.8G WIFI Gigabit LAN Bluetooth4.0 H,265 HDMI OTG - White
But today i got an email that it's very popular and you don't have it in stock which you didn't inform the customers in your page and i was asked if i want to change it with some other product no i don't want to change it with some other product if i wanted to get some other product i wouldn't choose the GTQ and the funny thing is that it's like
deja vu same thing was happened to me with the Pipo x7 from Geekbuying.
So if you can short this out please inform me when will you have the GTQ available i dont mind wait a week for it so you can get stock, just my luck i guess deja vu all over again will wait for your reply as soon as possible.