Questions about the Offers, status, package to GearBest! and Support

[gearbest]

You are right. I thought, you are from sweden, because of the Shipping Company.



gearbest

Could you please explain, why you send a shippment to the Philippines with Sweden Post. It looks very strange.

JD

Hi dear,
We use the Sweden Post for transmitting ,because their credibility is relatively high, the probability of loss is relatively low.
It doesn't mean we use the Sweden Post ,they should send it to Sweden first.
Because it is the best way for us to send you products who in Philippines.
Hope you could understand.

Best Regards,
Gearbest.com

[JDfense]

You mean, sweden post operates world wide and they are good in delivering on the Phillipines?

If that so, I learn something new today.
We will see.

JD

[Horse7]

Re: order WP1509180553583930. My tracking says since 24th sept the phone has not moved. Where is it?

[richmond831]

SO WHAT NOW? WHERE THE HELL IS MY PACKAGE? You have asked me to wait for 3~4 days for the tracking message to be updated but It's already been 7 days!

[JDfense]

Good question richmond831.

Sorry to say, gearbest, but your response is still not very sharp on the point.
So I would add the tense question: How long should richmond831 wait, until refund is the topic.

JD

[serjdaher]

Hi Gearbest,

I placed an order on Friday September 25 (order # W1509241938579886 ).
It's been a week and it's still processing. I sent 3 tickets on the gearbest website and 1 message on BudgetLightForum, but no answer from you guys yet.
Could you update me on this order? I also payed Expedited Shipping.

Thank you,
KInd regards

[richmond831]

I think MY PACKAGE GOT LOST... Based on their support,

"When I track your parcel online, I find that there is no updated delivery information for about two weeks. We would start a claim for the package with the carrier and the carrier would trace your package from their end.
We would take further action for you when we have the result.
As the claim would go on, would you mind giving the package two more weeks for the arrival?"

Is this really how GEARBEST deliver purchased products?

[gearbest]

Hi Gearbest,

I placed an order on Friday September 25 (order # W1509241938579886 ).
It's been a week and it's still processing. I sent 3 tickets on the gearbest website and 1 message on BudgetLightForum, but no answer from you guys yet.
Could you update me on this order? I also payed Expedited Shipping.

Thank you,
KInd regards

Hi dear,
Sorry for the inconvenience.
Could you give me your ticket number ?
Sorry again.

Best Regards,
Gearbest.com

[gearbest]

I think MY PACKAGE GOT LOST... Based on their support,

"When I track your parcel online, I find that there is no updated delivery information for about two weeks. We would start a claim for the package with the carrier and the carrier would trace your package from their end.
We would take further action for you when we have the result.
As the claim would go on, would you mind giving the package two more weeks for the arrival?"

Is this really how GEARBEST deliver purchased products?

Hi dear,
Sorry for the inconvenience.
Could you send me your order number for further help ?
Sorry again for that.

Best Regards,
Gearbest.com

[gearbest]

SO WHAT NOW? WHERE THE HELL IS MY PACKAGE? You have asked me to wait for 3~4 days for the tracking message to be updated but It's already been 7 days!

Hi dear,
Sorry again for the inconvenience.
The information will be updated when your product arrived.
It's the rule of sweden post.
Hope it will help you.

Best Regards,
Gearbest.com

[richmond831]

Hi dear,
Sorry for the inconvenience.
Could you send me your order number for further help ?
Sorry again for that.

Best Regards,
Gearbest.com

You don't even bother to backread right?

Here are the details of my order FOR YOUR CONVENIENCE:

Order No.: W1509111328258895
Tracking No.: RE579871305SE
Shpping Company: Sweden Post Registered

Order date : Sep 12, 2015 04:28:25 AM
Last update: The shipment item is under transportation since 2015-09-19 13:50:00

[JDfense]

Hello Gearbest,

how long does a shipment regular take from China to the Philipines with sweden post?
Please give richmond831 at least some orientation.

JD

[gearbest]

Hi dear，
We are very sorry for your problems.
You know that it is more insurance for us to send you with Sweden Post Registered because of its best reputation.
But it will typically take 25 to 50 business days for unable tracking.
The items will normally arrive sooner and the track information will be updated when the packages arrived.
We are really sorry for the inconvenience.
Hope it will help you.

Best Regards,
Gearbest.com

[JDfense]

You don't even bother to backread right?

Here are the details of my order FOR YOUR CONVENIENCE:

Order No.: W1509111328258895
Tracking No.: RE579871305SE
Shpping Company: Sweden Post Registered

Order date : Sep 12, 2015 04:28:25 AM
Last update: The shipment item is under transportation since 2015-09-19 13:50:00

Finally I checked the Gearbest site and as you can read here

http://www.gearbest.com/about/shipping-methods.html

I assume, you have choosen sweden post for your shipment and there is noted 'unable to track'

I would never order something that could need up to 50 days to my personal stock, because I'm not patient enough and in case you have payed with paypal you have to know after 6 weeks, if all is fine with your shipment.

I suggest you wait maximum 50 days and hope the best that it comes earlier.

JD

[richmond831]

Hi dear，
We are very sorry for your problems.
You know that it is more insurance for us to send you with Sweden Post Registered because of its best reputation.
But it will typically take 25 to 50 business days for unable tracking.
The items will normally arrive sooner and the track information will be updated when the packages arrived.
We are really sorry for the inconvenience.
Hope it will help you.

Best Regards,
Gearbest.com

So waiting for max of 50 days is called reputation and you don't even have any chance to where exactly is your package? So what's the purpose of tracking your package? So I need to wait for 50 days to check if my item got lost somewhere? Maybe it was dropped in the sea?

So how come your support would tell me the following?

"It usually will take 10-25 working days to delivery. Hoping you could understanding.Thank you very much."

and this is stated in your SHIPPING METHOD!


What if my package got lost? Should you refund it in a day or refund just part of it?

THIS IS THE LAST TIME I WOULD DEAL WITH YOU!

IS THIS A SCAM COMPANY?