Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekbuyingService]

Geekbuying sorted out my issue and sent me my package via DHL. It arrived today.
Thanks Icy for sorting this for me.

Thanks for the update and hope you will enjoy the product.
Icy
Customer Support Team

[thudb]

Geekbuying sorted out my issue and sent me my package via DHL. It arrived today.
Thanks Icy for sorting this for me.

Dear Customer,

Checked at our side about your parcel and it is our mistake that we did not fully follow up on your parcel to miss it at the carrier company's side.
I am feeling so bad and so sorry for this situation and we will do self-reflection to improve the working process and to not let this kind of things happen again.

For now, we would love to ship you the parcel via DHL to ensure you get it asap. Or, if you do not want it anymore, we are also glad to apply the item amount to you.

You can message me for your decision. I will take further actions upon receiving your message.

Sincerely apologize for all the things happened.
Waiting for your message.

Icy
Customer Support Team

[GeekbuyingService]

@GeekbuyingService the only time you get service is if you complain

Greetings from Geekbuying !

Thanks for your information,

if you send it back we will partially share the shipping fee for you .

Should you have any further questions, please do not hesitate to contact us.

Best regards

Shirley

Sir, Shirley will follow up this request via email. Kindly contact her via email for further process.

Icy
Customer Support Team

[Fr3ddY303]

@GeekbuyingService the only time you get service is if you complain

Greetings from Geekbuying !

Thanks for your information,

if you send it back we will partially share the shipping fee for you .

Should you have any further questions, please do not hesitate to contact us.

Best regards

Shirley

[GeekbuyingService]

So after shipping my package standard mail rather than DHL which I paid for I was informed per the message below that they tried to contact the parcel carrier but the package had already been processed.

So I diligently track the new tracking number which never appears in the parcel carriers system. Now I have been told that they can't get any response from the carrier regarding my package so have to wait 3 months from the time I ordered to get a refund.

So after ordering 1 month ago and expecting my package to be delivered in 5 working days via DHL I now have nothing and have to wait another 2 months for a refund.

No really good enough considering Geekbuying screwed up with the shipping initially and now can't seem to get an answer from their carrier.

Is this standard practice with others?

Dear Customer,

Checked at our side about your parcel and it is our mistake that we did not fully follow up on your parcel to miss it at the carrier company's side.
I am feeling so bad and so sorry for this situation and we will do self-reflection to improve the working process and to not let this kind of things happen again.

For now, we would love to ship you the parcel via DHL to ensure you get it asap. Or, if you do not want it anymore, we are also glad to apply the item amount to you.

You can message me for your decision. I will take further actions upon receiving your message.

Sincerely apologize for all the things happened.
Waiting for your message.

Icy
Customer Support Team

[thudb]

So after shipping my package standard mail rather than DHL which I paid for I was informed per the message below that they tried to contact the parcel carrier but the package had already been processed.

So I diligently track the new tracking number which never appears in the parcel carriers system. Now I have been told that they can't get any response from the carrier regarding my package so have to wait 3 months from the time I ordered to get a refund.

So after ordering 1 month ago and expecting my package to be delivered in 5 working days via DHL I now have nothing and have to wait another 2 months for a refund.

No really good enough considering Geekbuying screwed up with the shipping initially and now can't seem to get an answer from their carrier.

Is this standard practice with others?

Dear customer,

Sorry for the late reply due to the time difference and weekend.
And sincerely apologize for the situation happened.
I have checked your order with our inside, and sorry to tell that it is a rarely system error when order data was imported to the system, the shipping method matched wrongly.

We have tried to contact the carrier company to retrieve the parcel but as it is 2 days passed, the parcel has already handed for further process.
Now we will apply to refund you the shipping fee back to your account and provide you a discount coupon for your futher use.

Kindly please check your mailbox for detailed reply. If there is anything we can help, please feel free to contact us.
Apologize again for this shoppin experience.

Icy
Customer Support Team

[GeekbuyingService]

Yes I have been refunded $150.96 to my paypal account. But i still lost $38 in return postage which your company said would pay half the cost . never happened..
It is a shame that we have to go this lenght to get a response for your company..
You have lost me as a customer forever..
(((Shop locally and support your own Country)))

I would just like to say Thanks You Very Much to Freaktab.com for giving people the opportunity to publicly ask questions about purchases from overseas companies. Thanks Again

Dear Customer,

I have checked the detailed information of your case with the support team but we do not find any email history related to share the returning shipping cost as you mentioned.
Would you please contact me in message to show me this information?
If you do have an agreement on the returning shipping cost but the support team do not fulfill the promise, I will help to get it.

Icy
Customer Support Team

[Fr3ddY303]

Yes I have been refunded $150.96 to my paypal account. But i still lost $38 in return postage which your company said would pay half the cost . never happened..
It is a shame that we have to go this lenght to get a response for your company..
You have lost me as a customer forever..
(((Shop locally and support your own Country)))

I would just like to say Thanks You Very Much to Freaktab.com for giving people the opportunity to publicly ask questions about purchases from overseas companies. Thanks Again

[GeekbuyingService]

Order Number: #4066679

Order Status: Paid

Paypal are looking into this case...

Ordered and payed for on 15 July 2017...
$150.96 X80 power tablet and case..
$38.06 for return postage...
Australian

Dear Sir,

Well received your reply and I have checked your case with the support team.
They will speed up the progress and get back to you ASAP.
Also noted the Paypal dispute and will take proper actions on the dispute.

Icy
Customer Support Team

[Fr3ddY303]

Order Number: #4066679

Order Status: Paid

Paypal are looking into this case...

Ordered and payed for on 15 July 2017...
$150.96 X80 power tablet and case..
$38.06 for return postage...
Australian

[GeekbuyingService]

I'm so disappointed in Geekbuying I had to send back a X80 power which the screen went gray after only 30 minutes of use with 40% battery and never worked again .So at the cost of $38 australian I sent the tablet back. I got notice that the tablet had arrived on the 14th of August hi there,I have been waiting so bloody patiently for 14 days I have had enough of playing your games..

If your company has so many returns that you can,t keep up then maybe stop being a company..
If you think THAT I WOULD WASTE $38 AUSTRALIAN sending a tablet all the way back to china when their is nothing wrong with it you are sadly mistaken.
I also have photos and videos before being repacked and sent back to you..
I will take this matter to the highest level against your company,,,

I am not giving your company free money..
------------------------------------------
August 25th
thanks for your time.
we have got your returned item. please don't worry.
we will send it to our factory for checking,please wait patiently.
if any questions, please feel free to let us know .

faithfully,
Jessie
-----------------------------------------
August 30th

Greetings from Geekbuying !

Thanks for your information,

if you send it back we will partially share the shipping fee for you .

Should you have any further questions, please do not hesitate to contact us.

Best regards

Shirley


------------------------------------------

Dear Customer,

Sincerely apologize for your bad feeling.
Kindly let me know your order number so that I could follow up on your case and provide you further help. You can reply here or send me messagme about your order and details.
Awaiting for your reply.

Icy
Customer Support Team

[Fr3ddY303]

I'm so disappointed in Geekbuying I had to send back a X80 power which the screen went gray after only 30 minutes of use with 40% battery and never worked again .So at the cost of $38 australian I sent the tablet back. I got notice that the tablet had arrived on the 14th of August hi there,I have been waiting so bloody patiently for 14 days I have had enough of playing your games..

If your company has so many returns that you can,t keep up then maybe stop being a company..
If you think THAT I WOULD WASTE $38 AUSTRALIAN sending a tablet all the way back to china when their is nothing wrong with it you are sadly mistaken.
I also have photos and videos before being repacked and sent back to you..
I will take this matter to the highest level against your company,,,

I am not giving your company free money..
------------------------------------------
August 25th
thanks for your time.
we have got your returned item. please don't worry.
we will send it to our factory for checking,please wait patiently.
if any questions, please feel free to let us know .

faithfully,
Jessie
-----------------------------------------
August 30th

Greetings from Geekbuying !

Thanks for your information,

if you send it back we will partially share the shipping fee for you .

Should you have any further questions, please do not hesitate to contact us.

Best regards

Shirley


------------------------------------------

[mamba65]

Sir, Jessie just replied your email and the new one will be sent out within the next 1-2 days, kindly please check the rely email for more details.

Icy

Thanks I got a NEW message from Jessie!

[GeekbuyingService]

I do not get any response from Jessie on the mail and my Box is not sent yet!
@GeekbuyingService can you please control this? Thanks

Sir, Jessie just replied your email and the new one will be sent out within the next 1-2 days, kindly please check the rely email for more details.

Icy

[mamba65]

I do not get any response from Jessie on the mail and my Box is not sent yet!
@GeekbuyingService can you please control this? Thanks