Customer Service: Order Shipping, After-Sale Problem, Post Here!

[albertfish]

Hi!

I placed my order 16th of july and its still not shipped. Chose and payed extra for DHL for a fast delivery but still waiting.
When can i expect to get a delivery? Order Number: #4068754

Order Date: 7/16/2017
Order Status: Payment Confirmed (Processing)

[scooter2014]

Airmail Shipping date: 2017/07/11 Tracking Number:994851129242 Tracking Site: http://www.17track.net

Order：4052692Order Date: 2017/07/01

Tracking number does not exsist in the email sent.

[GeekBuying_Rep]

Airmail Shipping date: 2017/07/11 Tracking Number:994851129242 Tracking Site: http://www.17track.net

Order：4052692Order Date: 2017/07/01

Tracking number does not exsist in the email sent.

sorry for the inconvenience, we have transferred your message to our customer service, they will check it and give you a reply asap.

[albertfish]

Hi!

Still no word when my product is shipping.
And I Havent requested a refund. Order Number: #4068754

Order Date: 7/16/2017
Order Status: Payment Confirmed (Pending refund)

[scooter2014]

Geekbuying please respond to members. Thanks in advance.

[clarkss12]

I am beginning to think that I should find another vendor to satisfy my craving for these devices. For over 4 years, I have been exclusively been using Geekbuying and they have done right by me. But from the fiasco from the last of my orders, I ordered 2 different items, they never shipped, always got this shipping information >> "Arrived at Sort Facility". I am thinking that they are "selling" products that they do not have in stock, and their manufacturers are not delivering in a timely manner. I "think" they are submitting the "paperwork" to the shipper, but do not follow up with the actual product.

For the last two orders, after waiting for about 3 to 4 weeks, they canceled the order and refunded my money to PayPal. I then re-ordered the items, I will see if they actually ship those items, or they are playing games.

i stopped using Amazon for basically the same reason, if you don't PAY the annual subscription, and purchase an item with free shipping, they will wait for about a week before they ship. I don't NEED an Amazon Prime membership, and refuse to pay for the privilege to shop on their website.

[GeekBuying_Rep]

Hi!

Still no word when my product is shipping.
And I Havent requested a refund. Order Number: #4068754

Order Date: 7/16/2017
Order Status: Payment Confirmed (Pending refund)

sorry to hear that, we have transferred your message to our customer service, they must give you a reply asap.

[GeekBuying_Rep]

Geekbuying please respond to members. Thanks in advance.

of course we do. we will try our best to help you process your orders.
any problems, just feel free to contact us.

[scooter2014]

Thanks for promt response.

[GeekBuying_Rep]

I am beginning to think that I should find another vendor to satisfy my craving for these devices. For over 4 years, I have been exclusively been using Geekbuying and they have done right by me. But from the fiasco from the last of my orders, I ordered 2 different items, they never shipped, always got this shipping information >> "Arrived at Sort Facility". I am thinking that they are "selling" products that they do not have in stock, and their manufacturers are not delivering in a timely manner. I "think" they are submitting the "paperwork" to the shipper, but do not follow up with the actual product.

For the last two orders, after waiting for about 3 to 4 weeks, they canceled the order and refunded my money to PayPal. I then re-ordered the items, I will see if they actually ship those items, or they are playing games.

i stopped using Amazon for basically the same reason, if you don't PAY the annual subscription, and purchase an item with free shipping, they will wait for about a week before they ship. I don't NEED an Amazon Prime membership, and refuse to pay for the privilege to shop on their website.

sorry to hear that, we have transferred your message to our customer service, they must give you a reply asap.
but we want to explain that sometimes the supplier delay the delivery time, so we can't get them in stock.
we will urge them again and again.
once it is in stock,we must ship the products soon.
if you don't want to wait, we can refund you.
any problems,just feel free to contact us.
we must try our best to help you process your orders.
sorry again for the inconvenience caused to you.

[scooter2014]

This is something our Team talk about Geekbuying. This is wrong to not have device and sell if vendor cant provide in stock you should have disclaimer that its not in stock yet. It is Not right to have customer order pay and then 2 weeks later product not still in stock then you inform buyers it was not even in stock when they ordered it. That is Wrong on every level.

You should elevate that statement to department heads seen this alot lately...

Best Regards

[clarkss12]

The part that angers me the most, is when it shows that the item has shipped, when it hasn't. As Scooter says, just say that you are waiting for your supplier. You are playing games.

[GeekBuying_Rep]

This is something our Team talk about Geekbuying. This is wrong to not have device and sell if vendor cant provide in stock you should have disclaimer that its not in stock yet. It is Not right to have customer order pay and then 2 weeks later product not still in stock then you inform buyers it was not even in stock when they ordered it. That is Wrong on every level.

You should elevate that statement to department heads seen this alot lately...

Best Regards

most of our products are in stock. but some new products can't get it in stock if they don't come out. hope you can understand.

[GeekBuying_Rep]

The part that angers me the most, is when it shows that the item has shipped, when it hasn't. As Scooter says, just say that you are waiting for your supplier. You are playing games.

we have already sent the package to shipping company. but maybe there is something wrong with the package.so they didn't ship it to you successfully.
we have informed our customer service to check it about your case.

[albertfish]

And this ill be my 3rd try to get answers.
Customer service doesent respond to my emails.
Where is my product? I got refunded 14$ on a 435$ order but its still not shipped. I´m beginning to think its a scam and I lost my money.
Order Number: #4068754

Order Date: 7/16/2017
Order Status: Payment Confirmed (Refunded USD14.00)