Geekbuying and Bob et al

[AlbaJoe]

Have you ever seen an advertiser ever do this? I have not even from big A companies! They are not going to advertise something and in the process say the product may not work just yet WIP! I have never seen any advertisement that puts out a negative.

I will also say this again. If geekbuying decides to drop selling this unit, TRUST someone else will pick it up, advertise the same way (using manufacturer specs), and probably not support buyers in any way!

I realize you credit geekbuying for being here and participating but realize they do not have to just like 99% of the other China sellers out there don't. This is why we allow them to advertise here on Freaktab. Because they show support for customers as best they can. But I would never expect a business to advertise a negative especially when they did not know there were any negatives until users started reporting them!

Again I think all they can do is stop selling the product. But again worst thing that could happen as someone will pick it up and give no support! It's not a win win for anyone. I think also geekbuying trusts that Tronsmart will fix the issues so in my opinion, this is the best we can hope for right now.

Bob

There are plenty of A manufacturers pulling faulty products; Toyota pulls a car every couple of years lol. TBH the A manufacturers are never out of the papers in the UK with recalls. Imagine we managed to prove that they knowingly released a flawed product,

http://www.toyota.co.uk/cgi-bin/toyota/bv/frame_start.jsp?id=Owners-Info-Recall

I commend your loyalty to them and hopefully they are making it worth your while but I have a different perspective of what good service is about and tbh I struggle to see why something as simple as below is not achievable:

Agreed. The product page on geekbuying.com should at least be honest with its consumers and include a list of known issues with a particular device. Update that list with fixes etc as they become available. If the device has too many issues, stop selling it, offer refunds and earn/save the respect of your customer base. If you refuse to sell a device from a distributer because of quality, then the factory will eventually listen.

[Finless]

A car manufacturer pulling a car they make is very different than this situation!
Tronsmart could pull it and tell people not to sell it. But I doubt they will do that. But in your anology that is what should happen by Tronsmart not geekbuying. Geekbuying in not the manufacturer here.

Asking geekbuying to pull it could be done but I think your not following me here. If geekbuying stops selling it SOMEONE ELSE WILL and in the process not give you any support or returns. So this is a double edge sword. Be careful what you ask for. Geekbuying stops selling it and some place like "Joe China shop" sells it with no support or feedback to Tronsmart! Is that what your asking? If so again not the same as Toyota and this would be a WORSE situation.

That's my point!

Bob

[hoabycsr]

[ATTACH=CONFIG]2250[/ATTACH]

amen.

[AlbaJoe]

A car manufacturer pulling a car they make is very different than this situation!
Tronsmart could pull it and tell people not to sell it. But I doubt they will do that. But in your anology that is what should happen by Tronsmart not geekbuying. Geekbuying in not the manufacturer here.

Asking geekbuying to pull it could be done but I think your not following me here. If geekbuying stops selling it SOMEONE ELSE WILL and in the process not give you any support or returns. So this is a double edge sword. Be careful what you ask for. Geekbuying stops selling it and some place like "Joe China shop" sells it with no support or feedback to Tronsmart! Is that what your asking? If so again not the same as Toyota and this would be a WORSE situation.

That's my point!

Bob

As far as I am aware the Chinese supply chain is far tighter interlinked than your typical western model where manufacturer and sales/suppliers are either one in the same thing or as close as close can be. Geekbuying claims to have influence with the manufacturer and I have seen posts by others perhaps you if I recollect citing the same. I personally think they do have influence like you and they advertise, I just want to see them use it.

My analogy is sound albeit not direct. It demonstrates that these "A manufacturers" that people on here go on about do actually take quality very seriously and will not hesitate to recall inferior or faulty products. If they think these chinese companies can get to the "A" category then they will need to take ownership of the quality throughout the supply chain.

I take your point on "it could be worse" i.e. "joe china shop" but Joe china shop would not be on here advertising as I have said many times purporting to have influence with the manufacturer. Geekbuying differentiate themselves from "joe china shop" and through the backing of sites like this gain an upper hand over Mr Joe China. If they are going to get extra sales then I am simply holding them to account.

Tell me is it people like me or people like you that change these companies. Is it the consumer that airs their dissapointment and frustrations of poor product quality or is it the person who is patient and accepting of the design curve.

I accept you are a "hobbyist" on these gadgets and without you and the team the product would be far worse than it is but there are far more consumers and if we are having to break these things open to extend wifi antenna, check for earthing issues, add heatsinks ...... well sorry to say the product line will quickly die and perhaps deservedly so.

Tweaking ROM's etc is one thing but breaking casing seals are another entirely.

[fwupow]

Stuff that works.

I'm reading good things about the Exoon Q2 Android Set-top box which is based on the Samsung Exynos 4412 which is Galaxy S3 tech so a little behind the times but probably still more powerful than the Rockchip RK3188 and you have the advantage of a proven technology with good stable refined kernels.

There's no Bluetooth and it's something like $250.00 but it may be worth it if you want something that just plain works out of the box and doesn't need to be fiddled and tooled with for the next 6 months.

Still trying to find a review of the product that isn't produced by the seller or just another Tech News blurb from one of the 950,000 tech news websites on the web now. Seriously? You didn't by any chance notice the pre-existing 949,999 Tech News websites on the web before deciding to create your useless clone mimicry? Oh wait, I'm sorry I see that you made a punctuation change in the article about...no, sorry again, it was just a spot on my glasses.

Well the seller of the Exoon Q2 reports sales in excess of 39 billion units but nobody has a review up on YouTube. Ok, sure buddy, whatever you say.

[AlbaJoe]

amen.

hallelujah

[neomode]

AW: Geekbuying and Bob et al

Yes you can buy such a TV Player. But this means not you will have no Problems with it. A Rk3066 is a Cheap Device but it Works and you don't need 6 Month to get it to Work.
This can happened when you buy Cheap Crap for 20-30$.

Neomode Freaktab.com Developer

[AlbaJoe]

Yes you can buy such a TV Player. But this means not you will have no Problems with it. A Rk3066 is a Cheap Device but it Works and you don't need 6 Month to get it to Work.
This can happened when you buy Cheap Crap for 20-30$.

Neomode Freaktab.com Developer

Yeah I got two of them but now looking for another couple of the later quad core models for XBMC etc

I understand the RK3066 was not without its own problems .... some being resolved with later itterations released. This is why it frustrates the hell out of me why the same mistakes are being made. Either they dont know, they dont care or a bit of both.

They most certainly shouldnt be thinking they can throw these out an expect people to start modding the hardware and fixing their codes etc.

[neomode]

AW: Geekbuying and Bob et al

Look in first Time there where 2 Company's how make the Sticks they have learned like ROM now there Sticks are better. But now a lot of companies make sticks and copy from other Sticks. The Software side they use what they get from Rockchip and don't Care about. They only want to sell. I use my Stick for Surfing Watching Movies Online and have no problem.
But you are right Android on this Sticks are not good. Thats why we here and we make this for all of you.

FUN FRIENDSHIP AND MUTUAL RESPECT


Neomode Freaktab.com Developer

[Finless]

After taking apart many ROMs, I also think many of them come from a China software house NOT from the manufacturer! I see comments in the code and build information that is common from MANY of them.

What I think is company A asks software house B to make a ROM for them and hires them to do so. Software house B has already added features etc for company C but does not do the same for company A. Possibly to make more money and charge company A for the same fixes over time they did for company C.

So I think there is more to how these ROMs are made than meets the eye!

Bob

[crystawth]

After taking apart many ROMs, I also think many of them come from a China software house NOT from the manufacturer! I see comments in the code and build information that is common from MANY of them.

What I think is company A asks software house B to make a ROM for them and hires them to do so. Software house B has already added features etc for company C but does not do the same for company A. Possibly to make more money and charge company A for the same fixes over time they did for company C.

So I think there is more to how these ROMs are made than meets the eye!

Bob

Sounds legit to me. I'm sure they do this kind of crap.

[AlbaJoe]

Look in first Time there where 2 Company's how make the Sticks they have learned like ROM now there Sticks are better. But now a lot of companies make sticks and copy from other Sticks. The Software side they use what they get from Rockchip and don't Care about. They only want to sell. I use my Stick for Surfing Watching Movies Online and have no problem.
But you are right Android on this Sticks are not good. Thats why we here and we make this for all of you.

FUN FRIENDSHIP AND MUTUAL RESPECT


Neomode Freaktab.com Developer

No argument that the people here are making these things better but my point is they shouldnt have to .... well not when it comes to the hardware imho.

I bought an Advent Vega Tablet a while ago and it was a wee rough diamond. On the outside it was bland and unspectacular but inside it was actually some serious well designed hardware. It was amazingly cheap compared to apple junk but with the modders in full swing they completely overhauled the firmware etc and turned it into a fully functional android jellybean tablet.

That is what you guys are doing but your hands are being tied behind your back regards open source code that isnt actually open source and more frustratingly from my perspective is that all the HARDWARE issues experienced in earlier models is being revisited in later models.

I saw another post elsewhere suggesting that instead of pen drive they start looking at it as a settop box and design/engineer/assemble these things properly. I would easily pay double for that and pretty sure most people would concur.

[AlbaJoe]

After taking apart many ROMs, I also think many of them come from a China software house NOT from the manufacturer! I see comments in the code and build information that is common from MANY of them.

What I think is company A asks software house B to make a ROM for them and hires them to do so. Software house B has already added features etc for company C but does not do the same for company A. Possibly to make more money and charge company A for the same fixes over time they did for company C.

So I think there is more to how these ROMs are made than meets the eye!

Bob

This is part of my argument. Why the hell waste money on Company A,B or C doing bad jobs and then releasing to market. Why not pay you lot a consultancy fee and you and the team get involved prior to launch.

Cut off the issues before they land. I think they would improve product performance and stability if they only took these simple steps/investments.

The benefit will be guys like me throwing money at this with confidence .... then and only then will they have put their first foot on the path of the "A" category.

Of course all just my personal opinion/observations but I would think it would be hard to disagree about them taking this by the balls and making it better.

[pe1dnn]

This is part of my argument. Why the hell waste money on Company A,B or C doing bad jobs and then releasing to market. Why not pay you lot a consultancy fee and you and the team get involved prior to launch.

There are muliple reasons why this line of reasoning is flawed. First of all I assume Bob has a job, getting paid by company A, B or C also means committing to reasults. And I seriously doubt they need Bob; there are more than enough talented chinese who could do the same, it is a serious mistake to underestimate the chinese capabilities. But the company needs to invest in those people.

Secondly say party A indeed hires Bob and Bob makes the most splendid ROM ever. Then company B and C clone the harware, steal the ROM and sell it for less because they did nog have to invest in prototypes and paying Bob.

Thirdly, company A will be late to the market. Company B and C already pushed their semi working product. By the time company A is ready the marked is either saturated (all buyers already have one and use publicly made roms) or spoiled (products were so bad, nobody trusts the concept anymore and will not buy the product from company A either).

The benefit will be guys like me throwing money at this with confidence .... then and only then will they have put their first foot on the path of the "A" category.

The only thing needed to grow an "A" class company is time. These companies have to mature and not only the companies themselfs but also the infrastructure like partner companies and last but not least legislation which makes them accountable for bad quality. It is a mistake to think a company can act like that on its own in an environment which is not in line with this way of working. There is a reason why these companies thrive is China but cannot exist in Europe, the USA or Canada. Currently it's the way it is and there is not much you can do about it in the short term except giving feedback and hope some of it will stick. Also a lot of companies will never reach the next maturity level but go broke long before that.

Currently the problem is expectation management. Aparently you expected a different product with different quality and different functionaly compared to what you actually got. These boxes have an auwfull lot of potential but it is not close to plug and play. If you expect plug and play you'll be disapointed because it is not. But if you read about these kinds of products here or elsewhere before buying then your expectations might have been more realistic.

At least you found the forum and lucky enough there is Geekbuying which not only sells the products but also gives support. There is another major Chinese outlet out there selling these units and I have not seen them on this forum and participating to get better ROMs. Instead that outlet is just pushing boxes. The alternative for Geekbuying would leave you empty handed which is far worse than the current status quo.

[Finless]

+1000

And yes I do have a job and I doubt I would quit with the small offers I might get offered!

I do not do this for the money folks.... If I did, I would have quit a long time ago!


Bob