Customer Service: Order Shipping, After-Sale Problem, Post Here!

[tandrei99]

really sorry to hear that, we have informed our customer service [email protected] to check it again.
we will apply for other firmware for you to solve the problem.
please don't worry,we must help you process it.

Nothing new until now. I still don't have a suitable firmware for my MXR PRO+ TV box.

[GeekBuying_Rep]

Geekbuying says they have shipped the item. When I check the item from DHL it says "Saturday, April 07, 2018 Shipment information received" meaning it is not handed over to DHL yet. I have also checked the item on 17track and it shows not DHL but 4PX (I guess a Chinese carrier) 2018-04-12 11:27 HONG KONG - HONG KONG, Shipment operation completed. If it is completed where is my product? If this completion means it is handed over to DHL, simply it isn't. Geekbuying tracking says "please wait days and it will be arrived soon." I have given the order with DHL, so I could get it on 3-5 business days but it has been nearly a month, and I should "wait days". I am afraid it has been lost.

Kazim

4503123 sorry for the inconvenience,we have informed them to check it again and give you a answer soon.

[robjcorcoran]

sorry to hear that,we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

Geekbuying says they have shipped the item. When I check the item from DHL it says "Saturday, April 07, 2018 Shipment information received" meaning it is not handed over to DHL yet. I have also checked the item on 17track and it shows not DHL but 4PX (I guess a Chinese carrier) 2018-04-12 11:27 HONG KONG - HONG KONG, Shipment operation completed. If it is completed where is my product? If this completion means it is handed over to DHL, simply it isn't. Geekbuying tracking says "please wait days and it will be arrived soon." I have given the order with DHL, so I could get it on 3-5 business days but it has been nearly a month, and I should "wait days". I am afraid it has been lost.

Kazim

[GeekBuying_Rep]

Hi,

First of all, thanks for your help!

The answer from yours "customer service" was:

Dear customer
I help you checked that the order has been sent on 2018/4/13 the tracking number is 1Z3X642...........
you will find it here: http://www.17track.net/en/
please don’t worry ，the tracking information would been updated within 7 days after sending out
hope you can receive the package soon.
we sincerely apologize the inconvenience
Grecia
Customer Service Representative
Geekbuying


How can they say that if i talked with UPS who confirm that you only created the shipping label, but never gave the item to them??
And they also told that NEVER lasts 7 days to update the tracking information.
As the item enters their system, that info automatically get online!

Tomorrow makes 18 days since the product became available, and i paid for that more than one month ago!!!!

I've sent an email to your company, with other email address, asking if you have stock of this product and your answer was:

"Dear Customer,

I checked the item that you are interested in,
we have the stock now in our warehouse,
You can see the estimated shipping costs after you add item into your cart and choose shipping method and shipping country on the website.
Sincerely,
Monroe
Customer Service Representative
Geekbuying


Please, act like a professional company and send the item or refund all the money paid!

really sorry to hear that,we have informed them to check your order carefully and give you a answer soon.

[Lagarto]

sorry to hear that,we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

Hi,

First of all, thanks for your help!

The answer from yours "customer service" was:

Dear customer
I help you checked that the order has been sent on 2018/4/13 the tracking number is 1Z3X642...........
you will find it here: http://www.17track.net/en/
please don’t worry ，the tracking information would been updated within 7 days after sending out
hope you can receive the package soon.
we sincerely apologize the inconvenience
Grecia
Customer Service Representative
Geekbuying


How can they say that if i talked with UPS who confirm that you only created the shipping label, but never gave the item to them??
And they also told that NEVER lasts 7 days to update the tracking information.
As the item enters their system, that info automatically get online!

Tomorrow makes 18 days since the product became available, and i paid for that more than one month ago!!!!

I've sent an email to your company, with other email address, asking if you have stock of this product and your answer was:

"Dear Customer,

I checked the item that you are interested in,
we have the stock now in our warehouse,
You can see the estimated shipping costs after you add item into your cart and choose shipping method and shipping country on the website.
Sincerely,
Monroe
Customer Service Representative
Geekbuying


Please, act like a professional company and send the item or refund all the money paid!

[GeekBuying_Rep]

Order 4491859

Hello,

I'm completely disappointed with Geekbuying!

I made a pre-reservation on 15th March of an article that was available on March 30th.

As the status of my order did not change from "in-process", I emailed Geekbuying's support service without ever having an answer.

When I submitted my complaint on Geek's Facebook page, got an answer on April 11, saying that the article will be shipped, and they gave me a tracking number.

After 5 days, this number only shows the information "Electronic notification of shipment", but was not already received by carrier!

It is a SHAME, and an abuse by Geek to have this kind of procedures with their clients.

The item has been paid since March 15th but there is no way to shipping it!

If there is no rapid development, I will open a complaint with PayPal as well making this kind of procedure known on social networks.

Best regards

sorry to hear that,we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

[Lagarto]

Order 4491859

Hello,

I'm completely disappointed with Geekbuying!

I made a pre-reservation on 15th March of an article that was available on March 30th.

As the status of my order did not change from "in-process", I emailed Geekbuying's support service without ever having an answer.

When I submitted my complaint on Geek's Facebook page, got an answer on April 11, saying that the article will be shipped, and they gave me a tracking number.

After 5 days, this number only shows the information "Electronic notification of shipment", but was not already received by carrier!

It is a SHAME, and an abuse by Geek to have this kind of procedures with their clients.

The item has been paid since March 15th but there is no way to shipping it!

If there is no rapid development, I will open a complaint with PayPal as well making this kind of procedure known on social networks.

Best regards

[GeekBuying_Rep]

My experiences with geekbuying customer support were not good at all. I bought a TV box MXR PRO+, order number #4450064. After a firmware update I lost wifi and BT and, LED is red when it should be blue and blue when it shoud be red.
I sent numerous emails to geekbuying support asking for a suitable firmware for the TV box I bought from them. They answered after very long time and, after a while they informed me that the firmware can be downloaded from their website. I downloaded firmware, flash it and nothing changed. No wifi, no BT and same problem with LED.I contacted again and a lady, Layla, gave me a short answer: "we don't have any other firmware".
My board is MQX-RK3328-D4_A, V1.1. One of my friends, who bought the same box from geek, flash it same firmware on his box and it worked but his board is MXQ-RK3328-D4, It is another model than mine.
I suppose that geekbuying is selling from more than one supplier, maybe clones. Anyway, I do not recommend.

really sorry to hear that, we have informed our customer service [email protected] to check it again.
we will apply for other firmware for you to solve the problem.
please don't worry,we must help you process it.

[tandrei99]

My experiences with geekbuying customer support were not good at all. I bought a TV box MXR PRO+, order number #4450064. After a firmware update I lost wifi and BT and, LED is red when it should be blue and blue when it shoud be red.
I sent numerous emails to geekbuying support asking for a suitable firmware for the TV box I bought from them. They answered after very long time and, after a while they informed me that the firmware can be downloaded from their website. I downloaded firmware, flash it and nothing changed. No wifi, no BT and same problem with LED.I contacted again and a lady, Layla, gave me a short answer: "we don't have any other firmware".
My board is MQX-RK3328-D4_A, V1.1. One of my friends, who bought the same box from geek, flash it same firmware on his box and it worked but his board is MXQ-RK3328-D4, It is another model than mine.
I suppose that geekbuying is selling from more than one supplier, maybe clones. Anyway, I do not recommend.

[GeekBuying_Rep]

Order # 4503123,

I have made the payment on 22nd of March, you have changed the status to payment confirmed on 29nd of March. And it is still waiting in payment confirmed status, it hasn't been shipped yet. It has been 15 days! I have paid DHL to get the product in 3-5 business days and it has no meaning because it has been fifteen days and it is still processing I don't know how long it will take... If you can't give me a tracking number on Monday 9th, just cancel the order and refund my money. I am bored or this.

sorry to hear that,we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

[GeekBuying_Rep]

Hi, order number #4479259
It has been 20 days and the tracking on Dhl.de is still stuck on The instruction data for this shipment have been provided by the sender to DHL electronically
Could you please give me some information of where my package is? Thanks

sorry to hear that,we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

[GeekBuying_Rep]

GeekBuying_Rep,

My USD 40 refund was received.

Thank you very much for your help.

Very truly yours,

Happy Customer

Dear Shirley,

Thank you for the USD 40 refund on March 26, 2018.

Very truly yours,

Happy Customer
Sent: Saturday, March 24, 2018 at 5:49 AM
From: "GeekBuying AfterSale Support" <[email protected]>
To: "GeekBuying AfterSale Support" <[email protected]>
Cc: [email protected]
Subject: Re: 4264722 R-TV Box S10 不工作 只有蓝灯亮 已使用2个月

Dear Happy Customer,

Greetings from Geekbuying.

sorry for the delay in response, there maybe some delay in replying because we have too many emails recently .

I have applied refund for you .

We will refund you USD 40.

Please kindly check then in 1-3 business days.

Best regards,

Shirley

thanks for your feedback.
glad to hear that the problem is solved.
any questions,we must try our best to help you.

[robjcorcoran]

Order # 4503123,

I have made the payment on 22nd of March, you have changed the status to payment confirmed on 29nd of March. And it is still waiting in payment confirmed status, it hasn't been shipped yet. It has been 15 days! I have paid DHL to get the product in 3-5 business days and it has no meaning because it has been fifteen days and it is still processing I don't know how long it will take... If you can't give me a tracking number on Monday 9th, just cancel the order and refund my money. I am bored or this.

[C529dbx]

Hi, order number #4479259
It has been 20 days and the tracking on Dhl.de is still stuck on The instruction data for this shipment have been provided by the sender to DHL electronically
Could you please give me some information of where my package is? Thanks

[jerkyboy]

GeekBuying_Rep,

My USD 40 refund was received.

Thank you very much for your help.

Very truly yours,

Happy Customer

Dear Shirley,

Thank you for the USD 40 refund on March 26, 2018.

Very truly yours,

Happy Customer
Sent: Saturday, March 24, 2018 at 5:49 AM
From: "GeekBuying AfterSale Support" <[email protected]>
To: "GeekBuying AfterSale Support" <[email protected]>
Cc: [email protected]
Subject: Re: 4264722 R-TV Box S10 不工作 只有蓝灯亮 已使用2个月

Dear Happy Customer,

Greetings from Geekbuying.

sorry for the delay in response, there maybe some delay in replying because we have too many emails recently .

I have applied refund for you .

We will refund you USD 40.

Please kindly check then in 1-3 business days.

Best regards,

Shirley