Customer Service: Order Shipping, After-Sale Problem, Post Here!

[lukesan]

Oh, so sorry miss you message.

That is a bug price. If order in that price, only can cancel and the order in right price again.

Sorry about that,

Good day

Cammy

Then why did other people get a $10 voucher and I did not?

[GeekBuying_Rep]

Then why did other people get a $10 voucher and I did not?

Hello friend,

Our sale will contact via order time.

There are many order maybe still not finish all the contact.

Please give me your order number.

I will let our sale to contact you as soon as possible.

Good day

Cammy

[lukesan]

Hello friend,

Our sale will contact via order time.

There are many order maybe still not finish all the contact.

Please give me your order number.

I will let our sale to contact you as soon as possible.

Good day

Cammy

I will post my post again and maybe you can read again what I wrote because I think you did not read it properly

'Hi, yesterday I tried to order the MXQ pro from the flash sale for 18,74 euro. When I tried to pay via paypal I always had an issue. This was at 9pm CET.
More than enough resources available in Paypal so that was not the issue.
After 30minutes I gave up and was going to try again this morning as it said the deal was still valid for 2 days. Guess what. Page completely changed and also the price.
It's not fair to 1 change the price (more than double) it now and to actually not being able to purchase it while it was in my shopping card while trying to pay.
Please do the needful and warrant me this purchase at this price as included in the screenshot'

[GeekBuying_Rep]

I will post my post again and maybe you can read again what I wrote because I think you did not read it properly

'Hi, yesterday I tried to order the MXQ pro from the flash sale for 18,74 euro. When I tried to pay via paypal I always had an issue. This was at 9pm CET.
More than enough resources available in Paypal so that was not the issue.
After 30minutes I gave up and was going to try again this morning as it said the deal was still valid for 2 days. Guess what. Page completely changed and also the price.
It's not fair to 1 change the price (more than double) it now and to actually not being able to purchase it while it was in my shopping card while trying to pay.
Please do the needful and warrant me this purchase at this price as included in the screenshot'

Hello,

I am sorry.

That coupon for compensation it is only for the guy who brought it.

I can give you another coupon to you next time.

Please check your PM.

Good day

Cammy

[white jade]

Hi Cammy,
my order number is: 3528230
here is my query: Purchased a TECLAST X98 PRO on 7/Dec where is it?

5 hours ago


Hi, I purchased the above tablet and Paid on the 7th December and when I check the site it says still processing why?
I received an email from your support and they told me that there was other people in front of me and to wait until the end of the month, this is not what I paid for.
If you didn't have it in stock it should have said on your AD.
If I don't get an answer with the tracking number and shipping date I will be requesting a REFUND.
Thank You

[GeekBuying_Rep]

Hi Cammy,
my order number is: 3528230
here is my query: Purchased a TECLAST X98 PRO on 7/Dec where is it?

5 hours ago


Hi, I purchased the above tablet and Paid on the 7th December and when I check the site it says still processing why?
I received an email from your support and they told me that there was other people in front of me and to wait until the end of the month, this is not what I paid for.
If you didn't have it in stock it should have said on your AD.
If I don't get an answer with the tracking number and shipping date I will be requesting a REFUND.
Thank You

Hi,

I have already let our sale to check your order.

She will contact you via email.

Have a nice day

Cammy

[aka22]

Hi I want to cancel an order placed wrongly

Order Number: #3553731

Order Date: 12/28/2015
Order Status: Payment Confirmed (Processing)
Thank You.
i sent already email to customer service and said it in live chat , but my order still in processing.
sorry for my beautiful english.
i have got an email from geekB , with link to promotion page, Year-End Promo: Buy One TV Box, Get Extra Same One Free!


Year-End Promo: Buy One TV Box, Get Extra Same One Free!

GeekBuying.com

12/22/2015
Groups, Newsletters

, follow the link i did buyed one tronsmart vega s95 because i did think that i will get one extra for free , little bit later, when i asked in live chat about this promotion i got answer that tronsm vega s95 not in promotion(i will get only one box),
thats why i want to cancel this order.

[GeekBuying_Rep]

Hi I want to cancel an order placed wrongly

Order Number: #3553731

Order Date: 12/28/2015
Order Status: Payment Confirmed (Processing)
Thank You.
i sent already email to customer service and said it in live chat , but my order still in processing.
sorry for my beautiful english.
i have got an email from geekB , with link to promotion page, Year-End Promo: Buy One TV Box, Get Extra Same One Free!


Year-End Promo: Buy One TV Box, Get Extra Same One Free!

GeekBuying.com

12/22/2015
Groups, Newsletters

, follow the link i did buyed one tronsmart vega s95 because i did think that i will get one extra for free , little bit later, when i asked in live chat about this promotion i got answer that tronsm vega s95 not in promotion(i will get only one box),
thats why i want to cancel this order.

Hello friend,

Buy one get one free only in this zone:

http://promotion.geekbuying.com/promotion/tronsmart_year_end_sale

And here: http://promotion.geekbuying.com/prom...new_year_deals






If you still want to cancel the order, please let me know.

I will tell our sale to help you about it

Good day

Cammy

[aka22]

If you still want to cancel the order, please let me know.

I will tell our sale to help you about it

Good day

Cammy

Thanks for answer , Yes i still want to cancel this order.
Thank you.

[ASt_68]

Hello geekbuying team,

yesterday i ordered a chuwi hi8, which i want to use in germany. First i want to order it from your spain site but there it was not in stock, so i ordered at the china site.
But here i forgot to check if the charger has an eu plug. Cause i will use the chuwi hi8 in germany i need an eu plug charger. Can you tell me if it will has eu plug or not.

Thanks
Regards
Achim

[GeekBuying_Rep]

Hello geekbuying team,

yesterday i ordered a chuwi hi8, which i want to use in germany. First i want to order it from your spain site but there it was not in stock, so i ordered at the china site.
But here i forgot to check if the charger has an eu plug. Cause i will use the chuwi hi8 in germany i need an eu plug charger. Can you tell me if it will has eu plug or not.

Thanks
Regards
Achim

Yes,dear.You will have the eu plug.

[JupiterPaladin]

I purchased a CS-918 Plus on Feb 23, 2015. Your website says there is a 1 year warranty for failures not including disassembly/misuse. I can't locate the order on your website but I can find it on my PayPal.

Here is the real issue. The WiFi is sticking at "Searching for WiFi networks", It never completes. Downloading an app to analyze WiFi issues tells me that the wpa_supplicant.conf is INACTIVE. I tried doing a factory reset/recovery but the issue persists. I did mention that disassembly part because I had considered that it was getting hot or something and popped the cover off but never removed the PCB, just the plastic cover. What can I do with my device?

[GeekBuying_Rep]

I purchased a CS-918 Plus on Feb 23, 2015. Your website says there is a 1 year warranty for failures not including disassembly/misuse. I can't locate the order on your website but I can find it on my PayPal.

Here is the real issue. The WiFi is sticking at "Searching for WiFi networks", It never completes. Downloading an app to analyze WiFi issues tells me that the wpa_supplicant.conf is INACTIVE. I tried doing a factory reset/recovery but the issue persists. I did mention that disassembly part because I had considered that it was getting hot or something and popped the cover off but never removed the PCB, just the plastic cover. What can I do with my device?

What's your order number ?

[JupiterPaladin]

This is from the PayPal transaction. I hope it helps! Transaction ID 23246166CP5660029

[GeekBuying_Rep]

This is from the PayPal transaction. I hope it helps! Transaction ID 23246166CP5660029

If you you can't offer me the order number,we also can't find your order