Customer Service: Order Shipping, After-Sale Problem, Post Here!

[criszz]

i don't think ban is the solution, yet , geek_rep from here is only an employee and some how tried to help, probably things are worst at the management. they should reconsider manny things and work at mentality.

[scooter2014]

A Ban at this time of the year is a massive blow. So lets see what they choose to do with JD and Neo.

[neomode]

criszz

A Ban is a Solution sometimes.
It is for 1 Week so they have to see what they can Improve.
We have told them more than one Time they need to Improve there Support here and not always wait.

Neomode

[mo123]

People can just read this, it is about high shipping/admin costs, since GB also use this shipping company people should just do some research and be careful when using this shipping method.
Always better to use EMS, DHL or airmail as they have customer care and can sort out a problem if there is one.

(If GB decides to drop this shipping method it will result in a lot less unhappy customers in the future and will be for their own benefit or maybe just put a message on your site to warn customers that in certain countries they can expect high costs with this shipping, will also help.)

http://freaktab.com/forum/main-category/main-forum/614014-be-careful-when-using-tnt-shipping-for-online-shopping

[JDfense]

i don't think ban is the solution, yet , geek_rep from here is only an employee and some how tried to help, probably things are worst at the management. they should reconsider manny things and work at mentality.

It is just very easy.
Geekbuying can improve their support here on Freaktab and come up with a plan how to do it or not.

If not, I don't see the use for the FreakTab Members, because they get not much more help than on the regular service channels.
We don't like to have here an extra conflict area for Geekbuying.

Our motto is here: fun, friendship and mutual respect.
Geekbuying has to comply our way or to move on.

JD

[GeekBuying_Rep]

Hi GeekBuying! I got the email telling me that it was sent out but can i know why is my tracking number 666666? Will I be updated of the new tracking number by ur staff or by DHL?

tracking number 66666 mean that there will have new transfer number to you .

I have asked for your new tracking number and will send a private message to you.Please pay attention to your inbox

[GeekBuying_Rep]

Hi GeekBuying! I got the email telling me that it was sent out but can i know why is my tracking number 666666? Will I be updated of the new tracking number by ur staff or by DHL?

BTW,we will have a email update your new tracking number as well.

[GeekBuying_Rep]

Hi GeekBuying_Rep,
I'd like an update on my order #3876980. I emailed your payment and aftersales support addresses and have received no reply.
Scrolling through this thread I see there seems to be quite a lot of issues with your shipping times and support response and am beginning to regret my business with Geekbuying.
I'd like to make sure you have my item in stock (as it was advertised on your website) and that it will be shipping out soon, and if not I'd like to inquire about a refund without resorting to a PayPal dispute, though I will if necessary.
Any response is appreciated,
Thanks

Hello my dear,

I checked you ordered gpd xd out of stock now,it will be arrived to our CN warehouse this Saturday,that is to say maybe next week can shipped out.

I asked for our colleague,we have other color in stock.If you didn't want to wait more,maybe you can consider change other in stock device.

If you want to change,please let me know.If you want to cancle,we will do .It's up to you

GPD XD 2+64 red
http://www.geekbuying.com/item/GPD-X...ed-357793.html

GPD XD 2+16gb Black
http://www.geekbuying.com/item/GPD-X...ck-347650.html

[GeekBuying_Rep]

Good day Geekbuying

Order 3834731

I have emailed your after sales department with this problem and I find the generic answer I received unacceptable as they didnt seem to read and understand my complaint.

The parcel was stopped by customs for inspection. They requested invoice and proof of payment from your courier TNT. TNT service was bad and I had to keep emailing and calling to find out what was happening.

I provided the proof of payment and invoice to customs. One week later TNT call to say that customs has fined $45 because you the supplier put different amount on invoice. TNT says it a problem between me and supplier ( geekbuying) they also charge $35 for handling problem as they say I cannot contact customs directly. They say the fine is your fault and you must pay.,

I emailed your support department invoice as duty was only $10 which I was supposed to pay normally. Because of fine and handling charge amount to be paid is more than $90 for order of $125.

I am not prepared to pay your fine as I did not request the illegal declaration be made. It is bad enough there is a black mark on my name for fine of parcel.

Please explain how you will fix this as I will lodge a claim with Paypal to refund my money and you can arrange with your courier to return your goods.

Please tell your support to read complaints and stop sending generic messages that dont answer problem. I am willing to pay my duty and some of admin fee but no Fine created by your error.

Regards

Kurt Sass (damac10)

Hello ,

I'm so sorry,we have the rules on geekbuying site. Geekbuying not responsible for the custom duty

http://www.geekbuying.com/help/payment_and_shipping/taxes_customs_and_duties

http://www.geekbuying.com/help/customer_service/declaration_and_tracking

If you refuse to sign the package or clear the custom just because of the tax affairs, your package might be destroyed by the custom officers or forced to send back under the huge returning shipping fee and tax, in this case, customers are responsible for paying all these bills.

[bluesmanuk]

Hello ,

I'm so sorry,we have the rules on geekbuying site. Geekbuying not responsible for the custom duty

http://www.geekbuying.com/help/payme...oms_and_duties
http://www.geekbuying.com/help/custo...n_and_tracking

If you refuse to sign the package or clear the custom just because of the tax affairs, your package might be destroyed by the custom officers or forced to send back under the huge returning shipping fee and tax, in this case, customers are responsible for paying all these bills.

The key issue here though is that according to the courier, you specified the incorrect value of the item that was sent and this was the cause of the fine because in most countries, as far as customs and local laws are concerned, the responsibility for import of goods lies with the buyer.

So in order to establish who may be responsible for the heavy fine, Damac10 firstly needs to find out what the value was specified on the invoice and compare this to the amount of $125 that was paid.

I'm sure that in many countries, customs can be contacted directly as most also have a procedure in place for appealing against such fees and fines.

Without this information, any claims against Geekbuying at this point are speculatory.

However, your own records should show the amount declared on the invoice, so if you can produce a copy of it for Damac10 to inspect, then this may go a long way towards resolving the issue, which may be an appeal to their local customs.

[criszz]

@GeekBuying_Rep what about my refund? is coming or not ? 3804131

EDIT: REFUNDED thank you all for support; next thing i will order something from geekbuying

[GeekBuying_Rep]

i have that message from Geekbuying:
Hi,friend,
So sorry to bother you .But our Financial staff inform us that they could not do the partial refund since you open the dispute on paypal
.Could you close it first?
When you have closed it ,Pls let me know ,then we will try again.
Pls do not worry,as a well-known seller ,we will try our best to help you to solve the problem.
Regards
Silvia
is it true? i will close or no ?

in paypal help i see this:
If the case is for an item that is not as described you should have partial refund button but if it is for an item not received you will not have the option to issue a partial refund as part of the claim.

If the buyer is willing to accept a partial refund you can issue this through the transaction.

Here’s how:

Go to PayPal and log in to your account.
Click ‘History’ near the top of the page.
Click ‘Details’ next to the payment you want to refund.
Click ‘Issue a refund.’
For ‘Refund amount,’ enter the amount to you want to refund, then click ‘Continue.’
Review the information, then click ‘Issue Refund.’

Your buyer will then be asked to accept the refund. If they do accept this the claim will close.

I hope this helps


should i closed or keep open ?

I'm so sorry for delay,but we have completed the refund

This is screenshot for you

[criszz]

i received, thank you alot, please delete picture (screenshot)
For people know : IMPORTANT : I trusted geekbuying and closed the dispute on paypal FIRST. That alowed them to refund.
I know that was a crazy thing and let me without cover but i trusted their service manager, ( thank's to her, on this way ), and finaly sorted out.
This is an improvement of their service.
I also tell geekbuying on this way, if you find something about my parcell who involve my customs office, or who get lost or stole my parcell, please let me know. Thank you.

[GeekBuying_Rep]

i received, thank you alot, please delete picture (screenshot)
For people know : IMPORTANT : I trusted geekbuying and closed the dispute on paypal FIRST. That alowed them to refund.
I know that was a crazy thing and let me without cover but i trusted their service manager, ( thank's to her, on this way ), and finaly sorted out.
This is an improvement of their service.
I also tell geekbuying on this way, if you find something about my parcell who involve my customs office, or who get lost or stole my parcell, please let me know. Thank you.

My dear,

Thank you very much,I deleted the screenshot for you.

But really very sorry for this case.

Yes,We have been tracking this package. But China post office handle with the case like this is slowly.So we have to wait more time.

Next time if you want to buy expensive something on geekbuying,you can try to our SF express (Tax included)

Like this

[criszz]

With tax it dont worth, i will also pay customs and VAT 24% and it will be expensive, maybe is worth if i buy from an EU warehose but they are so empty ...
Anyway with this sorted out i will always buy from geekbuying