Customer Service: Order Shipping, After-Sale Problem, Post Here!

[Trixi]

I have the same problem with the Mecool M8S pro +. I got it today and frozen after an update, it was useless. I would like to replace a new, improved version.
Order number:4391414
Sincerely, Bea

[elmofud]

Hi,

I bought a Mecool M8S pro + 2GB/16GB about 3 days ago, just received today from Italian warehouse (order Number: 4391566). Upgraded the system but it is stuck on the boot screen, sometimes it tries to continue but freezes in a few seconds. I've confirmed it to be the old version with reset button and emmc 5.1, batch SEC 701. Can you provide a refund or a replacement with the newest version with Kingston emmc?

Thanks

[humptydumpty]

Dear Emma,

My neighbor just received a phone ( redmi 4x) from geekbuying. ( order number: 4380089) After charging it, it will not start. I have given it a try but not even a bootscreen just a black screen.
What does she have to do?
Can you help her (/ me She asked me if geekbuying is ok, I said yes)?

Sincerely,
HD

[th-man]

4120964 really sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

Follow up of follow update:
3 weeks later, still no news... Should not hold my breath on this one...

Th.

[GeekBuying_Rep]

Dear GeekBuying,
I've purchased MECOOL M8S PRO Plus but the device is completely unstable, freezes or random reboots all the time.
I"ve found out that I got one from the bad batch of M8S Pro+ boxes concerning eMMC 5.1 chipset (SEC 713 in my case, please see picture attached). Order Number: #4172520. Please advice on steps how can I be refunded for this bad unit.

sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[GeekBuying_Rep]

Shipping methods: Registered Airmail Shipping date: 2017/12/20
Order：4275339
Order Date: 2017/11/25

Hi, I have not received the package after 55 days.

I want to my money back.

sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply soon

[maschkanx]

Dear GeekBuying,
I've purchased MECOOL M8S PRO Plus but the device is completely unstable, freezes or random reboots all the time.
I"ve found out that I got one from the bad batch of M8S Pro+ boxes concerning eMMC 5.1 chipset (SEC 713 in my case, please see picture attached). Order Number: #4172520. Please advice on steps how can I be refunded for this bad unit.

[malters]

Shipping methods: Registered Airmail Shipping date: 2017/12/20
Order：4275339
Order Date: 2017/11/25

Hi, I have not received the package after 55 days.

I want to my money back.

[GeekBuying_Rep]

Customer Service responds slowly on email. In the meantime, I was looking for information on the web, and it turned out to be a known bug in the device. I've ordered 2 devices over the last few weeks, the first device, a modified version that does not have any problems, but the second order product, an older version that is a hardware failure. I would ask for a refund of the purchase price.

as customer services need to deal with many emails every day and we have time difference,so they can't reply in time.
but they must help you process the problem.
also we have informed them to give you a answer soon.

[lalacko]

sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

Customer Service responds slowly on email. In the meantime, I was looking for information on the web, and it turned out to be a known bug in the device. I've ordered 2 devices over the last few weeks, the first device, a modified version that does not have any problems, but the second order product, an older version that is a hardware failure. I would ask for a refund of the purchase price.

[GeekBuying_Rep]

HI,
I bought a Mecool M8S pro + tv box a few days ago, (Orders Number: 4377607) I tried to upgrade the system but it stuck on the boot screen and did not react to anything, it was useless. After reading it and finding out, I got a serial breakdown device. I would ask you to repay the purchase price or replace the item.
Thanks,

sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[lalacko]

HI,
I bought a Mecool M8S pro + tv box a few days ago, (Orders Number: 4377607) I tried to upgrade the system but it stuck on the boot screen and did not react to anything, it was useless. After reading it and finding out, I got a serial breakdown device. I would ask you to repay the purchase price or replace the item.
Thanks,

[GeekBuying_Rep]

I have responded to e-mail but no response for several days. can you please resolve this?

4318100 really sorry for the inconvenience,we have informed them to give you a answer soon.

[GeekBuying_Rep]

Hi

I recieved on 10.01.2018 my ordered Le max 2 phone and there is a problem with the device. Order number 4357850.
The quick charge and even normal charging dosent work as it is ment too. The device charges only when its is turned off and it charges like 7-8%of battery per hour. I turned quick charge in battery setting and it did not help the device wont charge faster. Moreover when its turned on and i connnet charger the charging light lids and turn off and then charging stops.
I tried many times to check what is the issue connecting the charger first to the socket, and then to the phone and other way but it changes nothing. I also changed setting but it also deosnt work.
I checked all the charger connections many times and it still doesnt work correctly. I am afraid the device is faulty, maybe charging battery electonics is bad.
I write to you because i send several e-mals to you after sale support about DOA item on 11 and 12.01.2018 and no response there. If youd dont have solution for this i want a full refund.

sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

[chaosengine]

4318100 alright,we have informed our customer service [email protected] again to give you a solution.

I have responded to e-mail but no response for several days. can you please resolve this?