Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Dear Geekbuying,

1.5 weeks ago I have emailed to your support ([email protected]) about order number: # 4413313.
Up untill I have not received any reponse.
The problem is that you delivered a different laptop than ordered, I would like to switch it to the one I have ordered.
Please reply with an good solution. If you just want to transfer the message to the above email adress : please give me an indication of the actual response time.

Tsuranim

4413313 sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and give you a answer soon.

[GeekBuying_Rep]

Dear Geekbuying,

I have a problem with order Number: 4375946, I was in touch with after sales support on the 15th January (almost a month ago) shortly after receiving the Mecool K3 Pro TV box, I sent them a link to photos showing the problem with the HD TV picture, they asked me for videos, so I sent a new link with videos as well. I have explained that the links have an expiry date.
I feel that you are not dealing with my complaint effectively, for instance you have told me to find out how much it would cost to return a brand new item back to China for repair. Is the option to pay for (which I did) returning it to a European Warehouse a con? I also would not expect a repair to an item that has been faulty since new.
I am only having problems with Freeview HD TV (DVB-T2), SD TV (DVB-T) is fine but I haven't tried the satellite connection yet, I may have a faulty unit or it may be a software issue I don't know, which is why I contacted you.
Here are the links to the files showing the problem with this box:

https://mega.nz/#F!Ycg31KbC!VLkBEklkD-LM4HcwTR3QTg

https://drive.google.com/open?id=1Rx...fMSVOF9dQFjA4o

Update - I have tried the satellite tuner (DVB-S/S2), this appears to be okay with HD broadcasts

Brian

4375946 sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[tsuranim]

Dear Geekbuying,

1.5 weeks ago I have emailed to your support ([email protected]) about order number: # 4413313.
Up untill I have not received any reponse.
The problem is that you delivered a different laptop than ordered, I would like to switch it to the one I have ordered.
Please reply with an good solution. If you just want to transfer the message to the above email adress : please give me an indication of the actual response time.

Tsuranim

[brispy]

Dear Geekbuying,

I have a problem with order Number: 4375946, I was in touch with after sales support on the 15th January (almost a month ago) shortly after receiving the Mecool K3 Pro TV box, I sent them a link to photos showing the problem with the HD TV picture, they asked me for videos, so I sent a new link with videos as well. I have explained that the links have an expiry date.
I feel that you are not dealing with my complaint effectively, for instance you have told me to find out how much it would cost to return a brand new item back to China for repair. Is the option to pay for (which I did) returning it to a European Warehouse a con? I also would not expect a repair to an item that has been faulty since new.
I am only having problems with Freeview HD TV (DVB-T2), SD TV (DVB-T) is fine but I haven't tried the satellite connection yet, I may have a faulty unit or it may be a software issue I don't know, which is why I contacted you.
Here are the links to the files showing the problem with this box:

https://mega.nz/#F!Ycg31KbC!VLkBEklkD-LM4HcwTR3QTg

https://drive.google.com/open?id=1Rx...fMSVOF9dQFjA4o

Update - I have tried the satellite tuner (DVB-S/S2), this appears to be okay with HD broadcasts

Brian

[GeekBuying_Rep]

Hi, I have an order 4411421 made on Jan 27, and yesterday I asked GKB for cancelling and refunding if it takes so long to ship (it passed 7 days and no shipping yet?). The products ordered were in HK stock at the moment of my order. Can I receive an answer to my request please?

alright,we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

[calin5971]

Hi, I have an order 4411421 made on Jan 27, and yesterday I asked GKB for cancelling and refunding if it takes so long to ship (it passed 7 days and no shipping yet?). The products ordered were in HK stock at the moment of my order. Can I receive an answer to my request please?

[GeekBuying_Rep]

More than 1 week ago no change. 4 days ago i sent a video to the error, no reply.

trebor: Thanks, but no solution. I got a device with defective chips and can not be repaired.

4391414 sorry to hear that,we have informed our customer service again to give you a answer soon.

[trebor]

Asking in the Forum under the product you mention questions may be easily resolved

[Trixi]

I have the same problem with the Mecool M8S pro +. I got it today and frozen after an update, it was useless. I would like to replace a new, improved version.
Order number:4391414
Sincerely, Bea

More than 1 week ago no change. 4 days ago i sent a video to the error, no reply.

trebor: Thanks, but no solution. I got a device with defective chips and can not be repaired.

[GeekBuying_Rep]

5 day and after several emails, there is still no change and I do not know what to do with the device. I was able to use it for 2 hours and have been in the box since then. The response time for emails is very slow and online chat is never available.

Hello,

as customer services need to deal with many emails every day and we have time difference,so they can't reply in time.
but they must help you process the problem.
also we have informed them to give you a answer soon.
and please note the work time for live chat:(Mon - Fri. 9:00-18:30 / 20:30-3:30 GMT+8)

you can also call Customer care service number: +86-(0)755-23943772 (Mon - Fri. 9:00-18:30, GMT+8)

[Trixi]

I have the same problem with the Mecool M8S pro +. I got it today and frozen after an update, it was useless. I would like to replace a new, improved version.
Order number:4391414
Sincerely, Bea

5 day and after several emails, there is still no change and I do not know what to do with the device. I was able to use it for 2 hours and have been in the box since then. The response time for emails is very slow and online chat is never available.

[GeekBuying_Rep]

I have the same problem with the Mecool M8S pro +. I got it today and frozen after an update, it was useless. I would like to replace a new, improved version.
Order number:4391414
Sincerely, Bea

sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[GeekBuying_Rep]

Hi,

I bought a Mecool M8S pro + 2GB/16GB about 3 days ago, just received today from Italian warehouse (order Number: 4391566). Upgraded the system but it is stuck on the boot screen, sometimes it tries to continue but freezes in a few seconds. I've confirmed it to be the old version with reset button and emmc 5.1, batch SEC 701. Can you provide a refund or a replacement with the newest version with Kingston emmc?

Thanks

sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[GeekBuying_Rep]

Dear Emma,

My neighbor just received a phone ( redmi 4x) from geekbuying. ( order number: 4380089) After charging it, it will not start. I have given it a try but not even a bootscreen just a black screen.
What does she have to do?
Can you help her (/ me She asked me if geekbuying is ok, I said yes)?

Sincerely,
HD

sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[GeekBuying_Rep]

Follow up of follow update:
3 weeks later, still no news... Should not hold my breath on this one...

Th.

sorry to hear that,we have informed them again to give you a answer soon.