Customer Service: Order Shipping, After-Sale Problem, Post Here!

[dans]

Hi,
My order number is 3323604 and I also received an email like ygoloeht , saying that:



Hi dear sir,
This is the customer service representative of Geekbuying.
Thanks for your order.
We are sorry to inform you that the item you ordered "http://www.geekbuying.com/item/340056" should arrive after May Day,
it will be launched in，please do not worry.Once it's available,we will ship it ASAP.
Once it is in our warehouse ,after testing and packing ,we will send out soon ,and then you will get the tracking number .
We apologize for the inconvenience.
Have a nice day,
Debbie
KIND NOTICE : Please send or reply email under the same email( the first topic we talk) or else we may not solve the problem for you in time.


I am worrying about Geekbuying deals! Why the items is not out of stock? You say 2-7 days for delivery but the truth is 10 day or more...
The same problem is for more people and I'm worring about my money.

For my quiet can you send me a tracking number ASAP?

Thanks,
dans

[GeekBuying_Rep]

3316789

i was told today by Tinier that DHL Honk Kong needs my "company number".
i dont have any company. i want the order for me, not for a company.

there is a name of a restaurant in my shipping address but i just rent an apartment in that building, i don't own any company or any restaurant.

please ship my order via DHL in my shipping address ASAP. you dont have to write the restaurant's name in the address if this is the problem.

8 working days of processing and still waiting for my order to be shipped...

thank you and regards.

Hello,
My Order number is 3320173
I received an email stating that I will have to wait longer than the original pre-sale shipping date.

Hi dear sir,
Sorry to disturb you again.
We are sorry to inform you that the item you ordered "http://www.geekbuying.com/item/342071" should arrive after May Day,it will be launched in，please do not worry.Once it's available,we will ship it ASAP.
Once it is in our warehouse ,after testing and packing ,we will send out soon ,and then you will get the tracking number .
We apologize for the inconvenience.
Nice weekend,
Debbie
KIND NOTICE : Please send or reply email under the same email( the first topic we talk) or else we may not solve the problem for you in time.

Also, after purchasing, GeekBuying has changed the description of the Ainol PC.
I've ordered the pc described with a z3735d chip and usb 3.0 support, NOT z3735f.
I do not want the "Ainol Windows Mini PC Intel Z3735F 1.83GHz 2G RAM 32G ROM..."
I ordered the "http://www.geekbuying.com/item/Ainol-Windows-Mini-PC-Intel-Z3735D-1-83GHz-2G-RAM-32G-ROM-WIFI-7000mAn-Power-Bank-USB-3-0-OTG-Bluetooth---Black-342071.htm". The link no longer shows the original Z3735D I have purchased.
I do NOT want to wait longer for a different product.
I have asked in reply email to Debbie for refund.
I am asking here as well to help insure no further misunderstanding that I request you to refund the money and completely cancel the order.
Thank you.
Terry

Hello,

I want send back the Phone of my order #3316505. I need a return adress, but I still get no answers on my mails. I have bought it with return to spain. Can you help me?

Thank you

Hi,
My order number is 3323604 and I also received an email like ygoloeht , saying that:



Hi dear sir,
This is the customer service representative of Geekbuying.
Thanks for your order.
We are sorry to inform you that the item you ordered "http://www.geekbuying.com/item/340056" should arrive after May Day,
it will be launched in，please do not worry.Once it's available,we will ship it ASAP.
Once it is in our warehouse ,after testing and packing ,we will send out soon ,and then you will get the tracking number .
We apologize for the inconvenience.
Have a nice day,
Debbie
KIND NOTICE : Please send or reply email under the same email( the first topic we talk) or else we may not solve the problem for you in time.


I am worrying about Geekbuying deals! Why the items is not out of stock? You say 2-7 days for delivery but the truth is 10 day or more...
The same problem is for more people and I'm worring about my money.

For my quiet can you send me a tracking number ASAP?

Thanks,
dans

Sorry for my delay.

I have pass your message to our sale and she will send your via email as soon as possible about your order.

Good day

Cammy

[CanadianDreamer]

On April 23rd I sent a RMA request because the tablet I received was defective. This is a cut and paste.

"My order number 3300954 arrived with defect in the glass front cover of the Iwork 8 I have attached an image of the defect for you to see. I want to return this item as soon as possible. Send me the RMA.

Mike

Email [email protected]



Sent from my Samsung Galaxy Tab® S"


The response I received was

" hello customer
good morning, please ignore my last email. i did not know you have sent many new emails. so replied you and asked you mark the spot

be easy, i have seen your second picture. about that Spot, it is not called spot , we sent the picture to factory, they informed us it is normal .

how about we apply USD5 for you ?

waiting for your fast reply

yours
Anna "

Now the tablet won't power up. Please provide a RMA for a refund and return.

[Alarmx]

Why delay in sending shipping 9 days now
#3323799
#3323832

[pokid143]

Hi
I placed an order for

PIPO X7 Windows 8.1 Smart Mini PC TV Box the order number is (3320086) i was told that the black one was out of stock and that a silver one would be sent out 13 days have passed since i made the order. And my order is still processing and with no reply to my emails i would like to know were my order is. Original Message Below

Hi dear,

this is the customer service from Geekbuying,
Sorry to inconvenience you .Here sorry to tell u that you chosen the black item: 343670 is out of stock .But take it easy and there is another color--silver .
For the case ,I suggest you that you could change into it.Or have you any question?

Looking forward to your earlier reply.
Thank you
Simon KIND NOTICE : Please send or reply email under the same topic( the first topic we talk) or else we may not solve the problem for you in time.

[CanadianDreamer]

On April 23rd I sent a RMA request because the tablet I received was defective. This is a cut and paste.

"My order number 3300954 arrived with defect in the glass front cover of the Iwork 8 I have attached an image of the defect for you to see. I want to return this item as soon as possible. Send me the RMA.

Mike

Email [email protected]



Sent from my Samsung Galaxy Tab® S"


The response I received was

" hello customer
good morning, please ignore my last email. i did not know you have sent many new emails. so replied you and asked you mark the spot

be easy, i have seen your second picture. about that Spot, it is not called spot , we sent the picture to factory, they informed us it is normal .

how about we apply USD5 for you ?

waiting for your fast reply

yours
Anna "

Now the tablet won't power up. Please provide a RMA for a refund and return.

Nothing from Geekbuying yet!!

What gives.......This is terrible customer service...................

[DSci]

I would like to know about my order #3323904, very late for shipping.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Order Number: #3323904
Order Date: 4/25/2015 -> 10 days ago !!!
Order Status: Payment Confirmed (Processing)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

[jeffben]

Cammy

I have orders 3328222 and 3328228 which Tinier emailed me to say that the goods were available and in testing and packing yesterday.

Still today the orders have not been processed. What is the correct status on these orders please.

[GeekBuying_Rep]

Now the tablet won't power up. Please provide a RMA for a refund and return.

Dear friend,

Ok. I will let Anna contact you again to talk about it.

Good day

Cammy

[GeekBuying_Rep]

Why delay in sending shipping 9 days now
#3323799
#3323832

Hi dear friend,

Sorry delay because Labor Day Holiday.

I have send you message via PM about your tracking number.

Good day

Cammy

[GeekBuying_Rep]

Hi
I placed an order for

PIPO X7 Windows 8.1 Smart Mini PC TV Box the order number is (3320086) i was told that the black one was out of stock and that a silver one would be sent out 13 days have passed since i made the order. And my order is still processing and with no reply to my emails i would like to know were my order is. Original Message Below

Hi dear,

this is the customer service from Geekbuying,
Sorry to inconvenience you .Here sorry to tell u that you chosen the black item: 343670 is out of stock .But take it easy and there is another color--silver .
For the case ,I suggest you that you could change into it.Or have you any question?

Looking forward to your earlier reply.
Thank you
Simon KIND NOTICE : Please send or reply email under the same topic( the first topic we talk) or else we may not solve the problem for you in time.

Sorry for my delay.

Our sale will contact you soon about your order.

Thanks

Cammy

[GeekBuying_Rep]

Cammy

I have orders 3328222 and 3328228 which Tinier emailed me to say that the goods were available and in testing and packing yesterday.

Still today the orders have not been processed. What is the correct status on these orders please.

Sorry delay because Labor Day Holiday

Tinier will contact you soon about your order

Good day

Cammy

[dans]

Hello,

I ordered 3323604 in 25.04.2015. I want to know my tracking number.

Thanks

[GeekBuying_Rep]

Hello,

I ordered 3323604 in 25.04.2015. I want to know my tracking number.

Thanks

Ok. We will dispatch as soon as possible.

Good day

Cammy

[macikus]

Hi GeekBuying Representive,

I ordered Umi Zero phone Order Number: #3242060 at 12.30.2014 from your web site.
At the beginning, the phone was good if you neglect un-expected reboots.

1st Problem: WIFI and BT connection have suddenly stopped. And, i even can NOT TURN ON Wifi & Bluetooth connections.
When i check WIFI Mac adress & Bluetooth address from Phone Status, both addresses are seen as "UNAVAILABLE" which probably means there is an WIFI & Bluetooth hardware problem as i guess!

2nd Problem: the phone screen sometimes FREEZES and it does NOT react any screen touches & button pushes. The only solution is to switch off it.

3rd Problem: the phone can NOT reboot, get stuck showing "Umi Zero" logo. Reboot trials & Power off the phone does not solve the problem.
I should go into Recover Mode & should apply "Restore from TWRP Backup" process many times!

As you can understand from my problem diagnosis above, this phone is really my headache since i've bought it!

What's your solution offer for my painy problem!?

Thanks in advance,

Halil US