Customer Service: Order Shipping, After-Sale Problem, Post Here!

[ironeagle]

i ordered 3 tv boxes on November 13, shipping date was November 15, and it was processed at EMS facility on November 21. Seems kind of slow for registered air mail, says 7-15 business days I believe. Order # 4240582

Thank You

[Hunter20nov]

Hello my Order Number : 4225745
My Order Date is : 11/9/2017
Status : Payment Confirmed (Proscessing)

Now we have mid DEC but package diddnt arrive....

[GeekBuying_Rep]

Hi I have just received my order for MECOOL M8S PRO Plus Android 7.1.1 Amlogic S905X 2GB/16GB WIFI 4Kx2K@60fps VP9 HDR10. #4318100

This item is of the well reported faulty EMMC batch. SEC 701. KLMAG1 JENB. Which means this device has a hardware fault, and will become faulty, and will fail with any future firmware updates. Rendering this device useless.

I would like a refund please.

My e-mail is registered under my order on geekbuying.

really sorry to hear that,we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[GeekBuying_Rep]

Problem with order : 4326789 the order it’s paid ,still en processing but the buyer dont send me the track number , pleaz i want information
Date of sale 11/12/2017

sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply asap.

[chaosengine]

Hi I have just received my order for MECOOL M8S PRO Plus Android 7.1.1 Amlogic S905X 2GB/16GB WIFI 4Kx2K@60fps VP9 HDR10. #4318100

This item is of the well reported faulty EMMC batch. SEC 701. KLMAG1 JENB. Which means this device has a hardware fault, and will become faulty, and will fail with any future firmware updates. Rendering this device useless.

I would like a refund please.

My e-mail is registered under my order on geekbuying.

[Slim 99]

Problem with order : 4326789 the order it’s paid ,still en processing but the buyer dont send me the track number , pleaz i want information
Date of sale 11/12/2017

[GeekBuying_Rep]

Order Payment Date: 2017/11/25 Order Status:Processing
Order：4275339
Order Date: 2017/11/25

I haven't received the item yet. I haven't received the tracking number yet.

sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply asap.

[GeekBuying_Rep]

12-05-2017, 12:44


12-05-2017, 22:21


12-06-2017, 08:35


Hi Guys, is this common? you order with Geekbuying on 11/26/2017 and pay express delivery fees with DHL and the package still didn't arrive yet? I've wrote to Geekbuying last week and they replied that DHL has a big load that they are not handling in time because of the amount of orders, I wrote to DHL but no reply, the DHL tracking number shows the package is still in Hong Kong for over 13 days. Does any one received an order made after 11/26/2017 with destination eastern-central Europe?

sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply asap.

[GeekBuying_Rep]

My order number is 4328851

alright,we have transferred your message to our customer service, they will check it and give you a reply asap.

[malters]

Order Payment Date: 2017/11/25 Order Status:Processing
Order：4275339
Order Date: 2017/11/25

I haven't received the item yet. I haven't received the tracking number yet.

[CardinalPuffPuff]

My order number is 4328851

I ordered a Vorke V2 mini PC. I got an email from Geekbuying saying the model is no longer being produced. So I replied saying giving a link to another model, slightly lower spec, is OK for me. I sent this email a few times but I get no reply. Geekbuying ignored me for days already. Here is the alternative model which is in stock

https://www.geekbuying.com/item/VORKE-V2-Plus-Ubuntu-16-04-Intel-Skylake-I5-7200U-8GB-128GB-Mini-PC-388642.html

[nowazee]

12-05-2017, 12:44

Order #4284617
Order Date: 11/26/2017
It's realy insane that I should pass through other channel than the official one to get my order's status changed from processing to delivery, no response to emails no chat staff available, I wonder why i paid additional costs for express delivery if since the 26th the order is still in processing status till the time of writing this (over 9 working days), I must say this in not good experience for my first purchase.

12-05-2017, 22:21

Hi, I will ask the support team to send you the detailed shipment schedule of your order via email.
Kindly please have a check later. For further information, you can email with the team.

12-06-2017, 08:35

I have received my tracking number and waiting for update from delivery service. Thanks Freaktab

Hi Guys, is this common? you order with Geekbuying on 11/26/2017 and pay express delivery fees with DHL and the package still didn't arrive yet? I've wrote to Geekbuying last week and they replied that DHL has a big load that they are not handling in time because of the amount of orders, I wrote to DHL but no reply, the DHL tracking number shows the package is still in Hong Kong for over 13 days. Does any one received an order made after 11/26/2017 with destination eastern-central Europe?

[CardinalPuffPuff]

Hello,could you please tell us your order number?

My order number is 4328851

[GeekBuying_Rep]

I ordered a Vorke V2 mini PC from Geekbuying. Got a mail to say that the item was no longer being manufactured. So I emailed them to ask if they can give me an alternative model, which is slightly downgraded (lite model with no video out on USB-C - not a big deal for me).

I can't get a response to any of my emails. How do I get them to talk to me?
VORKE V2 Plus Mini PC Ubuntu 16.04 Intel Skylake I5-7200U 8GB RAM 128GB SSD IEEE 802.11 ac WIFI Gigabit LAN HDMI USB 3.1 Type-C

Hello,could you please tell us your order number?

[GeekBuying_Rep]

I received an email but still no change in my order... PLEASE SHIP ASAP!!! My order was placed 2 weeks again and now I am worried my gift will not arrive in time.
You have also had my money for 2 weeks!!! This is such horrible customer service. If I don’t see an update by tomorrow on my account I will be canceling my order and placing with a competitor.. regards
Eric

#4306682
sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply asap.