Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Order #4446780 for a laptop i ordered the 16th february!!
On the tracking site i got :
The instruction data for this shipment have been provided by the sender to DHL electronically

Since 28th february nothing changed!
i called DHL and they say they have no idea where my package is… either i am refunded or im gonna fill a paypal complain, it has been too long

so sorry for the inconvenience,we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

[zedsdeadbaby]

Hello!

I have a problem with my recently bought KII pro TV box (order no. #4437576). I sent a message to [email protected], but i did not get any answer. I can not change demodulation in the included DTV app while using DVB-C (i can change the area settings only for Brazil, and China) If i can not change it, the box become useless for me, beacause i can receive only a few channels (my SP mostly uses 256QAM modulation instead the fixed 64QAM in the DTV app). Other apps can not work with the built in tuner.
If there's a way to change these settings, please let me know.
Thanks in advance!

[poul50]

4478693 really sorry to hear that, we have transferred your message to our customer service, they will check it and give you a answer soon.

i got my account details today, so thank you, but logged on and very few of Danish /Nordic channels works i could get better results on free servers so it is a waste of cash if this is normal ,....... update..... the most channels are working now bot tv3 is tv3 puls and tv2 news is tv2 free, so no tv3 and tv2 news

[GeekBuying_Rep]

Hello!

I have a problem with my recently bought KII pro TV box (order no. #4437576). I sent a message to [email protected], but i did not get any answer. I can not change demodulation in the included DTV app while using DVB-C (i can change the area settings only for Brazil, and China) If i can not change it, the box become useless for me, beacause i can receive only a few channels (my SP mostly uses 256QAM modulation instead the fixed 64QAM in the DTV app). Other apps can not work with the built in tuner.
If there's a way to change these settings, please let me know.
Thanks in advance!

sorry to hear that,we have informed them to check it and give you a answer soon.

[GeekBuying_Rep]

i got my account details today, so thank you, but logged on and very few of Danish /Nordic channels works i could get better results on free servers so it is a waste of cash if this is normal ,....... update..... the most channels are working now bot tv3 is tv3 puls and tv2 news is tv2 free, so no tv3 and tv2 news

thanks for your feedback.
you can check our product page with channel details.
it depends on your area.

[zedsdeadbaby]

sorry to hear that,we have informed them to check it and give you a answer soon.

Thanks!

[kostaman]

http://freaktab.com/forum/tv-player-...al-wifi-bt-4-0

My email to GeekBuying 24th February 2018
Quoted below.
order #4340873 out of date firmware
"I purchased 2 H96Pro H3 S905X and have discovered both have old Firmware installed which limits resolution to 720p and cannot be changed because there is no Droid app installed in the firmware shipped on both sticks.
I canno't change or make adjustments to screen resolutions to fit any TV because no Droid app installed.
All other settings apps won't work to make adjustments.
I am a senior member on Freaktab so i know what i am talking about.
I need working Firmware urgently.
See pictures attached."
I sent 4 further emails after that with NO REPLY to any of them.
I escalated to Paypal on the 8th March 2018
Today i finally received a reply with a standard crap template letter See ( postimg link below) asking me to return items so as they can be replaced or refunded.
My cost to return and no scratches or whatever they will deduct restocking whatever.
I just want the firmware. No damage to hardware. Ridiculous response.

https://postimg.org/gallery/1dirpdica/

My response today QUOTED below.
Why are you making me return an item that is not broken or faulty ?
There is no hardware damage.
You have sold me an item that does not have correct firmware to do what you advertise on your website.
You want me to pay to return goods because you supplied old firmware.
You can supply me the updated firmware that will allow the usb sticks to work as advertised on your website.
You ignored my emails since the first one on February 24th 2018 attached.
You now respond because i escalated to paypal.
I am not responsible for return freight because there is no hardware failure.
The Android sticks were shipped with old firmware.
Supply the firmware please and i will flash the update.
I am not paying return postage. You sent the items with old firmware. You are at fault 100%

[GeekBuying_Rep]

http://freaktab.com/forum/tv-player-...al-wifi-bt-4-0

My email to GeekBuying 24th February 2018
Quoted below.
order #4340873 out of date firmware
"I purchased 2 H96Pro H3 S905X and have discovered both have old Firmware installed which limits resolution to 720p and cannot be changed because there is no Droid app installed in the firmware shipped on both sticks.
I canno't change or make adjustments to screen resolutions to fit any TV because no Droid app installed.
All other settings apps won't work to make adjustments.
I am a senior member on Freaktab so i know what i am talking about.
I need working Firmware urgently.
See pictures attached."
I sent 4 further emails after that with NO REPLY to any of them.
I escalated to Paypal on the 8th March 2018
Today i finally received a reply with a standard crap template letter See ( postimg link below) asking me to return items so as they can be replaced or refunded.
My cost to return and no scratches or whatever they will deduct restocking whatever.
I just want the firmware. No damage to hardware. Ridiculous response.

https://postimg.org/gallery/1dirpdica/

My response today QUOTED below.
Why are you making me return an item that is not broken or faulty ?
There is no hardware damage.
You have sold me an item that does not have correct firmware to do what you advertise on your website.
You want me to pay to return goods because you supplied old firmware.
You can supply me the updated firmware that will allow the usb sticks to work as advertised on your website.
You ignored my emails since the first one on February 24th 2018 attached.
You now respond because i escalated to paypal.
I am not responsible for return freight because there is no hardware failure.
The Android sticks were shipped with old firmware.
Supply the firmware please and i will flash the update.
I am not paying return postage. You sent the items with old firmware. You are at fault 100%

4340873 really sorry to hear that,we have transferred your message to our customer service, they will check it and give you a answer soon.
please don't worry,we must help you process the problem.

[kostaman]

4340873 really sorry to hear that,we have transferred your message to our customer service, they will check it and give you a answer soon.
please don't worry,we must help you process the problem.

I just received the same Scripted robotic reply that changes nothing.
This is just a farcical method to get rid of a customers issues.
Quoted reply received today below..

4340873
Hi there

Kindly read our return policy here: http://www.geekbuying.com/help/custo.../return_policy
Note:
1. Above mentioned replacement or refund can only be done after we receive the returning items.
2. All the returning shall be send via the cheapest registered mail. If customers want to send back by fast shipping, customers shall be in charge of the custom tax or duty fee if occurs.
3. All the artificial factors cause the damage of the item is beyond the warranty. Also please be noted that battery or motherboard is not suitable for the free repair rule.
4. For items needed to be refunded or replaced, there will be a restocking fee if it is over 2 days upon receipt of goods. Also if there is any scratch or damage happened to the item, we will charge the damage fee.
We are waiting for your next news about return.
Best regards,

Layla

Customer Service Representative
www.geekbuying.com

My reply below:
Hi Layla
Admit you failed to send an item with working firmware.
Admit the items do not do what you advertise they do because of the corrupt deprecated old firmware.
Admit YOU DO NOT HAVE FIRMWARE to supply me as to to do the update.
Or admit you have no idea what you are talking about because you don't understand what i am talking about.

[GeekBuying_Rep]

I just received the same Scripted robotic reply that changes nothing.
This is just a farcical method to get rid of a customers issues.
Quoted reply received today below..

4340873
Hi there

Kindly read our return policy here: http://www.geekbuying.com/help/custo.../return_policy
Note:
1. Above mentioned replacement or refund can only be done after we receive the returning items.
2. All the returning shall be send via the cheapest registered mail. If customers want to send back by fast shipping, customers shall be in charge of the custom tax or duty fee if occurs.
3. All the artificial factors cause the damage of the item is beyond the warranty. Also please be noted that battery or motherboard is not suitable for the free repair rule.
4. For items needed to be refunded or replaced, there will be a restocking fee if it is over 2 days upon receipt of goods. Also if there is any scratch or damage happened to the item, we will charge the damage fee.
We are waiting for your next news about return.
Best regards,

Layla

Customer Service Representative
www.geekbuying.com

My reply below:
Hi Layla
Admit you failed to send an item with working firmware.
Admit the items do not do what you advertise they do because of the corrupt deprecated old firmware.
Admit YOU DO NOT HAVE FIRMWARE to supply me as to to do the update.
Or admit you have no idea what you are talking about because you don't understand what i am talking about.

sorry for that,we will apply for the firmware to our supplier if anything available.

[kostaman]

sorry for that,we will apply for the firmware to our supplier if anything available.

Just received another email.

Quote Below.

Hi there

There is no update firmware for this product now.

My answer Quote below.

Sorry THERE IS AN UPDATE FIRMWARE for this product YOU SOLD ME.


See here : http://freaktab.com/forum/tv-player-...562#post701562

You do not know where it is or you supplied me with a FAKE PRODUCT.
I am now starting to question your honesty.

[Jeffers]

Just received another email.

Quote Below.

Hi there

There is no update firmware for this product now.

My answer Quote below.

Sorry THERE IS AN UPDATE FIRMWARE for this product YOU SOLD ME.



See here : http://freaktab.com/forum/tv-player-...562#post701562

You do not know where it is or you supplied me with a FAKE PRODUCT.
I am now starting to question your honesty.

When I view your images I lose all interest when I get to the website LOL

[kostaman]

[QUOTE=Jeffers;n715335]

When I view your images I lose all interest when I get to the website LOL


My God
I've got Adblock and never saw these ads.
I've tried to edit my post to remove image but have no idea how to do it ??
REMOVED IT. Replaced image

[Jeffers]

[QUOTE=kostaman;n715338]

When I view your images I lose all interest when I get to the website LOL


My God
I've got Adblock and never saw these ads.
I've tried to edit my post to remove image but have no idea how to do it ??

Don't be a spoilsport, no harm done made my day, keep posting images

[GeekBuying_Rep]

Just received another email.

Quote Below.

Hi there

There is no update firmware for this product now.

My answer Quote below.

Sorry THERE IS AN UPDATE FIRMWARE for this product YOU SOLD ME.


See here : http://freaktab.com/forum/tv-player-...562#post701562

You do not know where it is or you supplied me with a FAKE PRODUCT.
I am now starting to question your honesty.

of course we have sent a true product.
we are informed they will send you a firmware to flash it.
please don't worry,we must be responsible for your problem.