Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Ok i'll try again - because Geekbuying official support is silent - Hi, please let me know why my order 4007260, paid on May 6 still not processed and shipped. Thank You

Hello Dear,
We refunded the payment, as you have canceled the order on May 7th.

[adamfriday]

Hello!

Could you please tell me, how many days the processing will take? I'm afraid I won't get my order until my holiday if processing takes so long.
My order is #4017937.

Thank you very much for your time!

[GeekBuying_Rep]

Hello!

Could you please tell me, how many days the processing will take? I'm afraid I won't get my order until my holiday if processing takes so long.
My order is #4017937.

Thank you very much for your time!

Hello,
Your requirement have been transmitted to our customer service, please check your email.

[derf]

Originally posted by derf View Post
Order Number: #3998633...........Mecool M8S Pro ordered on April 25th and still hasn't shipped. What's going on?
Hello Dear,

The package have been delivered on May 19th By SF Express. please check it again.

The package you say was delivered on the 19th was finally shipped on the 20th. Hard to get it delivered if it hadn't been shipped yet.

[GeekBuying_Rep]

Originally posted by derf View Post
Order Number: #3998633...........Mecool M8S Pro ordered on April 25th and still hasn't shipped. What's going on?
Hello Dear,

The package have been delivered on May 19th By SF Express. please check it again.

The package you say was delivered on the 19th was finally shipped on the 20th. Hard to get it delivered if it hadn't been shipped yet.

Hi Dear,

According from the shipping information that the item is on transport to the country of destination. will arrive soon. please don't worry.

[jobo]

I bought an M8S pro Android box a few weeks ago, and I've been having problems with it's wifi connectivity. It drops and reconnects, and when it stays connected, it's incredibly slow.

Unfortunately I didn't think to keep the packaging, because I didn't anticipate having any issues with it.

Is there anything that can be done for this?

[GeekBuying_Rep]

I bought an M8S pro Android box a few weeks ago, and I've been having problems with it's wifi connectivity. It drops and reconnects, and when it stays connected, it's incredibly slow.

Unfortunately I didn't think to keep the packaging, because I didn't anticipate having any issues with it.

Is there anything that can be done for this?

Hello Dear,
You can try to Reset to factory defaults.

[psico]

Hello,

my order #3834872 was delivered back to geekbuying because of a wrong address. It was my fault and I told you about that. But after three months I Didn't received my money back or my package.

[a5cent]

Ignore this.

[jobo]

Hello Dear,
You can try to Reset to factory defaults.

I tried this already. Anything else?

[GeekBuying_Rep]

I tried this already. Anything else?

Only need to reset to factory defaults, please let me know if you have any problem.

[ernymccracken]

I've placed my order #4039258 on 6/15/17. It's been said the shipment should take 2-7 days. I've sent email to geekbuying support but never got any response. Are there any chance to get info how long it should take?

[jobo]

Only need to reset to factory defaults, please let me know if you have any problem.

I did. It didn't fix anything.

[GeekBuying_Rep]

I did. It didn't fix anything.

You can check our firmware from our blog:http://blog.geekbuying.com/2016/09/m...ware-20160926/

[clarkss12]

Hello, Geekbuying rep,

I ordered my R-TV BOX S10 KODI 17.3 DDR4 3GB eMMC 32GB Android 7.1 4K TV Box S912 AC WIFI Gigabit LAN Bluetooth 4.1, June 30, 2017 and still have not received it.

Order Number: #4051710 Order Date: 6/30/2017

Tracking information as of July 21, 2017

1 2017/7/10 18:17:11 Shipment information received
2 2017/7/11 21:07:34 Arrived at Sort Facility


Ordered MECOOL M8S PRO Plus Youtube Netflix 4K Streaming Android 7.1.1 Amlogic S905X 2GB/16GB WIFI 4Kx2K@60fps VP9 HDR10 on July, 2, still shows the same shipping info as my other order.

Order Number: #4053369

Order Date: 7/2/2017
Order Status: Shipped