Customer Service: Order Shipping, After-Sale Problem, Post Here!

[bluesmanuk]

Customer Reviews ....Why was not my post published on your web??Just post a good comment, but bad do not post it...Let them see and others you actually sell!!Just problems with you!!

I would not worry about review comments on their website right now because they may have to go through a process of moderation before being approved for public posting.

Have you provided support with any photos or video so that they can work on your problem as quickly as possible?

[mamba65]

I would not worry about review comments on their website right now because they may have to go through a process of moderation before being approved for public posting.

Have you provided support with any photos or video so that they can work on your problem as quickly as possible?

What you have to modernize my post and from other customers???!!! Do you rectify the comments well and the truth delete !!!You do not need to tell me how it works because I'm Admin on one Web!
And what if I send you some evidence of video and pictures??!! The fact is that you sold me bullshit and you are afraid to announce that you do not lose it when selling it!
I will not buy anything on your Web anymore!!!

[bluesmanuk]

What you have to modernize my post and other customers???!!! Do you rectify the comments well and the truth delete !!!You do not need to tell me how it works because I'm Admin on one Web!
And what if I send you some evidence of video and pictures??!! The fact is that you sold me bullshit and you are afraid to announce that you do not lose it when selling it!

I have not sold you anything and have no connection with the company that did.

So that means that I also have no connection with how they run their website either.

I am merely saying that THEY may not publish comments before going through some form of approval process, which is quite common on many sites.

As a web admin you will of course know this but please also remember that nobody will have known that you were one until you stated so, so what might be useful information is quite reasonable.

But I shall leave you to it as receiving abuse is not worth the effort of attempting to help somebody.

Good luck

[mamba65]

I have not sold you anything and have no connection with the company that did.

So that means that I also have no connection with how they run their website either.

I am merely saying that THEY may not publish comments before going through some form of approval process, which is quite common on many sites.

As a web admin you will of course know this but please also remember that nobody will have known that you were one until you stated so, so what might be useful information is quite reasonable.

But I shall leave you to it as receiving abuse is not worth the effort of attempting to help somebody.

Good luck

Sorry, there was a misunderstanding.
I've written 2 comments and none has been posted on this product!
So let them see the others not to fuc.... like me!
For this sh.. I paid all together 72€ and after 2 minutes a black picture!

[mamba65]

Dear customer,

Sorry to hear that the product does not function well.

About your concern, we have confirmed with our warehouse that the item sent to you is a brand new one. The figure prints left may be our QC people or the local custom.
And about the product issue, would you please change other charger or cable to see if it can be fully charged to work?
Also please note to connect the HDMI cable first , then the charge cable, finally turn on the TV.

Our support team have also send you an email for detailed reply. Kindly pelase check your mailbox for details.
If the above information does not help, would you mind to send back some related video or photos to show us the situation?
You can reply to the support mailbox for further communication.

Hope we can fix this issue together and apologize again for this shopping experience.

Icy
Customer Support Team

You have no comment more ????

[scooter2014]

I have a comment. Before you post again. I understand your upset. But re read the rules be polite and change your responses to be bit cleaner. This is not your personal Bitch thread. Post your problem and we watch.

Did customer service contact you via email if not state that and we get a response from them for your issue.

Being mad doest mean rules go out the window.

[herr_marechal]

I bought and received from geekbuying store, now i need reinstall my android and all android files sended the url by theirs is Wrong, any work android but the wifi module is not the same and i cant start my wifi, i know my wifi is 8723bs from realtek, but, they not know, the not know and not contact the factory. The dongle is good, but if you need reinstall android forget, you will missing your wifi. And who sold to you can´t give support to solve your problem , is not case to RMA is just install correct firmware....Anybody can give this file please ???

[bluesmanuk]

Hopefully the company will give you the right firmware.

It does make me wonder if it should be a condition of advertisement and sale that a stock firmware be immediately available from the manufacturer/vendor at the point at which the first units are shipped.

That would at least give more confidence to users buying products to know that if if the firmware is not good, as least it is there for times of emergency restore.

[GeekbuyingService]

You have no comment more ????

Dear sir, sorry for the late reply due to the time difference.
And the other user "bluesmanuk" has no relation with our company, please do not get angry at him.

We have well received your reply and upon your request, we would like to offer you 2 options on your order:
1. send back the defective item back to our ES warehouse and we will refund you the whole order amount plus the returning postage;
2. send you a new replacement from our CN warehouse via post parcel which have a lower possibility to charge the tax.

For detailed inforamtion please check the email reply from the support team.

Or if you have a preferred way to solve this issue, please reply to the support team.
Apologize again for this shopping experience.

Icy
Customer Support Team

[GeekbuyingService]

I bought and received from geekbuying store, now i need reinstall my android and all android files sended the url by theirs is Wrong, any work android but the wifi module is not the same and i cant start my wifi, i know my wifi is 8723bs from realtek, but, they not know, the not know and not contact the factory. The dongle is good, but if you need reinstall android forget, you will missing your wifi. And who sold to you can´t give support to solve your problem , is not case to RMA is just install correct firmware....Anybody can give this file please ???

Dear customer, would you mind to tell me your order number so that I could have a check on your case?
Besides, I have informed the related dept. to find the required firmware and get back to me once they have it.
Please tell us your order number or contact info so that we could email you to provide more help.

Icy
Customer Support Team

[mamba65]

Dear sir, sorry for the late reply due to the time difference.
And the other user "bluesmanuk" has no relation with our company, please do not get angry at him.

We have well received your reply and upon your request, we would like to offer you 2 options on your order:
1. send back the defective item back to our ES warehouse and we will refund you the whole order amount plus the returning postage;
2. send you a new replacement from our CN warehouse via post parcel which have a lower possibility to charge the tax.

For detailed inforamtion please check the email reply from the support team.

Or if you have a preferred way to solve this issue, please reply to the support team.
Apologize again for this shopping experience.

Icy
Customer Support Team

Okay, I'm sorry for everyone for my blackout!
I think that everyone would react in my case.
You have to understand me as the first I've been waiting for him for a long time,The second of me has cost me 72 € in total I could buy 2 pieces for that.
I've already explained with Jessie on Mail for now, and I hope that others will work.
I apologize for the dust I made on the Forum

Best regards

[GeekbuyingService]

Okay, I'm sorry for everyone for my blackout!
I think that everyone would react in my case.
You have to understand me as the first I've been waiting for him for a long time,The second of me has cost me 72 € in total I could buy 2 pieces for that.
I've already explained with Jessie on Mail for now, and I hope that others will work.
I apologize for the dust I made on the Forum

Best regards

we are fully understand your hard feeling and feel sorry about that.
thank you for your kind explanation. hope we can provide you a satisfied solution on your case.
if there is any needs in the future, please feel free to contact us.
nice day~

[Fr3ddY303]

Would geekbuying Please pay your email account as you can no longer sent emails to their after sales email address.

-------------------
[email protected]: Google tried to deliver your message, but it was rejected by the server for the recipient domain geekbuying.com by alt2.aspmx.l.google.com. [2404:6800:4008:c03::1a]. The error that the other server returned was: 452-4.2.2 The email account that you tried to reach is over quota. Please direct 452-4.2.2 the recipient to 452 4.2.2 https://support.google.com/mail/?p=OverQuotaTemp y13si853846pgc.769 - gsmtp -------------------------------------------
[email protected]: Storage quota exceeded -------------------------------------------

I,ll be back...

[GeekbuyingService]

Would geekbuying Please pay your email account as you can no longer sent emails to their after sales email address.

-------------------
[email protected]: Google tried to deliver your message, but it was rejected by the server for the recipient domain geekbuying.com by alt2.aspmx.l.google.com. [2404:6800:4008:c03::1a]. The error that the other server returned was: 452-4.2.2 The email account that you tried to reach is over quota. Please direct 452-4.2.2 the recipient to 452 4.2.2 https://support.google.com/mail/?p=OverQuotaTemp y13si853846pgc.769 - gsmtp -------------------------------------------
[email protected]: Storage quota exceeded -------------------------------------------

I,ll be back...

Dear sir,

Thank you for letting us know this information.
We have checked our mailbox and found out that one of the sub-accounts got over quota.
The over-quota account has now been removed and the mailbox is back to normal.

And your email has been well received by other accounts and shall be replied within 24 hours accounting from the sending time.
Feel free to message me if you need more help.

Icy
Customer Support Team

[mamba65]

I have no answer from Jessie either, you can control my last pm please.