Questions about the Offers, status, package to GearBest! and Support

[MornK]

Hi.
a week ago I've ordered a phone from your site, after checking that it's available in stock, payed via paypal.
a day after, I've made another purchase. my paypal account was charged for both.
this is when it gets interesting. while the second order managed to be fulfilled and shipped, the first order (phone+accesories) was put on hold requiring me to "provide ID and credit card photo". after I've said that it waspaid with paypal, I was asked to verify my account (even though vendors can't actually check if a paypal account is verified or not), so I've sent a screenshot showing I was already charged for this deal, and nothing else is needed. after that i didn't get any more replys, so I've opened a new ticket, asking for "order status", and got a reply that "item is out of stock and will be availbel in 7-15 days" giving me the choice to cancel or wait. I replyed asking which of the items in the order were missing, so i can decide, and got answered that "all of them" which is redicolus, especially since these items are currently sold on the site with 3-5 days processing time. I've asked yet another question to which I got no reply yet. so to be annoying I decided to open another ticket. no reply yet.


so, from a consumer point of view, I had here a try for identity theaft, wrong details as to product availability (even though asked before hand), and all around bad service with slow response.
what's more annoying is that ordering this phone now from any other site, after black friday/cyber monday deals, will cost me about 50$ then it would have if I didn't order from gearbest.
alos would love to know how the first order got all this trouble, while the second one is (supposedly atleast) on they way...

so tl;dr:
best case scenario - site oversell it's inventory, then delays delivery using these "paypal not verifid" nonsense and slow mail response to "buy time"
worst-case: this is actually a front for identity theft.
any case scenario - just bad all around.

I would be interested to see what this site has got to say about this.


order:
W1511260954385372

tickets:
T15120215604
T15120407015
AT15112703716
T15120204029

[playloud]

Hello Gearbest ,

When will you send my order ? What is the status of my order ?

Order No.: W1511280843570825

On page the order ships within 1-2 business days. But i am waiting 6 business days and order status still say ''processing'' !!! and Live Chat not working !!!

[fergietime]

Refund for Beelink X2

Hi Gearbest,

I need a refund on the Beelink X2 I purchased from your UK warehouse. The box won't turn on. Red light only.

How do I go about getting a refund and how long will it take? Very disappointed as this was supposed to be a Christmas present for someone.

I have sent through a support ticket T15120717197

Thanks

[gearbest]

Hi Gearbest,
I have problem, you charged me TWICE for my order W1511110422223728. You took my money on reservation for presale Nov.11 and again yesterday. So instead to pay $ 23.30 i payed THREE TIMES for item, then you return to me once amount $23.30, but still DOUBLE CHARGED. So i see that you made mistake once, then second time ????!!!!! Please give me answer urgently. THX.


I have problem like did this guy from Greece:
http://www.thelab.gr/topic/140789-solved-gearbest-double-charged-my-account-and-denies-there-is-a-problem/

1) I have opened a pre-order ticket on Nov 11, 2015 with authorization to my bank account-debit card.
2) Gearbest opened the order ticket and pre-charged my account with $ 23.30 - Pic 1
3) On Dec 2, 2015 Gearbest makes the XIAOMI MiBand 1s, and send me email: We have successfully processed your authorized payment for order: W1511110422223728. - Pic 2
4) They open A NEW bank ticket charge, completely different from the pre-order and charging my account ANOTHER $23.30 !!!!!!!!!!!??????????? - 2 TIMES.
Then return ONCE $23.30
5) I go into my bank account and see that the total charged money are 2 X 23.30 euros (Nov 11 and Dec 2) Pic.2

Hi dear,
Sorry for the problem.
Could you send me your ticket number ?
I will ask the custom center for what happened.
Hope it will help you.

Best Regards,
Grace

[gearbest]

Hi,

I made an order during your blackfriday sale. WW1511260419431348. I purchased to Teclast X16 tablets, the reviews are finally coming out and the product is 1. physically different than what their promo shots are, it also has a serious overheating/throttling troubles like the X98 pro.

Hi dear,
Thank you for your like.
You could buy from here : http://www.gearbest.com/tablet-pcs/pp_261673.html
And waiting for the review.

Best Regards,
Grace

[gearbest]

Hi, my order WWP1511261550414697 is stuck in "processing" state for more than a week now. Opened 2 tickets regarding this, but no response received. Can you please figure out what is happening with it?

Thank you so much in advance

Hi dear,
Sorry for the delay.
I wonder if you could send me your ticket number.
Hope it will help you.

Best Regards,
Grace

[gearbest]

Hi.
a week ago I've ordered a phone from your site, after checking that it's available in stock, payed via paypal.
a day after, I've made another purchase. my paypal account was charged for both.
this is when it gets interesting. while the second order managed to be fulfilled and shipped, the first order (phone+accesories) was put on hold requiring me to "provide ID and credit card photo". after I've said that it waspaid with paypal, I was asked to verify my account (even though vendors can't actually check if a paypal account is verified or not), so I've sent a screenshot showing I was already charged for this deal, and nothing else is needed. after that i didn't get any more replys, so I've opened a new ticket, asking for "order status", and got a reply that "item is out of stock and will be availbel in 7-15 days" giving me the choice to cancel or wait. I replyed asking which of the items in the order were missing, so i can decide, and got answered that "all of them" which is redicolus, especially since these items are currently sold on the site with 3-5 days processing time. I've asked yet another question to which I got no reply yet. so to be annoying I decided to open another ticket. no reply yet.


so, from a consumer point of view, I had here a try for identity theaft, wrong details as to product availability (even though asked before hand), and all around bad service with slow response.
what's more annoying is that ordering this phone now from any other site, after black friday/cyber monday deals, will cost me about 50$ then it would have if I didn't order from gearbest.
alos would love to know how the first order got all this trouble, while the second one is (supposedly atleast) on they way...

so tl;dr:
best case scenario - site oversell it's inventory, then delays delivery using these "paypal not verifid" nonsense and slow mail response to "buy time"
worst-case: this is actually a front for identity theft.
any case scenario - just bad all around.

I would be interested to see what this site has got to say about this.


order:
W1511260954385372

tickets:
T15120215604
T15120407015
AT15112703716
T15120204029

Hi dear,
I feel so sorry about your problem.
I've asked the custom center to answer your ticket.
Hope it will help you.

Best Regards,
Grace

[gearbest]

Hello Gearbest ,

When will you send my order ? What is the status of my order ?

Order No.: W1511280843570825

On page the order ships within 1-2 business days. But i am waiting 6 business days and order status still say ''processing'' !!! and Live Chat not working !!!

Hi dear,
The product has been sent out now.
But it may take a little later for updating information .
Hope you could understand and you may get the tracking number within 3 days.
Hope it will help you.

Best Regards,
Grace

[gearbest]

Refund for Beelink X2

Hi Gearbest,

I need a refund on the Beelink X2 I purchased from your UK warehouse. The box won't turn on. Red light only.

How do I go about getting a refund and how long will it take? Very disappointed as this was supposed to be a Christmas present for someone.

I have sent through a support ticket T15120717197

Thanks

Hi dear,
I feel so sorry about your problem.
I've asked the custom center to answer your ticket , you will get further help from them.
Hope it will help you.

Best Regards,
Grace

[tamonegdje]

Hi dear,
Sorry for the problem.
Could you send me your ticket number ?
I will ask the custom center for what happened.
Hope it will help you.

Best Regards,
Grace

UPDATE: If anybody else have this problem (double charged) first do check it with your bank. Presale authorization on Nov.11 bank charged my debit card instead of pre-authorization only.

Thank you for your support
Regards


Here is my Ticket number: NO NEED ANYMORE.

[ruudroam]

Hi Gearbest!

I have a tablet order.
On page the order ships within 3 business days. Because of this it must have sent today but still processing.
The order number is W1512010420249703

Thanks

Hi Grace,

You answered all other msg but you skipped mine.

Regards

[fergietime]

Hi dear,
I feel so sorry about your problem.
I've asked the custom center to answer your ticket , you will get further help from them.
Hope it will help you.

Best Regards,
Grace

Support ticket T15120717197.

I have replied explaining the issue and sent a video. Please respond to the ticket explaining how I get a refund otherwise I will need to open a PayPal dispute.

I have been messed around too many times by Gearbest at this stage.

Thanks

[sebi]

Hello,
i have problems with the gearbest support. They always promise to reply within 24 hours. Now im waiting on response for 12 days! (and live chat is not working)
Could someone please help me here?
I can post additional informations if needed.

order number:
WW1511170207258011

ticket number:
T15112405764

Regards, Sebi

[m1pnk]

without doubt the worst company in china..... took my order for 10 tablets at $1,400... get another email to say not in stock.... choose alternative or wait.... is this a one man operation with a wholesale catalogue in front of him who needs a month with my money..... then fail to deliver ?..... if anyone is here from gearbest... please do my refund !
order number W1512080052397853

[AdamKovacs]

Hi GearBest,

can You please tell me, what's going on with my order? I paid from a week ago, but nothing happend, Support doesn't answer to my Ticket... I thought, the items can I give as a Gift for Christmas, but so... NO WAY! I am really disappointed.

Order No.: W1512011158006464
Ticket: T15120422664