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Customer Service: Order Shipping, After-Sale Problem, Post Here!

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    #871
    Originally posted by GeekBuying_Rep View Post

    ok,our service will help you
    Thanks for your follow-up. I was asked to send the photos of barcode and box and I did send it two days ago but since then there is no response.
    Can you please check if it can be expedited?

    Comment

      #872
      Originally posted by DigitalSoul View Post

      Thanks for your follow-up. I was asked to send the photos of barcode and box and I did send it two days ago but since then there is no response.
      Can you please check if it can be expedited?
      ok,no problem
      Coupons Updated Every Day: https://bit.ly/2RnbHUi

      Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

      Comment

        #873
        Originally posted by GeekBuying_Rep View Post

        ok,no problem
        Thanks for the follow-up. I did get the response but that's not acceptable. They are asking me to buy a new cable. As without that cable I can't upgrade the box, I am expecting it to be sent to me. Moreover a wrong power brick has been sent with UK Adapter and I being told that is what I will get. Can you please talk to them and request to send both ASAP?

        Comment

          #874
          Originally posted by DigitalSoul View Post

          Thanks for the follow-up. I did get the response but that's not acceptable. They are asking me to buy a new cable. As without that cable I can't upgrade the box, I am expecting it to be sent to me. Moreover a wrong power brick has been sent with UK Adapter and I being told that is what I will get. Can you please talk to them and request to send both ASAP?
          GeekBuying_Rep

          I have once again got the same RUDE reply that does not solve the problem. Can you please talk to the team and request them to give some WORKING solution?

          Comment

            #875
            Originally posted by DigitalSoul View Post

            GeekBuying_Rep

            I have once again got the same RUDE reply that does not solve the problem. Can you please talk to the team and request them to give some WORKING solution?
            Hello Dear,

            I'm sorry there is nothing I can do,because I don't have permission to give you this usb cable and adapter.You must ask for our service.

            The order you bought exclude usb cable,so you should buy it by yourself
            Coupons Updated Every Day: https://bit.ly/2RnbHUi

            Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

            Comment

              #876
              Originally posted by GeekBuying_Rep View Post

              Hello Dear,

              I'm sorry there is nothing I can do,because I don't have permission to give you this usb cable and adapter.You must ask for our service.

              The order you bought exclude usb cable,so you should buy it by yourself
              Hello Dear,

              Did I pay for the device that can't work?
              Did I pay for the device that can't be upgraded with provided accessories?
              Did I pay for the device that comes with a power brick that doesn't match with my country specifications that are widely known to be matching with EU standards?

              Comment

                #877
                Hi Geekbying

                I won the Launcher contest and want t know the status of the ordernumber #3742520.

                please answer & have a nice day

                gefattern

                Comment

                  #878
                  Originally posted by gefattern View Post
                  Hi Geekbying

                  I won the Launcher contest and want t know the status of the ordernumber #3742520.

                  please answer & have a nice day

                  gefattern
                  This has shipped out ,I will send to you the tracking number by personal message.
                  Last edited by GeekBuying_Rep; 08-26-2016, 06:54.
                  Coupons Updated Every Day: https://bit.ly/2RnbHUi

                  Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                  Comment

                    #879
                    Hi Geekbuying,

                    I hope, you have soon a positiv answer for gfattern.

                    The winner of a Geekbuying Give Away Action on FreakTab.com should not have any trouble with the shipment.

                    JD

                    Comment

                      #880
                      Hi JDefense

                      They already gave me a TRNr. the Item is pre advised.

                      Thanks for take care.

                      nice Day

                      gefattern

                      Comment

                        #881
                        Good to hear, Gfattern.

                        Thanks to Geekbuying.

                        JD

                        Comment

                          #882
                          3739275 order number please update delivery and confirm that device been shipped on time and was shipped from eu warehouse so why delay to customer??
                          Many devices now mk902ii/Shield/Mk68 /Ugoos/neox5/minix5 (yes they still work lol) mk80 no it doesnt work lol.

                          Comment

                            #883
                            Originally posted by scooter2014 View Post
                            3739275 order number please update delivery and confirm that device been shipped on time and was shipped from eu warehouse so why delay to customer??
                            ALL-IN-ONE PACKAGE TRACKING | 17TRACK
                            http://www.17track.net/en/track?nums=EA150580345CN
                            17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more international carriers such as GLS, ARAMEX, DPD, TOLL, etc.


                            This is tracking info
                            Coupons Updated Every Day: https://bit.ly/2RnbHUi

                            Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                            Comment

                              #884
                              Originally posted by GeekBuying_Rep View Post

                              ALL-IN-ONE PACKAGE TRACKING | 17TRACK
                              http://www.17track.net/en/track?nums=EA150580345CN
                              17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more international carriers such as GLS, ARAMEX, DPD, TOLL, etc.


                              This is tracking info
                              For that we could see without asking you anything.


                              The question is why since 21/08 there's no updates ? What's the hold up ? Is this express shipping for you ?


                              FYI
                              I'm the 'customer', witch was won in the GEEKBUYING GIVEAWAY
                              if [ $up.post.type = $type.two.lazy.to_use_google ] || [ $up.post.type = $type.silly_question ];
                              then mv $user.contact.up.post /.trash; set response($response.type = ignore);
                              $user.up.post.ignore_in_future = true; fi;

                              Comment

                                #885
                                Hm. I don't understand this shipment.

                                Ordered over Geekbuying EU-Warehouse, delivered over Shanghai and stranded over one week in Shanghai.

                                What happened here?

                                JD

                                Comment

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