Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

My order is #4338838

I am experiencing freezes with my mecool m8s pro+ .. I suspect that I have faulty eMMC as described here:

http://freaktab.com/forum/tv-player-support/amlogic-based-tv-players/s905x/others-aml-s905x/firmware-roms-tools-bx/659305-rom-mecool-m8s-pro-tvstock-nexus-rom-android-tv-7-1

can you please advise what you can do? thx

4338838 sorry to hear that, we have transferred your message to our customer service, they will check it and give you a answer soon.

[GeekBuying_Rep]

One week later, after:



I only got an email asking to check again if the item is indeed not correct ("would you check if the datas in your tablet is same with it in the description").
So I have send (again) the picture of the delivered laptop box.

So:
31-01-2018 Delivered a wrong laptop (ezbook 3L pro in stead of 3 pro.
31-01-2018 Send email to aftersales (still no reply)
03-02-2018 Send anothr email, this time including picture of the wrong laptop
09-02-2018 PLaced a post on this forum (freaktab.com)
11-02-2018 respons of Geekbyuing, "please check if it is the wrong item"
11-02-2018 Send reply with a picture of the delivered / wrong laptop
radiosilence
18-02-2018 another post on freakrab

This radiosilence seems something not strange for geekbuying.

I will contact my credit card company for help, in the mean time I am still hoping geekbyuing will have a good solution.

4413313 really sorry for the inconvenience,as we were in Spring festival,our customer service can't give you a reply in time.
now we have informed them to check it and give you a answer soon.

[GeekBuying_Rep]

Hi - let me show you how geekbuying is acting badly with order 4146753 for month.
Got a Mecool M8S pro+ with defective EMMC. Paid double for insurance and delivery.
2nd device never reached me. First device is bricked. No refund.

30 emails so far. They never solved the problem or refunded anything.

this is really bad. Be warned folks !!

here is the whole conversation - unbelievable..

---------------------------------------------------------------

4146753 Mecool M8s pro Kodi 经常崩溃 德国 已收到1周
Posteingang
x
GeekBuying AfterSale Support <[email protected]>

12.10.17

an mich

Dear Michael xxxxx,

Greetings from Geekbuying.

sorry for the late reply ,we are not working from 1th to 8th because of the National Day.

would you please make it factory reset and check again if possible ?

if it still doesn't work ,then we will come with a solution.

Should you have any further questions, please do not hesitate to contact us.

Best regards

Shirley



Customer Service Representative

Geekbuying



12.10.17

an GeekBuying
Hello Shirley,

I already made a factory reset before I tried to flash the official Firmware update.
I downloaded it from your blog as published here :
http://blog.geekbuying.com/2017/09/mecool-m8s-pro-plus-android-7-1-1-amlogic-s905x-2gb16gb-tv-box-firmware-update-20170927/

But the update failed and the device is bricked.

What you can´t know is that I am a retired It Specialist. I worked in a university data center.
So before I try to flash something new - I always do a factory reset, a check of the SD Card i use to provide the update file and a check of the source where I downloaded the update from.

Indepandent ROM developers in the freaktab forum investigated the issue with the faulty eMMC chip. In the meantime the hardware layout of the devices was changed. Newer devices have a KMC ( Kingston) eMMC Chip and already the newest firmware! And these newer ones do not have any problems.

The faulty chip in my device can´t be changed because its soldered. Sending it back to china makes no sense because of the costs.
I can throw it in the garbage bin.

And I hope u will have a solution for me. All I wan´t is a working device..

Best regards

Michael

P.S.: Be assured I would make a positive statement in the forums I use if you will help me - telling the users that geekbuying made a real good job when I needed aftersale support..
GeekBuying AfterSale Support <[email protected]>

13.10.17

an mich

Dear Michael xxxx,

Greetings from Geekbuying.

thanks for your information,how about you make a payment for the shipping fee 10usd ,payment link was sent to your email .

and i will arrange a new one for you .

13.10.17

an GeekBuying

Hello Shirley,
thats ok for me. I have just paid and added insurance.
I hope the next TV Box does not have the same issues.
Best regards
Michael

16.10.17

an GeekBuying
Hello Geekbying,
Order Number: #4183498

Please do not use TNT for shipping as I have chosen.

I did not know that they will charge a handling fee of 25 euro in Germany.

Please use registered Airmail instead.

Thank you

Best regards
GeekBuying AfterSale Support <[email protected]>

20.10.17

an mich

Dear Michael xxxx,

Greetings from Geekbuying.

thanks for your information,we receive your payment .

i will arrange a new one for you .

tracking number will be informed as soon as it update.


23.10.17

an GeekBuying
Hello,

can you please tell me when Order Number: #4183498 will be shipped - as promised ?

Thank you

Best regards

GeekBuying AfterSale Support <[email protected]>

26.10.17

an mich

Dear Michael xxxx,

Greetings from Geekbuying.

your new replacement was sent by 2017/10/23 .

tracking number is RS970038617NL,please check it on www.17track.net

hope it will arrive soon :)


26.10.17

an GeekBuying
Great, thank you so much!

Greetings from Germany
GeekBuying AfterSale Support <[email protected]>

30.10.17

an mich

Dear Michael,

Greetings from Geekbuying.

you are welcome ,please let me know if it arrive .


30.10.17

an GeekBuying
Hi Shirley,

I´m sorry for mailing you again. Maybe tracking is wrong, but it still tells me :

2017-10-26 01:48 The item is ready for shipment

So - if this information is correct then it is still not shipped.

I will inform you if it arrives..

Best regards
GeekBuying AfterSale Support <[email protected]>

02.11.17

an mich

Dear Michael,

Greetings from Geekbuying.

for the tracking information for RS970038617NL,please check it here :

"2017-10-27 09:48 The item has left the originating country"


02.11.17

an GeekBuying
Noted with thanks.
Best regards
GeekBuying AfterSale Support <[email protected]>

06.11.17

an mich

Dear Michael,

Greetings from Geekbuying.

you are welcome ,please let me know when it arrive .


21.11.17

an GeekBuying
Dear Shirley,

I want to let u know, that my replacement device Mecool M8S pro + with Tracking nr RS970038617NL has not arrived until yet.
Last entry is from Nov 4th. Nothing more till then.

I am bit sad about this.
Meanwhile I ordered another M8S pro + because geekbuying has it now on stock in Germany. The device was delivered within 2 days!

Isn´t it possible to give me a replacement out of german Stock ?

Or is the replacement still on its way?

Best regards

GeekBuying AfterSale Support <[email protected]>

28.11.17

an mich

Dear Michael Gerke,

Greetings from Geekbuying.

the tracking number for your new replaced tv box is RS970038617NL.

"2017-11-04 12:32 The item has been processed in the country of destination"

please contact your local post office about it .

Sincerely Yours


28.11.17

an GeekBuying
Dear Shirley

I already tried that. But the tracking number is unknown in Germany.
And I noticed a chance if I track it with 17track.
As deliverer DHL was shown earlier.
Now tracking shows CHINA POST as deliverer.

So I only can assume that German authorities refused the package and it is on the way back to China.

However - to be on a secure side as a customer I have chosen and paid package insurance.
Because I did not want to get in trouble if something with delivery is going wrong and the package does not reach me.

I had no problems with other orders I have choosen from geekbuying.
So I hope you will bring this case to an good end after all.

Best regards
GeekBuying AfterSale Support <[email protected]>

30.11.17

an mich

Dear Michael xxxx,

please wait one more week,

if it returned there will be information on the tracking website.

if it still not arrive ,we will come with a solution.


06.12.17

an GeekBuying
Dear Shirley,

another week later there is still nothing new. Did not receive the device. No new tracking information.
Thats sad.

Best regards
GeekBuying AfterSale Support <[email protected]>

13.12.17

an mich

Dear Michael,

Greetings from Geekbuying.

thanks for your time ,should we send it again or just refund you ,kindly let us know .

Should you have any further questions, please do not hesitate to contact us.

Sincerely Yours

14.12.17

an GeekBuying
Dear Shirley,

please send it again. Can you please tell me the new tracking number? Thank you.

Best regards
GeekBuying AfterSale Support <[email protected]>

19.12.17

an mich

Dear Michael xxxxx,

Greetings from Geekbuying.

thanks for your confirmation,i will arrange it again.

Any news will keep informed.
GeekBuying AfterSale Support <[email protected]>

19.12.17

an mich

Dear Michael xxxxx,

Greetings from Geekbuying.

unfortunately just checked that the Mecool M8s pro Kodi is not available for the moment ,

how about we partially refund you 25euros ,you can buy another new one ,is that okay ?


19.12.17

an GeekBuying
Dear Shirley,

the article is still available at DE Warehouse in Germany. I live in Germany. All orders i made from there reached me without problems within 3 days.

I have paid for the Article with shipping, for extra shipping again plus 2 times for insurance.

So where is the problem so send me the device from De Warehouse ?

Best regards
GeekBuying AfterSale Support <[email protected]>

26.12.17

an mich

Dear Michael xxxxx,

Greetings from Geekbuying.

because the tv box has been used for one week,the partial refund proposal ok ?

if there is no problem,i will arrange it for you ,so you can buy another tv box .


30.12.17

an GeekBuying
ok. Refund my money, please.

My paypal account is: xxxxxxxxxxxxxx

Best regards
GeekBuying AfterSale Support <[email protected]>

5. Jan.

an mich

Dear Michael xxxxxx,

Greetings from Geekbuying.

thank you for your confirmation,

i will arrange a refund 15euros for the order ,because it has been used for one week.

according to Geekbuying Return Policy: http://www.geekbuying.com/help/Customer_service/return_policy

You can see only 7days disliked item and DOA can get replacement or a full refund,


30. Jan.

an GeekBuying
ok - another month without refunding anything to me.

In this case we have now 28 emails.

This is what you said on Dec. 19th 2017 :

Dear Michael xxxxxx,

Greetings from Geekbuying.

unfortunately just checked that the Mecool M8s pro Kodi is not available for the moment ,

how about we partially refund you 25euros ,you can buy another new one ,is that okay ?

Should you have any further questions, please do not hesitate to contact us.

Sincerely Yours

Shirley



Customer Service Representative

Geekbuying

And what happened ? NOTHING !

Its enough now. This is the last time I will send you an email.

But I tell you, what I will do, if you will do nothing again.

I am a registered user in all important forums about Android TV Boxes and chinese warehouses.

I will post all 28 emails public in those forums to show other users how you cheat and treat your customers, although I have paid 2 times and also paid 2 times for insurance.

I will do that at the end of next week - so there is enough time for you to refund my money.
GeekBuying AfterSale Support

8. Feb. (vor 5 Tagen)

an mich

Dear Michael xxxxxx,

Greetings from Geekbuying.

sorry for the delay in response, ,there are too many emails recently ,there maybe some delay in replying .

ok,would you send us a video to show the problem if possible ?

then i will arrange the refund for you .


Anhänge12:32 (vor 1 Stunde)

an GeekBuying
Video makes no sense, because device is not booting after official firmware update.
The reason is - as said ealier - a defective EMMC chip : chipset KLMAG1JENB - B041 SEC 713
See the picture I´ll send with this mail. Mecool has changed the hardware layout because of that.

The whole series has this problem as posted and stated out in several forums like fraktab etc.

so please stop dicussing and refund my money after 30 emails..

4146753 really sorry to hear that, we have transferred your message to our customer service [email protected], they will give you a solution soon.
please don't worry,we must be responsible for your order and process your problem.

[GeekBuying_Rep]

Hi Geekbuying may I get any information about state of my order with number 4435064? Few days ago the payment was confirmed, but nothing else about shipping or any other process. Thank you

4435064 alright,we have transferred your message to our customer service, they will check it and give you a answer soon.

[GeekBuying_Rep]

Order Number: 4375946.
Dear Geekbuying, I have been contacted by support yet again and the response is the same.
For anyone reading this please note, I have received a brand new Mecool K3 Pro TV box that has a problem with displaying and recording DVB-T2 broadcasts, DVB-T and DVB-S/S2 broadcasts are fine.
I have had this problem from new and contacted Geekbuying within 2 days of receiving the product. Despite telling them that I wouldn't accept a repair on a faulty from new item, they insist on asking me to return it to China for repair.
If that isn't bad enough, I had paid for the option to return this to a European warehouse and despite pointing this out to them, they are still telling me to send it to China.
I am not happy with the service I have received to date so I may end up talking to my credit card company. If I were to send this item back using Royal Mail as Geekbuying suggests, then there is no tracking for China, if I send it back to Europe - the option I paid extra for, then the item can be tracked.
Strange isn't it that you want me to send this back to China using an untrackable method.

4375946 sorry to hear that, we have transferred your message to our customer service, they will check it and give you a answer soon.

[GeekBuying_Rep]

UPDATE: PARCEL SHIPPED

Dear Geekbuying,
usually, shipping from IT warehouse is in day or two, but my order #XXXXX from february 7th did'n shipped yet? Can you check.

Hello sir,

have you received your package?
if not,could you please tell us your order number?

Regards,

[clarkss12]

↵I know you are on holiday, but when you return, you have to contact the manufacturer of the Mecool boxes. I purchased one of the Mecool M8S Pro L with Bluetooth Voice remote, but the Bluetooth and mic do not work.... Please advise. From my testing, it appears that the remote is not Bluetooth enabled. The IR functions work, but not Bluetooth.
https://www.geekbuying.com/item/MECO...ol-392472 Edit: Problem solved. To pair the Bluetooth remote, under "More settings" go to Bluetooth and enable it. Hold the center "OK" button while depressing the voulme down rocker "-", it will find the remote and pair it.

[yeahman45]

My order is #4338838

I am experiencing freezes with my mecool m8s pro+ .. I suspect that I have faulty eMMC as described here:

http://freaktab.com/forum/tv-player-support/amlogic-based-tv-players/s905x/others-aml-s905x/firmware-roms-tools-bx/659305-rom-mecool-m8s-pro-tvstock-nexus-rom-android-tv-7-1

can you please advise what you can do? thx

[RISCy Dude]

Radio silence may be from Chinese holiday. Hope you get it worked out.

http://freaktab.com/forum/advertisers-and-vendor-support-area/geekbuying-com/24284-customer-service-order-shipping-after-sale-problem-post-here?p=708312#post708312

[tsuranim]

One week later, after:

Dear Geekbuying,

1.5 weeks ago I have emailed to your support ([email protected]) about order number: # 4413313.
Up untill I have not received any reponse.
The problem is that you delivered a different laptop than ordered, I would like to switch it to the one I have ordered.
Please reply with an good solution. If you just want to transfer the message to the above email adress : please give me an indication of the actual response time.

Tsuranim

I only got an email asking to check again if the item is indeed not correct ("would you check if the datas in your tablet is same with it in the description").
So I have send (again) the picture of the delivered laptop box.

So:
31-01-2018 Delivered a wrong laptop (ezbook 3L pro in stead of 3 pro.
31-01-2018 Send email to aftersales (still no reply)
03-02-2018 Send anothr email, this time including picture of the wrong laptop
09-02-2018 PLaced a post on this forum (freaktab.com)
11-02-2018 respons of Geekbyuing, "please check if it is the wrong item"
11-02-2018 Send reply with a picture of the delivered / wrong laptop
radiosilence
18-02-2018 another post on freakrab

This radiosilence seems something not strange for geekbuying.

I will contact my credit card company for help, in the mean time I am still hoping geekbyuing will have a good solution.

[bylderup]

Hi - let me show you how geekbuying is acting badly with order 4146753 for month.
Got a Mecool M8S pro+ with defective EMMC. Paid double for insurance and delivery.
2nd device never reached me. First device is bricked. No refund.

30 emails so far. They never solved the problem or refunded anything.

this is really bad. Be warned folks !!

here is the whole conversation - unbelievable..

---------------------------------------------------------------

4146753 Mecool M8s pro Kodi 经常崩溃 德国 已收到1周
Posteingang
    x
GeekBuying AfterSale Support <[email protected]>

12.10.17

an mich

Dear Michael xxxxx,                                                                                                                        

Greetings from Geekbuying.

sorry for the late reply ,we are not working from 1th to 8th because of the National Day.

would you please make it factory reset and check again if possible ?                                                                            

if it still doesn't work ,then we will come with a solution.

Should you have any further questions, please do not hesitate to contact us.                                                           

Best regards                                                                                                              

Shirley



Customer Service Representative

Geekbuying



12.10.17

an GeekBuying
Hello Shirley,

I already made a factory reset before I tried to flash the official Firmware update.
I downloaded it from your blog as published here :
http://blog.geekbuying.com/2017/09/mecool-m8s-pro-plus-android-7-1-1-amlogic-s905x-2gb16gb-tv-box-firmware-update-20170927/

But the update failed and the device is bricked.

What you can´t know is that I am a retired It Specialist. I worked in a university data center.
So before I try to flash something new - I always do a factory reset, a check of the SD Card i use to provide the update file and a check of the source where I downloaded the update from.

Indepandent ROM developers in the freaktab forum investigated the issue with the faulty eMMC chip. In the meantime the hardware layout of the devices was changed. Newer devices have a KMC ( Kingston) eMMC Chip and already the newest firmware! And these newer ones do not have any problems.

The faulty chip in my device can´t be changed because its soldered. Sending it back to china makes no sense because of the costs.
I can throw it in the garbage bin.

And I hope u will have a solution for me. All I wan´t is a working device..

Best regards

Michael

P.S.:  Be assured I would make a positive statement in the forums I use if you will help me - telling the users that geekbuying made a real good job when I needed aftersale support..
GeekBuying AfterSale Support <[email protected]>

13.10.17

an mich

Dear Michael xxxx,

Greetings from Geekbuying.

thanks for your information,how about you make a payment for the shipping fee 10usd ,payment link was sent to your email .

and i will arrange a new one for you .

13.10.17

an GeekBuying

Hello Shirley,
thats ok for me. I have just paid and added insurance.
I hope the next TV Box does not have the same issues.
Best regards
Michael

16.10.17

an GeekBuying
Hello Geekbying,
Order Number: #4183498

Please do not use TNT for shipping as I have chosen.

I did not know that they will charge a handling fee of 25 euro in Germany.

Please use registered Airmail instead.

Thank you

Best regards
GeekBuying AfterSale Support <[email protected]>

20.10.17

an mich

Dear Michael xxxx,

Greetings from Geekbuying.

thanks for your information,we receive your payment .

i will arrange a new one for you .

tracking number will be informed  as soon as it update.


23.10.17

an GeekBuying
Hello,

can you please tell me when Order Number: #4183498 will be shipped - as promised ?

Thank you

Best regards

GeekBuying AfterSale Support <[email protected]>

26.10.17

an mich

Dear Michael xxxx,

Greetings from Geekbuying.

your new replacement  was sent by 2017/10/23 .

tracking number is RS970038617NL,please check it on www.17track.net

hope it will arrive soon :)


26.10.17

an GeekBuying
Great, thank you so much!

Greetings from Germany
GeekBuying AfterSale Support <[email protected]>

30.10.17

an mich

Dear Michael,

Greetings from Geekbuying.

you are welcome ,please let me know if it arrive .


30.10.17

an GeekBuying
Hi Shirley,

I´m sorry for mailing you again.  Maybe tracking is wrong, but it still tells me :

2017-10-26 01:48               The item is ready for shipment

So - if this information is correct then it is still not shipped.

I will inform you if it arrives..

Best regards
GeekBuying AfterSale Support <[email protected]>

02.11.17

an mich

Dear Michael,

Greetings from Geekbuying.

for the tracking information for RS970038617NL,please check it here :

"2017-10-27 09:48 The item has left the originating country"


02.11.17

an GeekBuying
Noted with thanks.
Best regards
GeekBuying AfterSale Support <[email protected]>

06.11.17

an mich

Dear Michael,

Greetings from Geekbuying.

you are welcome ,please let me know when it arrive .


21.11.17

an GeekBuying
Dear Shirley,

I want to let u know, that my replacement device Mecool M8S pro +  with Tracking nr RS970038617NL has not arrived until yet.
Last entry is from Nov 4th. Nothing more till then.

I am bit sad about this.
Meanwhile I ordered another M8S pro +  because geekbuying has it now on stock in Germany. The device was delivered within 2 days!

Isn´t it possible to give me a replacement out of german Stock ?

Or is the replacement still on its way?

Best regards

GeekBuying AfterSale Support <[email protected]>

28.11.17

an mich

Dear Michael Gerke,

Greetings from Geekbuying.

the tracking number for your new replaced tv box is RS970038617NL.

"2017-11-04 12:32 The item has been processed in the country of destination"

please contact your local post office about it .

Sincerely Yours


28.11.17

an GeekBuying
Dear Shirley

I already tried that.  But the tracking number is unknown in Germany.
And I noticed a chance if I track it with 17track.
As deliverer DHL was shown earlier.
Now tracking shows CHINA POST as deliverer.

So I only can assume that German authorities refused the package and it is on the way back to China.

However - to be on a secure side as a customer I have chosen and paid package insurance.
Because I did not want to get in trouble if something with delivery is going wrong and the package does not reach me.

I had no problems with other orders I have choosen from geekbuying.
So I hope you will bring this case to an good end after all.

Best regards
GeekBuying AfterSale Support <[email protected]>

30.11.17

an mich

Dear Michael xxxx,

please wait one more week,

if it returned there will be information on the tracking website.

if it still not arrive ,we will come with a solution.


06.12.17

an GeekBuying
Dear Shirley,

another week later there is still nothing new. Did not receive the device. No new tracking information.
Thats sad.

Best regards
GeekBuying AfterSale Support <[email protected]>

13.12.17

an mich

Dear Michael,

Greetings from Geekbuying.

thanks for your time ,should we send it again or just refund you ,kindly let us know .

Should you have any further questions, please do not hesitate to contact us.

Sincerely Yours

14.12.17

an GeekBuying
Dear Shirley,

please send it again. Can you please tell me the new tracking number? Thank you.

Best regards
GeekBuying AfterSale Support <[email protected]>

19.12.17

an mich

Dear Michael xxxxx,

Greetings from Geekbuying.

thanks for your confirmation,i will arrange it again.

Any news will keep informed.
GeekBuying AfterSale Support <[email protected]>

19.12.17

an mich

Dear Michael xxxxx,

Greetings from Geekbuying.

unfortunately just checked that the Mecool M8s pro Kodi is not available for the moment ,

how about we partially refund you 25euros ,you can buy another new one ,is that okay ?


19.12.17

an GeekBuying
Dear Shirley,

the article is still available at DE Warehouse  in Germany. I live in Germany. All orders i made from there reached me without problems within 3 days.

I have paid for the Article with shipping, for extra shipping again plus 2 times for insurance.

So where is the problem so send me the device from De Warehouse ?

Best regards
GeekBuying AfterSale Support <[email protected]>

26.12.17

an mich

Dear Michael xxxxx,

Greetings from Geekbuying.

because the tv box has been used for one week,the partial refund proposal ok ?

if there is no problem,i will arrange it for you ,so you can buy another tv box .


30.12.17

an GeekBuying
ok. Refund my money, please.

My paypal account is:   xxxxxxxxxxxxxx

Best regards
GeekBuying AfterSale Support <[email protected]>

5. Jan.

an mich

Dear Michael xxxxxx,

Greetings from Geekbuying.

thank you for your confirmation,

i will arrange a refund 15euros for the order ,because it has been used for one week.

according to Geekbuying Return Policy: http://www.geekbuying.com/help/Customer_service/return_policy

You can see only 7days disliked item and DOA can get replacement or a full refund,


30. Jan.

an GeekBuying
ok - another month without refunding anything to me.

In this case we have now 28 emails.

This is what you said on Dec. 19th 2017 :

Dear Michael xxxxxx,

Greetings from Geekbuying.

unfortunately just checked that the Mecool M8s pro Kodi is not available for the moment ,

how about we partially refund you 25euros ,you can buy another new one ,is that okay ?

Should you have any further questions, please do not hesitate to contact us.

Sincerely Yours

Shirley



Customer Service Representative

Geekbuying

And what happened ?  NOTHING !

Its enough now.  This is the last time I will send you an email.

But I tell you, what I will do, if you will do nothing again.

I am a registered user in all important forums about Android TV Boxes and chinese warehouses.

I will post all 28 emails public in those forums to show other users how you cheat and treat your customers, although I have paid 2 times and also paid 2 times for insurance.

I will do that at the end of next week - so there is enough time for you to refund my money.
GeekBuying AfterSale Support

8. Feb. (vor 5 Tagen)

an mich

Dear Michael xxxxxx,

Greetings from Geekbuying.

sorry for the delay in response, ,there are too many emails recently ,there maybe some delay in replying .

ok,would you send us a video to show the problem if possible ?

then i will arrange the refund for you .


Anhänge12:32 (vor 1 Stunde)

an GeekBuying
Video makes no sense, because device is not booting after official firmware update.
The reason is - as said ealier - a defective EMMC chip : chipset KLMAG1JENB - B041 SEC 713
See the picture I´ll send with this mail. Mecool has changed the hardware layout because of that.

The whole series has this problem as posted and stated out in several forums like fraktab etc.

so please stop dicussing and refund my money after 30 emails..

[neonterm]

Hi Geekbuying may I get any information about state of my order with number 4435064? Few days ago the payment was confirmed, but nothing else about shipping or any other process. Thank you

[brispy]

Order Number: 4375946.
Dear Geekbuying, I have been contacted by support yet again and the response is the same.
For anyone reading this please note, I have received a brand new Mecool K3 Pro TV box that has a problem with displaying and recording DVB-T2 broadcasts, DVB-T and DVB-S/S2 broadcasts are fine.
I have had this problem from new and contacted Geekbuying within 2 days of receiving the product. Despite telling them that I wouldn't accept a repair on a faulty from new item, they insist on asking me to return it to China for repair.
If that isn't bad enough, I had paid for the option to return this to a European warehouse and despite pointing this out to them, they are still telling me to send it to China.
I am not happy with the service I have received to date so I may end up talking to my credit card company. If I were to send this item back using Royal Mail as Geekbuying suggests, then there is no tracking for China, if I send it back to Europe - the option I paid extra for, then the item can be tracked.
Strange isn't it that you want me to send this back to China using an untrackable method.

[tamonegdje]

UPDATE: PARCEL SHIPPED

Dear Geekbuying,
usually, shipping from IT warehouse is in day or two, but my order #XXXXX from february 7th did'n shipped yet? Can you check.

[GeekBuying_Rep]

Kind reminder:IT&ES&DE warehouses ship products normally while china warehouse don't in Spring festival!

Hello friends,

As Spring Festival is coming, we will have a holiday from 14th Feb to 21st Feb.
The shipment will be stopped in china warehouse but IT&ES&DE warehouse is at work.
Any problems about your orders, please leave messages to our customer service, they will process it as soon as possible when they come back.
Sorry for the inconvenience caused to you.
Thanks for your understanding and support in advance.

♦ [email protected]
About payment failure, invalid coupon, duplicated orders, cancel orders, report error

♦ [email protected]
About change address/shipping method, order status, tracking information, custom clearance

♦ [email protected]
About missing item, wrong item, defective item, item problems