Customer Service: Order Shipping, After-Sale Problem, Post Here!

[Monty94]

I have a M8S Pro Plus which has now stopped working after an update. Order number 4109014. Seems to be a common problem with these boxes.
Could a refund please be organised for this defective unit.
Thanks

[dcervi]

Sir, I just checked the email and Bella have already arrange the refund and replied your email hours ago.
Refund is usually issued within 2 working days.
For more details you can check your mailbox.
Thanks.
If you need further assistance on this case, feel free to message me.
Icy
Customer Support Team

Yep, I've got his email one hour after posting this here.

Thanks, and kind regards.


Enviat des del meu SM-G950F usant Tapatalk

[Rubytux]

I have received a M8S Pro Plus faulty device, i would like to ask for a refund

Order Number: 4148538

Received today 20/10/2017

I would like to request for a US$25 refund plus a 10% discount code

[GeekbuyingService]

Hi,

I've also got a defective Mecool M8S Pro+ (order number 4120897). I've been in contact with your support team member Bella, and on October 12th she offered a partial refund. I've sent two replies agreeing to the partial refund, but I haven't received any reply since then.

I was looking for information on this forum and I can see there are many users having the same problems due to a defective batch. I think you should give me a full refund as the received device is completely unusable.

Can you look at it, please?

Kind regards,

David Cervilla

Sir, I just checked the email and Bella have already arrange the refund and replied your email hours ago.
Refund is usually issued within 2 working days.
For more details you can check your mailbox.
Thanks.
If you need further assistance on this case, feel free to message me.
Icy
Customer Support Team

[GeekbuyingService]

Hello again.
I have just received the android boxes. Despite the assurances in the email i got ,about not sending boxes with defective emmc chips,ALL OF THEM, all SIX of them have defective emmc chips. ALL.

Please advice me on how to proceed,


My regards.

Sir,
I also find your email in the mailbox. I will advise the support team to reply your mail with a suggestion in priority.
Kindly please check your mailbox later for details.
Icy
Customer Support Team

[dcervi]

Hi,

I've also got a defective Mecool M8S Pro+ (order number 4120897). I've been in contact with your support team member Bella, and on October 12th she offered a partial refund. I've sent two replies agreeing to the partial refund, but I haven't received any reply since then.

I was looking for information on this forum and I can see there are many users having the same problems due to a defective batch. I think you should give me a full refund as the received device is completely unusable.

Can you look at it, please?

Kind regards,

David Cervilla

[mrvanity]

Sir,
I will let the team to confirm and reply you via email.
Kindly please have a check of your mailbox within the next 24 hours for the reply.

Icy
Customer Support Team

Hello again.
I have just received the android boxes. Despite the assurances in the email i got ,about not sending boxes with defective emmc chips,ALL OF THEM, all SIX of them have defective emmc chips. ALL.

Please advice me on how to proceed,


My regards.

[GeekbuyingService]

Hello
I did an order 4097612. August.Â* Â*We got many issues from the beginning. First it was my fault and i accept that but after... I asked so many things and i get answers if they are going to cost me, but when it is going to cost geekbuying i got no answer. They changed the subject or simply they do not care.Â*I am still waiting for the new phone.Â* They are telling me that I have to pay the tax when you have to send me again because the phone was not working properly. I have been talking but i was not getting answers. I am really disappointed. I would like any help and real answers

Sir,
I will DM you to let you know more about your case in details.
Or if you have further request on this case, feel free to message me.
I will try my best to help.
Icy
Customer Support Team

[GeekbuyingService]

Completely understand what you are saying. But personally I would rather take this offer than be left empty handed.

Noted with your request. Also forward your request to Shirley.
She will send you an email for further confirmation.
Kindly please check the mailbox for details.
Icy
Customer Support Team

[GeekbuyingService]

Hello,
I made a formal request to cancel my Order# 4172968 after about 2 weeks that my order is still in processing stage (even now), I needed it for a birthday gift and obviously could never have expected that it would take so much time to send, especially when it's written that the shipping time is 2-3 business days!
However, I was contacted by Debbie after more than 24 hours which turned a deaf ear and told me the order would be sent anyway.
I want to CANCEL my order, I don't need it anymore, I think my request was reasonable, especially when it's STILL in processing stage and not shipped yet.

Sir,
I have checked and confirmed that your order has been cancelled for a refund.
Kindly please wait some days for our operating the refund.
Also, since it is an international credit card payment, it may take some days for the payment back to your card. Please wait with patience.
If you need further help, feel free to message me.
Icy
Customer Support Team

[GeekbuyingService]

Geekbuying customer support (Shirley) offered USD$25 and 4% discount coupon. I replied that I expected a refund for faulty equipment that was reported within 3 weeks, or failing that, to quickly resolve the matter, at least USD$25.00 and a 10% discount coupon (which I thought was more than fair). Shirley ignored that and thanked me for 'confirmation' of accepting their 4% offer. This is a contradiction of what Icy offered in the above post i.e. a refund. I wonder if Geekbuying is aware of the damage that is being done to their reputation?

Sir, shirley did not notice your request of a 10% coupon and I have asked her to contact you for a further solution.
Feel free to contact me if you need further help.

Icy
Customer Support Team

[danluengo]

Hello
I did an order 4097612. August.   We got many issues from the beginning. First it was my fault and i accept that but after... I asked so many things and i get answers if they are going to cost me, but when it is going to cost geekbuying i got no answer. They changed the subject or simply they do not care. I am still waiting for the new phone.  They are telling me that I have to pay the tax when you have to send me again because the phone was not working properly. I have been talking but i was not getting answers. I am really disappointed. I would like any help and real answers

[4everAnoob]

Geekbuying customer support (Shirley) offered USD$25 and 4% discount coupon. I replied that I expected a refund for faulty equipment that was reported within 3 weeks, or failing that, to quickly resolve the matter, at least USD$25.00 and a 10% discount coupon (which I thought was more than fair). Shirley ignored that and thanked me for 'confirmation' of accepting their 4% offer. This is a contradiction of what Icy offered in the above post i.e. a refund. I wonder if Geekbuying is aware of the damage that is being done to their reputation?

Completely understand what you are saying. But personally I would rather take this offer than be left empty handed.

[4everAnoob]

Geekbuying customer support (Shirley) offered USD$25 and 4% discount coupon. I replied that I expected a refund for faulty equipment that was reported within 3 weeks, or failing that, to quickly resolve the matter, at least USD$25.00 and a 10% discount coupon (which I thought was more than fair). Shirley ignored that and thanked me for 'confirmation' of accepting their 4% offer. This is a contradiction of what Icy offered in the above post i.e. a refund. I wonder if Geekbuying is aware of the damage that is being done to their reputation?

To Shirley, my order number is 4149888, I would like to accept this offer of $25 return + 4% discount coupon.
I have sent an email about this as well.
Thanks.

[AndroYD]

Hello,
I made a formal request to cancel my Order# 4172968 after about 2 weeks that my order is still in processing stage (even now), I needed it for a birthday gift and obviously could never have expected that it would take so much time to send, especially when it's written that the shipping time is 2-3 business days!
However, I was contacted by Debbie after more than 24 hours which turned a deaf ear and told me the order would be sent anyway.
I want to CANCEL my order, I don't need it anymore, I think my request was reasonable, especially when it's STILL in processing stage and not shipped yet.