Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Order Number: #4494986

Hello,
Two days ago I've received VORKE V2 PLUS worth 388 USD.
At the first boot, Ubuntu hung up after a minute, restarted the device and it hung up again. I checked the memtest+ from the start menu and attached the picture, the device also hung up while checking the memory and now it doesn't boot at all.
I have contacted [email protected] two times but there is no answer.
Can you help me? TIA.

sorry to hear that,we have informed them to check it and give you a answer soon.

[GeekBuying_Rep]

Thanks for trying.
Unfortunately with that image Amlogic USB burning tool 2.0.8 immediately brings up missing key.
Trying to burn failed to get key.
On your baidu link there seems to be a usb burning tool which i presume has the licence keys. Maybe this is the problem ??

Hello,

you can download the flash tool and install again to have a try.

[GeekBuying_Rep]

I checked again today why it's still say "Payment Confirmed (Processing)"? Order Date: 3/20/2018
Order Status: Payment Confirmed (Processing)

4498642 sorry for the inconvenience,we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

[kostaman]

Hello,

you can download the flash tool and install again to have a try.

The problem is i don't have the link for the flash tool which is in the baidu server but not in the link you gave me for the firmware.
I've got the firmware but no access to the flash tool with keys for the image.
http://freaktab.com/forum/advertiser...080#post716080

[GeekBuying_Rep]

The problem is i don't have the link for the flash tool which is in the baidu server but not in the link you gave me for the firmware.
I've got the firmware but no access to the flash tool with keys for the image.
http://freaktab.com/forum/advertiser...080#post716080

Hello,here it is http://blog.geekbuying.com/2016/02/a...utorials-tool/

[kostaman]

Hello,here it is http://blog.geekbuying.com/2016/02/a...utorials-tool/

Thank You,
Worked and i now have Droid App as it should be.
1920 X 1080p screen resolution active.
Mark this as SOLVED by GeekBuying_Rep
NO THANKS WHATSOEVER TO

GeekBuying AfterSale Support <[email protected]>

Pass it on.

[poul50]

thanks for your feedback.
you can check our product page with channel details.
it depends on your area.

now after using this a while, i can say stay away from this...... it is unstable and most of channels are sd quality and some channels missing regarding to Danish channels which is my area........ i could get better results with free servers

[GeekBuying_Rep]

Thank You,
Worked and i now have Droid App as it should be.
1920 X 1080p screen resolution active.
Mark this as SOLVED by GeekBuying_Rep
NO THANKS WHATSOEVER TO

GeekBuying AfterSale Support <[email protected]>

Pass it on.

thanks for your feedback.
glad to hear that the problem is solved.
any questions,we must try our best to help you.

[GeekBuying_Rep]

now after using this a while, i can say stay away from this...... it is unstable and most of channels are sd quality and some channels missing regarding to Danish channels which is my area........ i could get better results with free servers

it is also related to your network.
we can't make sure all channels from other countries you can see.

[edofm]

Hi
its almost 2 months (2/16/2018) since i ordered from Geekbuying #4446780

I called DHL and they told me that the parcel still has not been handed to DHL, which means that the sender didn't bring it to the post office yet....

Im gonna wait one more week and if nothing has changed then i have to ask for a refund for my item, im sorry i have to go that way but i dont think it takes 2 whole months to send a parcel to the post office....

[poul50]

it is also related to your network.
we can't make sure all channels from other countries you can see.

i have a ultrafast isp and newest ac router, but most channels are sd quality and channels are changing all the time when i choose ex. Danish tv3 i get Danish tv3 puls or swedish tv3 etc. etc., it is useless for me and a waste of monye

[GeekBuying_Rep]

Hi
its almost 2 months (2/16/2018) since i ordered from Geekbuying #4446780

I called DHL and they told me that the parcel still has not been handed to DHL, which means that the sender didn't bring it to the post office yet....

Im gonna wait one more week and if nothing has changed then i have to ask for a refund for my item, im sorry i have to go that way but i dont think it takes 2 whole months to send a parcel to the post office....

sorry to hear that, we have transferred your message to our customer service, they will check it and give you a answer soon.

[jerkyboy]

GeekBuying_Rep,

My USD 40 refund was received.

Thank you very much for your help.

Very truly yours,

Happy Customer

Dear Shirley,

Thank you for the USD 40 refund on March 26, 2018.

Very truly yours,

Happy Customer
Sent: Saturday, March 24, 2018 at 5:49 AM
From: "GeekBuying AfterSale Support" <[email protected]>
To: "GeekBuying AfterSale Support" <[email protected]>
Cc: [email protected]
Subject: Re: 4264722 R-TV Box S10 不工作 只有蓝灯亮 已使用2个月

Dear Happy Customer,

Greetings from Geekbuying.

sorry for the delay in response, there maybe some delay in replying because we have too many emails recently .

I have applied refund for you .

We will refund you USD 40.

Please kindly check then in 1-3 business days.

Best regards,

Shirley

[C529dbx]

Hi, order number #4479259
It has been 20 days and the tracking on Dhl.de is still stuck on The instruction data for this shipment have been provided by the sender to DHL electronically
Could you please give me some information of where my package is? Thanks

[robjcorcoran]

Order # 4503123,

I have made the payment on 22nd of March, you have changed the status to payment confirmed on 29nd of March. And it is still waiting in payment confirmed status, it hasn't been shipped yet. It has been 15 days! I have paid DHL to get the product in 3-5 business days and it has no meaning because it has been fifteen days and it is still processing I don't know how long it will take... If you can't give me a tracking number on Monday 9th, just cancel the order and refund my money. I am bored or this.