Geekbuying and Bob et al

[AlbaJoe]

http://www.freaktab.com/showthread.php?4828-NEW-Tronsmart-MK908-Android-4-1-1-Finless-ROM-1-4/page7

I think this is getting ridiculous and Geekbuyiing should be using any influence they have to ensure that the suppliers are held to account for releasing inadequate products prematurely onto the market.

It does not cut the mustard these people rushing products out the door that do not contain even the most basic of coding/functions.

Just read that link above and staggered at how little effort these suppliers are putting into this product. It appears they have hastily assembeled these without some proper thought and QA.

The unfortunate thing about all this is they are "expecting" the like of BOB et al to do all this for them. At the very least they should be providing BOB et al with some financial support on an ongoing basis. Some form of consultancy fee.

Geekbuying I hope you take my words onboard and live up to your claim that you are a key part of the supply chain.

I was ready to order two of these and quite a few family and friends are waiting for my thumbs up. They will not get the thumbs up until:

1 - Bob et al get ongoing financial recognition for the work the manufacturer isnt doing.
2 - You push the manufacturers to provide whatever support BOB et al requires.
3 - You request Bob et al be involved with the product prior to release to market.
4 - I see the e-mail correspondence posted in this forum covering the above.

As probably one of the main distributors you have plenty of influence and as a customer it is you I leave the responsibility with.

[falitorek]

And all the support from the Geekbuying:

""I am so sorry that both of the device you get has problem. and for now, factory hasn't given good solution for this, and in these case, we can ask you to return for that two device, and we can pay the return shipping cost for you.

also we can give you discout in future orders for imito qx1 or rikomagic mk802iv which may be have better quality.

I am doing everything i can do to fix those problem.!""

this is ridiculous.

[bobinh2otown]

Yeah Im gonna need a return ticket from geekbuying, the 30 days is closing in and this product seems to be having to many issues, Im wiling to buy dozens when they are really up to par. But like this it will not be even bought by me. If they had these few problems fixed and really solid GUI and Operating system. these sticks would sell like hotcakes.

[geekbuying]

HI AlbaJoe:

Please trust us, we are always staying here,and watch the problem report, and transfer to the factory,and push them to fix the problem, now most of the problem can be fixed by firmware upgrade, and of course, i am talking with bob all the time,and want to be a real good bridge between you guys and the real market.

@falitorek, i am sorry for our customer service ridiculous, they just want to help you out soon with the problem, please understand this,

[AlbaJoe]

HI AlbaJoe:

Please trust us, we are always staying here,and watch the problem report, and transfer to the factory,and push them to fix the problem, now most of the problem can be fixed by firmware upgrade, and of course, i am talking with bob all the time,and want to be a real good bridge between you guys and the real market.

@falitorek, i am sorry for our customer service ridiculous, they just want to help you out soon with the problem, please understand this,

I am sure you are trying but is it good enough?

Like I said I want to see some proper support and acknowledgement of this websites efforts and some aggresive supply chain management from yourself.

Why dont you create a thread here listing all the known issues that have been reported and you can keep that updated with "what the issue is" "what is be done about it" "by who" and "dates".

You have much to lose and gain in these early weeks with these products and tbh I am not investing my money and reccomending your products unless you get a proper handle of these issues.

[JDfense]

I see only one choice to get a device with a complete stock rom.
You have to wait some time after release. The first buyers will be the testers or geekbuying test them before.

If you want to be one of the first who get a brand new device, you have to live with bugs until there is a fix.
In some cases there will be never a fix. So be careful with choosing your device.

JDfense

[AlbaJoe]

I see only one choice to get a device with a complete stock rom.
You have to wait some time after release. The first buyers will be the testers or geekbuying test them before.

If you want to be one of the first who get a brand new device, you have to live with bugs until there is a fix.
In some cases there will be never a fix. So be careful with choosing your device.

JDfense

I dont think anyone would argue that there is a learning curve with many products but that does not mean you do nothing.

They need to take ownership of this product and not "expect" "first buyers" and "freaktab" to do the development work. Thats just stupid.

The number of issues indicates these products were rushed through the door. They have seen the community doing all the work on development for previous models and assumed it is ok to do the same.

This is not acceptableb and there is no way we can expect the first buyers to pay top $ for flawed products. And when we say flawed we arent just talking about requiring a firmware update we are talking design and hardware integrity.

So as much I acknowledge your point it doesnt stand in the context of what is happening.

[crystawth]

All the issues that have been listed so far is the EXACT reason I will not purchase these new devices.

I'm looking to buy at "LEAST" 5 more android sticks in the near future, But with the way these products are being released, they won't be the ones I buy.

If it wasn't for the amazing work of finlessbob and others, I would probably hate the MK808 that I have hooked up to my TV.

The fact that I had to cut off parts of the case, wire in a new antenna, and have a fan blowing on the stick at all times is bad enough.. I'll be damned if I'm gonna buy a new device that won't even operate properly right out of the package.

[leolas]

Re: Geekbuying and Bob et al

BIG LOL, please, if companies like Samsung and Sony releases their products with some bugs, what do you expect about this cheaps devices?
Geekbuying at least try to help with the problems. And they are only a reseller that try to contact factory to solve our problems. Every new device to arrive market is usual that comes with some bugs, if we don't want them, we must wait untill the device get enough tested.
And I never get any present for geekbuying, but is not fare to complain about geekbuying than comes here only to help us, and sometimes gives Bob some devices so he can make customs roms for us.
If you want devices with 0 bugs then you must buy devices 2 years old and with a great testing comunity.
Complain about rockchip that don't complain gpl, complain to them that don't share the sources. Don't complain with the shops that only pretend to give some support, are better all those Chinese stores that only sell the product and one is selled forget the customer?
We get from geekbuying yesterday a new firmware for a 1 year device old mk808b, they are triying to suport the devices they sell. So please complain about rockchip and not about the little shop.

[crystawth]

My post was purely about the factory. Has nothing to do with geekbuying from my perspective.

I don't expect any new product to be perfect on the day it's released. But to release a device that has a bunch of software problems, unfinished driver support, and above all, thermal issues, tells me that the factory didn't do all that much for testing during the product design phase.

The device should at the very least be functional and capable of being used in a normal manner.

To be honest, personally, I'm surprised that geekbuying is actually involved in the development community here. So props to them on that front. Geekbuying is who I got my MK808 from. And geekbuying will be where I get my next few MK808s from.

Now I don't know who your post was directed at leolas, but that's where I stand on my view of things.

[atomwood]

I dont think anyone would argue that there is a learning curve with many products but that does not mean you do nothing.

They need to take ownership of this product and not "expect" "first buyers" and "freaktab" to do the development work. Thats just stupid.

The number of issues indicates these products were rushed through the door. They have seen the community doing all the work on development for previous models and assumed it is ok to do the same.

This is not acceptableb and there is no way we can expect the first buyers to pay top $ for flawed products. And when we say flawed we arent just talking about requiring a firmware update we are talking design and hardware integrity.

So as much I acknowledge your point it doesnt stand in the context of what is happening.

Agreed. The product page on geekbuying.com should at least be honest with its consumers and include a list of known issues with a particular device. Update that list with fixes etc as they become available. If the device has too many issues, stop selling it, offer refunds and earn/save the respect of your customer base. If you refuse to sell a device from a distributer because of quality, then the factory will eventually listen.

[leolas]

Re: Geekbuying and Bob et al

My post was purely about the factory. Has nothing to do with geekbuying from my perspective.

I don't expect any new product to be perfect on the day it's released. But to release a device that has a bunch of software problems, unfinished driver support, and above all, thermal issues, tells me that the factory didn't do all that much for testing during the product design phase.

The device should at the very least be functional and capable of being used in a normal manner.

To be honest, personally, I'm surprised that geekbuying is actually involved in the development community here. So props to them on that front. Geekbuying is who I got my MK808 from. And geekbuying will be where I get my next few MK808s from.

Now I don't know who your post was directed at leolas, but that's where I stand on my view of things.

My post don't was about yours, sorry if I miss something cause english is not my nature language, I am refering other post specifically, and yes I am with your view, factory released products without been tested, but this is not specific with those sticks, I have a Xperia S top phone when it was released and with some greats bugs, but it is our fault too, cause we want the newest, and we buy unfinished products.

[alwaysbless]

There needs to be accountability here on both sides - the factory needs to do some type of quality control testing to make sure the features they say it has are actually working. Geekbuying as the buyer/reseller needs to behave ETHICALLY and test these devices before they market them on their website with a full list of features that are only half working - If the features are not working it would be in everyones best interests (especially their own) for them just to tell the factories with the defective sticks that they will not purchase/resell their broken hardware. The fact that some of you think that geekbuying has no responsibility in this is retarded, they claim to test there devices so thoroughly while marketing them but 9 times out of 10 what you get in your hands is not what they told you it would be. I mean its main selling point really is as a video player and they didnt even test to make sure that was working properly?. If geekbuying is really so concerend with making the customer happy they should use some of the dirty money they made from ripping all of us off and hire an in-house engineer or provide someone here in the states who is not biased (how about me? lol) with an engineering sample so a real pre-sell video could be made that truely captures what is and is not working

-ENDOFRANT

[Finless]

All I can say is welcome to Android!

If every Android product that came out did not have issues, then web sites like
xda-developers.com
androidforums
and the list goes on and on.....
So what your complaining about is more the NORM for Android devices than you think.

These companies are not only dealing with new hardware but also a new Android OS release every 3 months!
And every release has bugs from the start in the base code from Google. Then they have to try and tune the ROM to the hardware or special use. Android OS was developed for phones! Only recently did Google start adding real support for tablets. TV sticks? Well that's new too with limited support by Google.... The OS was hacked to make it work as a TV player in ICS. Only recently has Google themselves started adding support in the base OS for a TV device special use.

Personally, this is not just about one manufacturer. It's about a chip maker (like Rockchip) releasing a SOC and a basic generic ROM that then the manufacturer tunes for specific hardware. And trust me most of what they do is just add drivers, etc for the specific hardware.

As I said before. We are starting over with this new hardware from a generic base Google 4.2.2 code! All the goodies that have been added to 3066 devices took time! When the MK808 first came out it was almost identical to what we have now on these 3188 devices! A generic ROM customized to work as a TV player OS.
By the way if you look back to august of last year. All the new 3066 devices had almost 100% the same issues.
Limited camera support
Bugs and stability issues
Wifi problems
Skipping and stuttering video playback
Limited driver support for USB devices
HEAT PROBLEMS! Yes heat problems! So this is not new
Crappy power supplies and power supply issues

The list is the same! Oh and back then guys would write long complaint posts just like this thread about releasing a product too early and they wont buy. Go look if you do not believe me. Total De Ja Vous (I think that's how you spell it )

So what WE have here is a very fragmented development process! Again I will summarize why.
We have Google making a generic AOSP and AKOP OS.
We have a chip maker taking that and making it work on their hardware generically.
We have manufacturers of devices using the above and customizing it for their final device.
Then we have the Android community customizing all this to what WE THINK it should work like.

Again I say the Android community would not be as big as it is if Android devices were like Apple iOS!
Only the larger companies with big money behind them spend the time to try as best as possible to polish a ROM for the consumer. These smaller companies just don't do it and never have!

So fact of life here.... As someone said above. Don't buy an Android device until it has been out for a while. Your always a BETA tester! And even then most people are running a "user" customized ROM anyway!

my .000002 cents.

Bob

[crystawth]

Bob, I commend you for everything you do, however!

Just because it has happened before, does not give them the excuse for it happening again. History tends to repeat itself when we do nothing to change things.

When the first sticks came out etc... yes there were problems. But they have had years to work on this stuff now. There is no reason it should be like starting over every time.

We aren't dealing with an etch-a-sketch here. As a company, they should learn from their previous mistakes and work to avoid them in the future. That's what separates mediocre companies from good and great companies.

They have the list of problems from the previous generations. they have the design schematics. They understand how to make these things.

There is really no excuse for laziness.