Customer Service: Order Shipping, After-Sale Problem, Post Here!

[waddou]

Hello ,
i have buyed the JJRC H49 SOL, order number #4159685 but when i tryed to play with, it just can't fly !
You can see photos.

How to proceed , do i have to send it back to get a new one . I have paid insurance.

[GeekbuyingService]

WTF, Just got another email wanting me to send another email to Geekbuying. Just send ME my VACUUM that I paid for and you did not ship to me!!!!

Here is the email I just received:

"
Hi,dear sir or madam

I am writing to tell you that you can contact our tracksale team by sending email to this: [email protected]
About change address/shipping method, order status, tracking information, custom clearance
They will help you with more experienced.

Sincerely,
Sue
Customer Service Representative
Geekbuying
www.geekbuying.com "

Edit: My problem is not with shipping, or tracking. YOU have not shipped the DA*N VACUUM, so how can I track it??????????

Please just ignore this email.
Since we have divided the team into 3 groups, if you send emails to pre / tracking / aftersale, each team will reply your email.
And, we never say we will not send you the missing robot.
As I mentioned, Shirley has already arrange the shipment to send you the robot.
The inside process will need 2-3 working days to place a new order record and pack and then send to the carrier company.
Shirley will email you once the tracking number is updated, within this week.

Icy
Customer Support Team

[clarkss12]

WTF, Just got another email wanting me to send another email to Geekbuying. Just send ME my VACUUM that I paid for and you did not ship to me!!!!

Here is the email I just received:

"
Hi,dear sir or madam

I am writing to tell you that you can contact our tracksale team by sending email to this: [email protected]
About change address/shipping method, order status, tracking information, custom clearance
They will help you with more experienced.

Sincerely,
Sue
Customer Service Representative
Geekbuying
www.geekbuying.com "

Edit: My problem is not with shipping, or tracking. YOU have not shipped the DA*N VACUUM, so how can I track it??????????

[clarkss12]

Shirley was trying to ask you to confirm if it is the robot that is missing from the attached picture so that she can proceed a new shipment.
And I have just talked with the team about this case. They will arrange to place a new order for the missing robot today and once the shipment is sent, you shall receive the notification email.
If not, you can message me to get the tracking number.
Icy
Customer Support Team

When are you going to send me my vacuum that I have ALREADY paid for??? This is REALLY TOTALLY UNACCEPTABLE!!! You have all the pictures and videos, Showing what was in that package you sent ME!! THERE was NO VACUUM in that package.

[clarkss12]

Shirley was trying to ask you to confirm if it is the robot that is missing from the attached picture so that she can proceed a new shipment.
And I have just talked with the team about this case. They will arrange to place a new order for the missing robot today and once the shipment is sent, you shall receive the notification email.
If not, you can message me to get the tracking number.
Icy
Customer Support Team

Thank you, that would be nice.

[clarkss12]

Oh Clark,
you must have orderd the smallest vaccuum cleaner robot of the world.

JD

Hahaha, yes, but I guess in China that vacuum is tiny, since it can fit into that package with the other extras I purchased......

[JDfense]

Oh Clark,
you must have orderd the smallest vaccuum cleaner robot of the world.

JD

[GeekbuyingService]

Thank you for the reply, but all of this should not have been necessary. Knowing what items I purchased, and what was in that SMALL package, there was NO way that vacuum was in that package. I was charged over $70 US for shipping. You should have shipped my vacuum last week as a priority.


Edit: I just received this email from your company, and have no idea what it means.

Dear Ron,

Greetings from Geekbuying.

sorry for the late reply ,please don't send us emails frequently,we may not receive it .

please check if it is the Robot is missing as it shows in the attached picture .

we will send a reshipment for you .

Best regards

Shirley



Customer Service Representative

Geekbuying

www.geekbuying.com

Edit 2: here is the link to all the pictures and video. THERE IS NO VACUUM in THAT PACKAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!

https://www.dropbox.com/sh/uos6len52...Gcax6Fhma?dl=0

Shirley was trying to ask you to confirm if it is the robot that is missing from the attached picture so that she can proceed a new shipment.
And I have just talked with the team about this case. They will arrange to place a new order for the missing robot today and once the shipment is sent, you shall receive the notification email.
If not, you can message me to get the tracking number.
Icy
Customer Support Team

[clarkss12]

Sir,

Sincerely apologize for this shopping experience.
I have checked your case and email history and will ask the team to reply your email with a solution within 12 hours.
As soon as confirmed that the Robot is missing, we will arrange to ship you one at the earliest time.
For more details, kindly please wait for the email reply for details.
If you need any further help, please feel free to DM me to follow up.

ps, just want to let you know why your emails are not replied on time.
The support team replied the email according to the receiving time. If you keep sending emails, the receiving time will count from the latest email which will keep postponed the reply time. Like the email was sent on 10-18 / 19 / 20, and then there is a weekend for 21 / 22, which made the reply time postponed to today.

Icy
Customer Support Team

Thank you for the reply, but all of this should not have been necessary. Knowing what items I purchased, and what was in that SMALL package, there was NO way that vacuum was in that package. I was charged over $70 US for shipping. You should have shipped my vacuum last week as a priority.


Edit: I just received this email from your company, and have no idea what it means.

Dear Ron,

Greetings from Geekbuying.

sorry for the late reply ,please don't send us emails frequently,we may not receive it .

please check if it is the Robot is missing as it shows in the attached picture .

we will send a reshipment for you .

Best regards

Shirley



Customer Service Representative

Geekbuying

www.geekbuying.com

Edit 2: here is the link to all the pictures and video. THERE IS NO VACUUM in THAT PACKAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!

https://www.dropbox.com/sh/uos6len52...Gcax6Fhma?dl=0

[GeekbuyingService]

I have been purchasing items from Geekbuying for about four years now, and they have always done me right. Even when my new Tronsmart Ara X5 died within 10 days of purchase, they replaced it, and was in my hands in 4 days, awesome service.

My latest purchase has not been so pleasant, I ordered the *** [Package B]Xiaomi Mi Robot Vacuum Cleaner Robot + 2 x Side Brushes + 2 x Cleaner Filter + 1 x Rolling Brush + 1 x Virtual Wall**, September 30, 2017 for a total of $360.08 US.

On October 17, I received ONE package which had the "extras" (2 x Side Brushes + 2 x Cleaner Filter + 1 x Rolling Brush + 1 x Virtual Wall), but NO Robot!! I emailed their after sales support with all the information they need to complete my order and send my my ROBOT vacuum.

After a couple of emails, they asked me to make a video showing what was in the package, which I did. After sending them more emails with links to the video, they stopped responding to me... I then filed a preliminary complaint with PayPal.

A responsible company, would have emailed me apologizing for their error and would have promptly shipped me my Robot Vacuum that THEY neglected to ship. But NO, they want to make me jump through whoops, just to receive the item which I paid for....

Order Number: #4167093

Order Date: 10/1/2017
Order Status: Shipped
Shipping Method: DHL ECONOMY
Shipping Date: 10/10/2017 12:00:00 AM
Tracking Number:

Sir,

Sincerely apologize for this shopping experience.
I have checked your case and email history and will ask the team to reply your email with a solution within 12 hours.
As soon as confirmed that the Robot is missing, we will arrange to ship you one at the earliest time.
For more details, kindly please wait for the email reply for details.
If you need any further help, please feel free to DM me to follow up.

ps, just want to let you know why your emails are not replied on time.
The support team replied the email according to the receiving time. If you keep sending emails, the receiving time will count from the latest email which will keep postponed the reply time. Like the email was sent on 10-18 / 19 / 20, and then there is a weekend for 21 / 22, which made the reply time postponed to today.

Icy
Customer Support Team

[GeekbuyingService]

Hi again. Not received any of these mails, unfortunately. Can you please ask them to try and send again? Regards

Sir, I will DM for details. Kindly please check your message box.
Icy
Customer Support Team

[GeekbuyingService]

I have a M8S Pro Plus which has now stopped working after an update. Order number 4109014. Seems to be a common problem with these boxes.
Could a refund please be organised for this defective unit.
Thanks

Sir,

I have forwarded your request to the support team and ask them to send you and email to follow up in priority.
Kindly please check your mailbox later.

Icy
Customer Support Team

[GeekbuyingService]

I have received a M8S Pro Plus faulty device, i would like to ask for a refund

Order Number: 4148538

Received today 20/10/2017

I would like to request for a US$25 refund plus a 10% discount code

Noted and also find your email in the mailbox.
The support team will reply your mail in priority.
Kindly please check your mailbox later for detailed information.

Icy
Customer Support Team

[clarkss12]

I have been purchasing items from Geekbuying for about four years now, and they have always done me right. Even when my new Tronsmart Ara X5 died within 10 days of purchase, they replaced it, and was in my hands in 4 days, awesome service.

My latest purchase has not been so pleasant, I ordered the *** [Package B]Xiaomi Mi Robot Vacuum Cleaner Robot + 2 x Side Brushes + 2 x Cleaner Filter + 1 x Rolling Brush + 1 x Virtual Wall**, September 30, 2017 for a total of $360.08 US.

On October 17, I received ONE package which had the "extras" (2 x Side Brushes + 2 x Cleaner Filter + 1 x Rolling Brush + 1 x Virtual Wall), but NO Robot!! I emailed their after sales support with all the information they need to complete my order and send my my ROBOT vacuum.

After a couple of emails, they asked me to make a video showing what was in the package, which I did. After sending them more emails with links to the video, they stopped responding to me... I then filed a preliminary complaint with PayPal.

A responsible company, would have emailed me apologizing for their error and would have promptly shipped me my Robot Vacuum that THEY neglected to ship. But NO, they want to make me jump through whoops, just to receive the item which I paid for....

Order Number: #4167093

Order Date: 10/1/2017
Order Status: Shipped
Shipping Method: DHL ECONOMY
Shipping Date: 10/10/2017 12:00:00 AM
Tracking Number:

[satkingno]

Sir,

I just checked the mailbox that the team had replied you on 9-26 / 10-8 / 10-13 and then no further reply from you.
If you have not receive the email, I can DM you the message or ask the team to send you the reply emails again.

Icy
Customer Support Team

Hi again. Not received any of these mails, unfortunately. Can you please ask them to try and send again? Regards