Customer Service: Order Shipping, After-Sale Problem, Post Here!

[Ozman]

would you please help to give a last try on it?

http://freaktab.com/forum/tv-player-support/amlogic-based-tv-players/s905x/others-aml-s905x/firmware-roms-tools-bx/673616-firmware-stock-ota-img-mecool-m8s-pro-plus-android-7-1-1-amlogic-s905x-2gb-16gb-tv-box-20170927?p=678476#post678476

if this does not work, we will apply a refund on the item.

Icy
Customer Support Team

Geekbuying customer support (Shirley) offered USD$25 and 4% discount coupon. I replied that I expected a refund for faulty equipment that was reported within 3 weeks, or failing that, to quickly resolve the matter, at least USD$25.00 and a 10% discount coupon (which I thought was more than fair). Shirley ignored that and thanked me for 'confirmation' of accepting their 4% offer. This is a contradiction of what Icy offered in the above post i.e. a refund. I wonder if Geekbuying is aware of the damage that is being done to their reputation?

[GeekbuyingService]

Hi.

Order number: #4181621

I haven't yet received this order that I made on Thursday 12-October and am unable to check the tracking status on the courier website using the Tracking number provided as the status returned is We do not have information for this shipping number.

Can you help?

thanks,

Sir,

I am now asking our logistic dept. to have a further check on the tracking info.
Will update you via DM as soon as I receive the feedback.
Kindly please wait for my further message.
Thanks.

Icy
Customer Support Team

[GeekbuyingService]

Order 4123346 - MECOOL M8S pro +

Ongoing saga. Your team has proposed a solution of partial refund which is not ideal but I accepted in the interest of moving forward. I have replied in an email but there has been no response for the last two days. How can I confirm that the proposal is being progressed?

Thanks

Sir,

We have received your email on 10.17 and I will let the team to reply your email within 24 hours for further operation.
Kindly please check your mailbox later for details.

Icy
Customer Support Team

[GeekbuyingService]

Hi, I also have an Mecool M8S Pro plus which had freezes and now does not boot anymore, Order #4127442. I suspect my unit has the detective eMMC. I emailed on 7 & 18 october the customer service, about this problem.
I would like to receive an refund, thanks!

Sir,

We have received your email on 10.18 and the team will reply your email within 24 hours.
Kindly please check your mailbox later for details.

Icy
Customer Support Team

[GeekbuyingService]

6 days now and still now email....Order #4124158.

Sir,

I just checked the mailbox that the team had replied you on 9-26 / 10-8 / 10-13 and then no further reply from you.
If you have not receive the email, I can DM you the message or ask the team to send you the reply emails again.

Icy
Customer Support Team

[GeekbuyingService]

Hi.

Order number: #4176914

Order Date: 10/9/2017
Order Status: Payment Confirmed (Processing)
Shipping: in 2-7 business days

Still no shipping What's up with my order?

Thanks,

Sir,

I also find your email in the mailbox.
The support team will reply your mail in priority within 24 hours.
Kindly please check your mailbox later for detailed information.

Icy
Customer Support Team

[GeekbuyingService]

ORDER 4079812

Geekbuying doesn't answer my mail anymore, I return a defective product to china and geekbuying didn't respecct the deal we had on email about refunding partially my return shipping fee.
the deal we had is to refund my tv box + 35$ CAN of my shipping fee. i only receive the refund for my tv box and i lose big money.

Le 2017-08-18 à 03:59, GeekBuying AfterSale Support a écrit :
Dear XXX XXXXXXXX,
Greetings from Geekbuying!
thanks for your tracking number and your understanding ,
as we agreed in the previous email.
we will refund you CAD 103.08 + CAD 35 when your returned package is delivered .
Any news will keep informed.
Best regards
Shirley

(i bought this tv box on rebate at 79.89 so for sure i didn't expect 103,08$ but i want my 35$ of shipping fee as promise)
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

HEY i paid a defective tv box 80$

i had to paid 56$ for return fees
to finally get a 80$ refund ? what a stupid joke seriously i lose 55$ overall

Sir,
I will let the team to double confirm the refund amount and reply you via email.
Kindly please have a check of your mailbox within the next 24 hours for the reply.

Icy
Customer Support Team

[GeekbuyingService]

Hello.
I have made an order yesterday with number #4189611 regarding six Mecool pro+ boxes from european warehouse. (i saw the topics about the problems after i made the order)
I have asked you via email to confirm via that these boxes dont have the faulty emmc ships before sending the order.If you could not guarantee it, then cancel the order and refund.
You did not reply to my email.Instead i got a email with a tracking number today from DHL. The items are not shipped yet. (only Shipment information received from DHL)

Again i ask you to confirm that the boxes i receive will not have falty emmc chips or else cancel the order and refund.
My regards.



P.S. This is the mail i sent you yesterday
"Hello.
I just made an order with number #4189611.
I have just read that some batches of these products have defective emmc memory chips.

Please confirm via responding to this email that the android boxes you will ship , WILL NOT have defective memory chips.

If you cant guarantee it, please cancel the order and issue a full refund.


My regards."

Sir,
I will let the team to confirm and reply you via email.
Kindly please have a check of your mailbox within the next 24 hours for the reply.

Icy
Customer Support Team

[sirzur]

Order 4123346 - MECOOL M8S pro +

Ongoing saga. Your team has proposed a solution of partial refund which is not ideal but I accepted in the interest of moving forward. I have replied in an email but there has been no response for the last two days. How can I confirm that the proposal is being progressed?

Thanks

[Jeroen06]

Hi, I also have an Mecool M8S Pro plus which had freezes and now does not boot anymore, Order #4127442. I suspect my unit has the detective eMMC. I emailed on 7 & 18 october the customer service, about this problem.
I would like to receive an refund, thanks!

[satkingno]

Hello Sir,

Well received your information and request.
I have forwarded your case to the after-sale team with your preferred solution and ask them to contact you via email.
Kindly please check your mailbox within the next 24 hours for the reply.
If you need any further help, feel free to contact me.
Icy
Customer Support Team

6 days now and still now email....Order #4124158.

[soulgazer]

Hi.

Order number: #4176914

Order Date: 10/9/2017
Order Status: Payment Confirmed (Processing)
Shipping: in 2-7 business days

Still no shipping What's up with my order?

Thanks,

[ec41hw]

Hi.

Order number: #4181621

I haven't yet received this order that I made on Thursday 12-October and am unable to check the tracking status on the courier website using the Tracking number provided as the status returned is We do not have information for this shipping number.

Can you help?

thanks,

[malfrat]

ORDER 4079812

Geekbuying doesn't answer my mail anymore, I return a defective product to china and geekbuying didn't respecct the deal we had on email about refunding partially my return shipping fee.
the deal we had is to refund my tv box + 35$ CAN of my shipping fee. i only receive the refund for my tv box and i lose big money.

Le 2017-08-18 à 03:59, GeekBuying AfterSale Support a écrit :
Dear XXX XXXXXXXX,
Greetings from Geekbuying!
thanks for your tracking number and your understanding ,
as we agreed in the previous email.
we will refund you CAD 103.08 + CAD 35 when your returned package is delivered .
Any news will keep informed.
Best regards
Shirley

(i bought this tv box on rebate at 79.89 so for sure i didn't expect 103,08$ but i want my 35$ of shipping fee as promise)
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

HEY i paid a defective tv box 80$

i had to paid 56$ for return fees
to finally get a 80$ refund ? what a stupid joke seriously i lose 55$ overall

[mrvanity]

Hello.
I have made an order yesterday with number #4189611 regarding six Mecool pro+ boxes from european warehouse. (i saw the topics about the problems after i made the order)
I have asked you via email to confirm via that these boxes dont have the faulty emmc ships before sending the order.If you could not guarantee it, then cancel the order and refund.
You did not reply to my email.Instead i got a email with a tracking number today from DHL. The items are not shipped yet. (only Shipment information received from DHL)

Again i ask you to confirm that the boxes i receive will not have falty emmc chips or else cancel the order and refund.
My regards.



P.S. This is the mail i sent you yesterday
"Hello.
I just made an order with number #4189611.
I have just read that some batches of these products have defective emmc memory chips.

Please confirm via responding to this email that the android boxes you will ship , WILL NOT have defective memory chips.

If you cant guarantee it, please cancel the order and issue a full refund.


My regards."