Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hi, hey can you help me with my order #3918335? I ordered on 01/06/17 and it has been pending for over 10 days, I sent an email to [email protected] on 01/10/17 and have not received a response, I've sent another email and now I get an automatic response that mail can't be sent to that address.

Hello Dear,

I checked your order is pending,our service said to me the payment was failed.So you have to place an order again.

[taskmule]

Hello Dear,
At first,I'm so sorry for inconvenience to you. I'm really sorry delay long time.
In this case,I asked our service again.We can send to you a new phone .
I checked the redmi note 3 in stock now,so if you want I can arrange for shipping out .

Hello

As I stated to your colleague via email when informed of GeekBuyings decision, I will gladly cancel my PayPal dispute as soon as the phone has been shipped, and I have received a confirmed DHL tracking number from GeekBuying. My address should be on file from my previous order.
Please send Gold Redmi Note 3 International edition 3gb/32gb version.

Thank you

MP

[GeekBuying_Rep]

Hello

As I stated to your colleague via email when informed of GeekBuyings decision, I will gladly cancel my PayPal dispute as soon as the phone has been shipped, and I have received a confirmed DHL tracking number from GeekBuying. My address should be on file from my previous order.
Please send Gold Redmi Note 3 International edition 3gb/32gb version.

Thank you

MP

ok,I see.And we will send to you this phone.

[taskmule]

ok,I see.And we will send to you this phone.

I have specified from the beginning of this process back in OCTOBER that I wanted the item sent back via DHL. I am VERY angry you do not understand this. I will not see this phone for 6 weeks because you cannot follow instructions. I will never recommend anyone buy from your company because of your TERRIBLE service!

[JDfense]

HI Taskmule,

I did not understand your story complete.

What I got:

You loose about 130 Dollar for the retour job and month of time. Geekbuying ignored your trouble, but they want to send you a new redmi phone now.

About what else you are angry, which instructions did geekbuying not follow and will you get a refund for your 130 Dollar?

JD

[taskmule]

HI Taskmule,

I did not understand your story complete.

What I got:

You loose about 130 Dollar for the retour job and month of time. Geekbuying ignored your trouble, but they want to send you a new redmi phone now.

About what else you are angry, which instructions did geekbuying not follow and will you get a refund for your 130 Dollar?

JD

I asked for DHL shipping of a replacement phone. After a month waiting and delay tactics, they finally sent it by China post instead. They wont follow simple instructions. The 130 is lost. It is not reasonable to to expect they would cover that as well, and I never asked them to. I just wanted them to replace my phone under warranty and ship it via DHL. That is all I ever asked for.

[JDfense]

Okay taskmule,

understood - a case of real bad Geekbuying service support.

I think, they should reund your losses in this retour case. The time will be lost, but the money is another topic - warrenty.

JD

[GeekBuying_Rep]

We send a new phone to you what is before you bought . And your phone cost is $179.99
You used the phone more than one month.But I still told our customer service your problem and then send to you a new phone.

[taskmule]

We send a new phone to you what is before you bought . And your phone cost is $179.99
You used the phone more than one month.But I still told our customer service your problem and then send to you a new phone.

And I appreciate your help. But I shouldn't have had to post here in the first place or open a paypal dispute to get geekbuying to respond. Even if I used the phone for 11 months, geekbuying imply and express a 1 year replacement warranty on their website. A replacement phone should have been sent without argument or charge immediately.

Don't act like anyone did me a favor here. In the end, all geekbuying did was honor their 1 year posted replacement warranty.

[dookie]

Hi GeekBuying_Rep , could you please take a look at my order? The order was placed on Nov 27, 2016 and it's still not delivered. The order # is 3873419.

There is still no new information on 17Track. The last message received was:

2016-12-10 17:02 Despatched to overseas (Country code: CA)

Thanks very much.

[GeekBuying_Rep]

Hi GeekBuying_Rep , could you please take a look at my order? The order was placed on Nov 27, 2016 and it's still not delivered. The order # is 3873419.

There is still no new information on 17Track. The last message received was:

2016-12-10 17:02 Despatched to overseas (Country code: CA)

Thanks very much.

Hello Dear,

How are you ? I'm so sorry for delay because of our New Year Vacation.

I checked your tracking number on 17track.com,it's update on 28th January. I think later you can receive this parcel

[Roudy]

Dear GeekBuying_Rep,

i hope you can help me ....my order #3938033 shoud be shipped. I think it istn't, because the tracking-number( 26418903836) doesn't work at mrw.es. MRW said they didn't recieve any package with this number. They have normally 12 numbers, geekbuyings tracking-number have only [email protected] doesn't answer....what can i do?

[GeekBuying_Rep]

Dear GeekBuying_Rep,

i hope you can help me ....my order #3938033 shoud be shipped. I think it istn't, because the tracking-number( 26418903836) doesn't work at mrw.es. MRW said they didn't recieve any package with this number. They have normally 12 numbers, geekbuyings tracking-number have only [email protected] doesn't answer....what can i do?

Hello Dear,

This is incorrect tracking number,maybe our system have a bug.

I checked the product you bought is not available,this product has been discontinued.

Could you change other xiaomi phone ?

[Roudy]

Hello Dear,

This is incorrect tracking number,maybe our system have a bug.

I checked the product you bought is not available,this product has been discontinued.

Could you change other xiaomi phone ?

Hi,

thanks for this information. I won´t buy another phone. How can i get my money back?

[GeekBuying_Rep]

Hi,

thanks for this information. I won´t buy another phone. How can i get my money back?

Please contact our customer service refund [email protected]