Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Ok they provided an update and a tracking number for part of the order. Attached is what you get if you try to track the shippment. I waited a day just to make sure it wasnt just a update issue. Order 3704937 not been great start for geekbuying expérience... 😛

oh,you should check it later.The tracking info has not been updated

[scooter2014]

And how many days should i wait for that?

[GeekBuying_Rep]

Maybe this afternoon or tomorrow will have .

[glazos]

Yes,this smartphone in stock.It will be send out asap.So don't worry

More details our service will reply you

order 3705806
Thank you for your reply, i did get a tracking number but it states 2016-07-13 04:02 The item is pre-advised so... i made the order on 7/7/16 and on 15/7/16 according to the tracking number its not shipped yet
is there a problem?

[GeekBuying_Rep]

order 3705806
Thank you for your reply, i did get a tracking number but it states 2016-07-13 04:02 The item is pre-advised so... i made the order on 7/7/16 and on 15/7/16 according to the tracking number its not shipped yet
is there a problem?

Yes,I know what happened. Latest the Nlpost tracking info update slowly,but it still in transit

[glazos]

Yes,I know what happened. Latest the Nlpost tracking info update slowly,but it still in transit

i`ve contacted NLpost through tweeter and this is what i got from them:

[GeekBuying_Rep]

i`ve contacted NLpost through tweeter and this is what i got from them:

ok,our service will help you to check your parcel.Please don't worry .

[Rickyg]

Hi Geekbuying Rep,
I was just wondering if my product has been shipped on its way since its purchase on June 26, Pre-advisation on the 4th of July and In PostNL sorting centre 10th of July.
#3698306.
Thank You

[GeekBuying_Rep]

Hi Geekbuying Rep,
I was just wondering if my product has been shipped on its way since its purchase on June 26, Pre-advisation on the 4th of July and In PostNL sorting centre 10th of July.
#3698306.
Thank You

ok,our service will reply you more details.But according to my experience,your parcel should on the way

[enrique66_35]

Hi,
I purchased a Pipo W3F (order number 3701334) which I received last Friday (15th July) however when I opened the package there was no charger inside. I emailed customer service ([email protected]) and got the following response

Thanks for your email
Sorry for the problem you met
How about we apply USD 5 coupon or refund to make up you ? as you know the charger is too small, it is easy to get lost during shipping if we just sent the charger , do you agree ?
You can order it in your local store or **** in your country , so you will get it first
Best regards

There are a number of issues -
1. Charger too small to post is nonsense.
2. I don't know the precise specifications of the necessary charger (googling gave inconsistent results)
3. $5 is woefully insufficient to cover the cost of most of the chargers on ****, amazon etc....

Please advise. Thanks.

[GeekBuying_Rep]

Hi,
I purchased a Pipo W3F (order number 3701334) which I received last Friday (15th July) however when I opened the package there was no charger inside. I emailed customer service ([email protected]) and got the following response

Thanks for your email
Sorry for the problem you met
How about we apply USD 5 coupon or refund to make up you ? as you know the charger is too small, it is easy to get lost during shipping if we just sent the charger , do you agree ?
You can order it in your local store or **** in your country , so you will get it first
Best regards

There are a number of issues -
1. Charger too small to post is nonsense.
2. I don't know the precise specifications of the necessary charger (googling gave inconsistent results)
3. $5 is woefully insufficient to cover the cost of most of the chargers on ****, amazon etc....

Please advise. Thanks.

ok,our after service will reply you asap

[jukiveins]

Hello, Geekbuying.

I am the winner in the Geekbuying & Freaktab Vorke V1 Giveaway - you can see this link for proof (http://freaktab.com/forum/main-categ...-by-geekbuying).
I still haven't received an email from Geekbuying about how I will get my Vorke V1, Can you send it from Spain warehouse and NOT from China warehouse? I want to avoid customs fees at any costs.

jukiveins

[GeekBuying_Rep]

Hello, Geekbuying.

I am the winner in the Geekbuying & Freaktab Vorke V1 Giveaway - you can see this link for proof (http://freaktab.com/forum/main-categ...-by-geekbuying).
I still haven't received an email from Geekbuying about how I will get my Vorke V1, Can you send it from Spain warehouse and NOT from China warehouse? I want to avoid customs fees at any costs.

jukiveins

Yes,we have send out the prize to you without custom fee.I will give you the tracking number by PM

[jimac]

Order Number:- 3717407

Hi,

I placed an order with you a week ago (3717407) - please could you let me know what the hold up is?

I have previously ordered from you (quite a few times over the past few years - 3628629, 3484837, 3425659, 3415276, 3661873, 3191278, 3148389, 3077468, 3067832), but never had the processing status for more than 3-4 days.

Please could you let me know when my device is expected to ship? I'm quite keen on getting it soon, as I'm without a handset at the moment.

thanks

James

[GeekBuying_Rep]

Order Number:- 3717407

Hi,

I placed an order with you a week ago (3717407) - please could you let me know what the hold up is?

I have previously ordered from you (quite a few times over the past few years - 3628629, 3484837, 3425659, 3415276, 3661873, 3191278, 3148389, 3077468, 3067832), but never had the processing status for more than 3-4 days.

Please could you let me know when my device is expected to ship? I'm quite keen on getting it soon, as I'm without a handset at the moment.

thanks

James

ok,our service will reply you later.