Customer Service: Order Shipping, After-Sale Problem, Post Here!

[pokid143]

Hi
I would like to know about my order 3320086 , very late for shipping. and the order is still in PROCESSING after 16 days.

I paid for DHL to expedite the delivery in the 3 - 5 working days but your organisation has not processed the order after 2 full working days.

What is the delay and why have the goods not been processed or shipped?

The person i was in contact with was Cammy.

[GeekBuying_Rep]

Hi GeekBuying Representive,

I ordered Umi Zero phone Order Number: #3242060 at 12.30.2014 from your web site.
At the beginning, the phone was good if you neglect un-expected reboots.

1st Problem: WIFI and BT connection have suddenly stopped. And, i even can NOT TURN ON Wifi & Bluetooth connections.
When i check WIFI Mac adress & Bluetooth address from Phone Status, both addresses are seen as "UNAVAILABLE" which probably means there is an WIFI & Bluetooth hardware problem as i guess!

2nd Problem: the phone screen sometimes FREEZES and it does NOT react any screen touches & button pushes. The only solution is to switch off it.

3rd Problem: the phone can NOT reboot, get stuck showing "Umi Zero" logo. Reboot trials & Power off the phone does not solve the problem.
I should go into Recover Mode & should apply "Restore from TWRP Backup" process many times!

As you can understand from my problem diagnosis above, this phone is really my headache since i've bought it!

What's your solution offer for my painy problem!?

Thanks in advance,

Halil US

Hi dear Halil,

Sorry for my delay.

I have passed your message to our after sale.

She will contact you soon to help you about it.

Any question feel free to let me know too

Good day

Cammy

[sathit]

Hi GeekBuying Representive,

I have received your goods order #3317674 that should be 4 items.

But the Protective Back Case Back Shell for Mlais M52 Smart Phone - White is missing from the parcel.

So I got only 3 items 2 boxes of mi router and 1 pc. of tempered glass.


Thanks in advance,

Sathit

[JREED]

Hello Geekbuying

Please check your PM (Private Message).

I am regular bulk buyer customers for the last 3 years and not answering for non working products shipped by GeekBuying or shipping my 19 replacement working products.

Please check with your wholesale representative Apple regarding my case.

Thanks,

[GeekBuying_Rep]

Hi GeekBuying Representive,

I have received your goods order #3317674 that should be 4 items.

But the Protective Back Case Back Shell for Mlais M52 Smart Phone - White is missing from the parcel.

So I got only 3 items 2 boxes of mi router and 1 pc. of tempered glass.


Thanks in advance,

Sathit

Hi dear Sathit,

I have passed your message to our sale and she will email you about your order

Good day

Cammy

[Manro]

Hello Geekbuying

I paid a order 21 days ago and is still in PROCESSING state !
Please, i've waited a long time for shipping!

I hope you can help me!


Order #: 3319045
Order Date: 4/19/2015
Order Status: Payment Confirmed (Processing)



Manro

[GeekBuying_Rep]

Hello Geekbuying

I paid a order 21 days ago and is still in PROCESSING state !
Please, i've waited a long time for shipping!

I hope you can help me!


Order #: 3319045
Order Date: 4/19/2015
Order Status: Payment Confirmed (Processing)



Manro

Hi dear friend,

I will send your tracking number via PM.

Good day

Cammy

[pokid143]

Hi
I placed an order for a pipo x7 order number 3320086
20 days ago and there was a mix up in the email address. I was sent a reply asking if i wanted to change the color from black to gold.In Which i replied to the email but you did not receive it anyways i would like to change to the gold pipo x7 due to the black one being out of stock. Could you please help me with this and ship a gold pipo x7 instead thanks.

[Dandroid534]

My order of a tronsmart mxiii still hasn't been dispatched

[Plasmastar]

I'm getting concerned over the way GeekBuying does business. Support is almost 0 until you post publicly about it.

So how about my Order #3340775 - Really would appreciate replies, so I don't have to worry about where my money went.

[GeekBuying_Rep]

Hi
I placed an order for a pipo x7 order number 3320086
20 days ago and there was a mix up in the email address. I was sent a reply asking if i wanted to change the color from black to gold.In Which i replied to the email but you did not receive it anyways i would like to change to the gold pipo x7 due to the black one being out of stock. Could you please help me with this and ship a gold pipo x7 instead thanks.

Ok. I will let our sale to help you about it.

She will contact you about your order soon.

Good day

Cammy

[GeekBuying_Rep]

My order of a tronsmart mxiii still hasn't been dispatched

Please give me the order number,

Thanks

Cammy

[GeekBuying_Rep]

I'm getting concerned over the way GeekBuying does business. Support is almost 0 until you post publicly about it.

So how about my Order #3340775 - Really would appreciate replies, so I don't have to worry about where my money went.

Our sale will reply on 12-72 hours.

Sorry about that.

Cammy

[Plasmastar]

Our sale will reply on 12-72 hours.

Sorry about that.

Cammy

Thank you very much.

[adri70]

Hi, any coupon for the beelink s82 plus or the beelink one i826